Operations management

1. DSC 3750-01 Operations
Management
Dr. Ibrahim Salama
Dr. Robert Radics
2016 Fall Semester
DSC 3750-01
Operations
Management

2. Assigned companies
Class discussion Hazel
Class discussion Competitive Advantage of
Agility
Lecture 2
2
DSC 3750-01
Operations
Management

3. Group Assinment
3
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Operations
Management
Team members
1 Competitiveness, Strategy and Productivity
2 Forecasting
3 Product and Service Design
4 Project Management
5 Strategic Capacity Planning for Products and Services
6 Location Planning and Analysis
7 Strategic Capacity Planning for Products and Services
8 Management of Quality

4. Hazel
4
DSC 3750-01
Operations
Management
Hazel Prezi

5. Agility Creates Competitive
Advantage
5
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Operations
Management
Agility Creates Competitive Advantage

6. Organizational Agility
Organizational agility is defined as:
Organizational agility is the essential enabler of operational excellence.
2000 Michael A Mische
“The capacity to quickly and efficiently create, redeploy,
reconstitute, and reallocate the resources of the organization in a
manner which optimizes their use in an environment or allows them
to create new environments.”
Mische: Strategic Renewal

7. Organizational Agility:
Observations
• Agility is a state in which the organization exists.
• The degree or level of agility is unique for each organization.
• The need for agility is different for each organization.
• The ability to be agile is directly related to human performance and the
processes and technologies of the organization.
• Sustaining agility can be more difficult than creating it.

8. Creating Organizational Agility
Involves processes and structures for:
1. Redeployment and reallocation of resources
 Introduction of new technologies and processes
 Addition of new personnel
 Retraining of existing personnel
2. Selective integration of organizations and processes
 Organizing resources and actions around core processes and competencies
 Selective integration of organizations through internal consolidation of
common infrastructure functions
 Selective use of key suppliers, alliance partners and outsourcing specialists
 Development of Shared Service Organization (SSO) for extraordinary leverage
of resources and common services

9. Five Core Processes of Shared
Services
High-performers excel at the following five core
processes:
Satisfying
Demand
Creating
Demand
Creating
Products
&
Services
Managing
Technolog
y
Leading
the
Enterprise

10. 2nd Lecture Outlines
10
DSC 3750-01
Operations
Management
Hazel study
Agility as a competitive advantage

11. Next Class
11
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Operations
Management
Tuesday:
All Students will submit “Critical Thinking Exercise”:37 Q
(1,2,3,4) on this day by 12 noon. riradics@ncsu.edu
“Competitiveness, Strategy and Productivity” 40
Class Discussion: Why Productivity Matters 59
Class Discussion: Dutch Tomato Growers’ Productivity
Advantage 60