1. Robert Bainbridge
21 North Main Street, South Hadley, MA 01075
Tel: 413-535-1083, Email: RobertBainbridge111@Yahoo.com
SUMMARY OF QUALIFICATIONS
I am a self-motivated and quick to learn employee with an extensive technical quality control,
engineering and customer service background. Self directed and results oriented. Combined, I have
over 28 years in quality, customer service and engineering. I have excellent technical,
organizational, communication and office skills.
GENERAL SKILLS
* Exceptional- attention to detail, math, organizational and interpersonal skills
* Comfortable multi-tasking and enjoy a fast-paced environment
* Proficient in Microsoft Excel, Microsoft Word, Microsoft Office & other computer skills
* Experience with various computer systems including IFS
* Learning- went back to a 1-year school where I obtained a degree in HVAC/R. (4.0gpa)
PROFESSIONAL EXPERIENCE
Warren Pumps LLC (Engineering Configuration Technician) 2011-2015
* Structure all parts, create and revise bills of materials for Military, Industrial and Repair pumps
* Procurement and cost analysis of parts
* Review and check Engineering drawings
* Work closely with sales, customer service and planning departments
* Site person responsible for Export compliance-entering all ECCN/Schedule B/HTS numbers
* Familiarity with basic CAD-Solid Edge
* Responsible for updating and creating Engineering standards for daily activities
Warren Pumps LLC (Senior Quality Engineer) 2010-2011
* Review and perform QA of parts orders ensuring material conformance to purchase orders,
contracts and material specifications
* Maintain all quality records and documents of all project orders in computer database
* Attend morning production meetings for priority shipping/planning needs
* Supervise quality technicians on a daily basis
* Interface with both government and customer source inspectors for release of pump shipments
* Utilize business system as necessary for continuous process improvements-Kaizen
* Assemble quality documentation packages for Military shipping and inspections
* Ensure government documents are accurate for shipping Military pumps and parts
* 5S/Lean manufacturing knowledge
InteliCoat Technologies, LLC (Customer Service Representative) 2000-2008
* Given responsibility to handle several multi-million dollar OEM accounts due to high customer
satisfaction with accuracy and support
* Resolve order discrepancies, quality complaints and provide technical support for customers
* Support internal marketing and external sales managers
* General administrative duties such as filing, faxing, typing, order entry, invoicing, processing
return authorizations and training new personnel
* Back up for customer service web site inquiries and communication
* 5S training/Lean manufacturing

2. Intelicoat Technologies, LLC (Quality Control Technician) 1987-2000
* Perform various testing: including gas chromatography, spectrophotometry, gravimetric testing,
product sensitometry and coat weight determinations-versed in laboratory setting
* Evaluations/audits of incoming raw materials and products
* Daily set-up, calibration, maintenance and troubleshooting of various lab equipment
* Supervise daily shift operations
* Assure compliance with ISO 9000/9001
* Report and document testing results with adherence to product specifications using extensive
database management
* Assure compliance with safety regulations/perform safety audits and inspections
* Maintain ongoing communication with manufacturing, warehouse, quality personnel and upper
management
* Write procedures for equipment operation
Education
Holyoke Community College, Holyoke, MA
A.S. in Environmental Science, with honors, 3.6 gpa 1985
Inorganic Chemistry, Environmental Analytical Chemistry, Environmental Microbiology,
Environmental Law
Branford Hall Technical Institute, Springfield MA
Diploma in HVAC/R, 4.0 gpa 2010
Perfect Attendance award, Student Mentor
Oil Burner License #BU-140972
Universal Refrigeration EPA Certificate #522330173710
Certified Scuba Diver