1. Karen Ruiz
401 Morgan Avenue Brooklyn,NY11211 Tel: 347-362-2420 Email: kruiz924@gmail.com
Personal Profile
♦ Extremelyproductive inahighvolume,highstress,environment.Bilingual inSpanish/English
♦ Exceptional CustomerService,OrganizationalSkills,andTelephone Sales.
♦ Proficient in Microsoft Word, Fax/Copy Machine, Internet Navigation, Pegasus, and Citrix
♦ Volunteerwork at SeniorcitizenCenter
Education
Norman Thomas H.S.– NY, NY
Marketing -2001-2005
Boricua College – Brooklyn,NY
AssociatesDegree,Liberal Arts 2009-2011
Bachelors Degree,Human Services2011-2013
Experience
2013-Present
Approved Oil
6717 4th Ave
Brooklyn, NY 11220
Customer Service Representative
● Handledcustomercallsforservice andscheduledoildeliveries.Providedinformationforcustomers
● Lockedcustomersintocontracts.Set upcustomerson level billing.FilingandInputtingData
2010-2012
Petro Oil-Home heating and Cooling
55-60 58th Street
Maspeth, NY
Customer Service/ Receptionist
● Handledcustomercallsforservice andscheduledoildeliveries.Providedinformationforcustomers
● Clerical work:filing,answeringphones,greetingcustomersandinputtingservice dataintocomputer
system
2007-2009
Lite Bites & Grill
Astoria, NY and Brooklyn, NY
Waitress/Phone Sales
● Wrote patrons’ foodordersoncheck pad,memorizedorders
● Preparedchecksthatitemized Submittedorders intocomputer fortransmittal tokitchenstaff.