1. CIRRICULUM VITAE
NAME: Rondelle Rosita Springer
ADDRESS: 1st
Ave Accommodation Road,
Spooner’s Hill, Bush Hall, St. Michael
DOB: March 24th
, 1979
Education
PRIMARY: Lawrence T.Gay Memorial School-1984-1990
SECONDARY: Princess Margaret Secondary School-1990-1997
OTHER: Barbados O Level Institute 1997-1998
Barbados Community College 1998
University of The West Indies Cave Hill Campus (2013-2017) expected.
Qualifications
CXCs Grades Level
Office Administration 1 General
English Language 2 Basic/General
Typewriting 2 Basic/General
Principles of Business 2 General
Social Studies 3 General
Human & Social Biology 3 General
BSc, Social Work currently studying

2. NCO University
Level 1 Leadership Development for Excellence Certificate
Level 2 Leadership Development for Excellence Certificate
Computer Skills
Microsoft Word, Excel, PowerPoint and Outlook Express
Job Experience
Offshore Keyboarding 1999-2000 Data Entry Clerk
• My duties entitle entering data in the computer system for an offshore company
as well as scanning material and cleaning up old books.
MTS (Merchant Transactions Supplies) -2000 Telemarketing/CSR
• My duties entitle trying to sell products to English and American companies.
Huncol Ltd-Chrisma 2000-2001 Promotions Person
• Job entitles promoting Chrisma to the tourists and Bajan public alike as well as to
prepare reports on what was sold while being there.
Technion Barbados Ltd 2005 Telemarketing/CSR
• My duties were to sell long distance phone plans with the American public.
I.C.T Barbados 2005-2007 Trainer/QA/Coach/CSR
• Job entitles preparing training material and documents needed for the training
class, providing feedback to the manager about the progress of the class as well
as preparing reports and updating the roster.
• Coaching agents on the floor and helping them to be more confident in what
they are doing.

3. • Monitoring their calls as well giving feedback on what they did or did not do on a
call.
• Selling protection on credit cards for customers and giving complete customer
service.
NCO Financial Barbados SRL -2007 – 2010 Supervisor
• Preparing reports and coaching a team of 25 people, coaching and preparing
agents for new updates and tools needed for them to do a good job. Preparing
reports for the manager and the client on how the agent performs. Keeping
statistics and information updated. Keeping agents updated when new policies
are out.
Market One International 2010-Present Telemarketing Analyst
Hobbies
Like to read books/magazines/newspapers, I also like to surf the net and watch
television and most of all I love knowledge and meeting interesting people.
Any further information I can be contacted at 571-4871/234-0317.
References
Melissa Fields – Block 2, Apt K, Country Road Towers, Country Road, St. Michael, 435-
9014/244-2743.
Dwayne Fenty – Emerald Park West, Six Roads, St. Phillip, 271-6724/834-0626.

4. 1st
Ave Accommodation Road,
Spooner’s Hill,
Bush Hall,
St. Michael
To Whom It May Concern:
My name is Rondelle Springer and I am thirty-three years old. Presently, I am
currently employed and I wish to fulfill any available positions within the company as I
would be a great asset.
I am punctual and I am willing to work to the best of my ability. I am a very fast learner
and always willing to learn.
I have computer experience in Microsoft windows and excel, I also use the internet and
outlook express which I used at my last employer. I am able to work independently and
prioritize tasks based on client needs. Secondly, I have an ability to work in a fast-paced
environment with time management skills and organizational skills. I am a highly
motivated person with over 10 year’s customer service experience which will utilize my
ability to develop and maintain client relationship.
I hope to be invited to attend an interview of hearing from you soon. I have enclosed my
resume for consideration. For any further information please feel free to contact me at
telephone number (246)425-1773/234-0317, or email address
rondellespringer@hotmail.com. Thank you in advance.
Sincerely,
Rondelle R. Springer