Attend this session to learn about this formula and how your organization can apply it to achieve exceptional results - good governance, trust in leadership, customer delight, employee engagement, continually improving work processes, strong supplier and partner relationships, better utilization of resources, balanced system of measurement, and financial results.

1. How To Improve Your Organization’s
Performance
Webinar
Dawn Ringrose
25th Sep 2018

2. 25 years of experience
in the field
Global client base in
46 countries
International offices &
partner network
Recognized as a
Leader by
2017 Business
Operating Systems
2017 Enterprise Business
Process Analysis
Product Leadership Award
2018 Gartner® Enterprise
Digital Twin Leader The Most Representative 70

4. Dawn Ringrose
Principal at Organizational Excellence Specialists
Publications:
Quality Management and Organizational Excellence, Management Consulting and
Organizational Excellence, Occupational Health & Safety and Organizational
Excellence, Building An Organizational Culture That Is Committed To Excellence,
Better Than Oil,…

7. FORMULA FOR SUCCESS

8. Excellence Models Provide
A Formula For Success
Implement best management practices
Develop a culture committed to excellence
Achieve exceptional results

9. Canada
 Canadahastrackedthe performance results of award
recipients andnoted improvementsin:
– Employeeturnover
– Costsavings
– Customerandemployeesatisfaction
– Cycletime
– Pricesavingsto client
– Injuries
– Employeepride
– Trustin leadership
(Source: Stoehr, 2011) 7

10. United States
 Astudy inthe United Statescomparedthe benefits
receivedbyawardwinners from2007 to 2010 withthe
costof operatingtheprogramand reporteda benefit-
to-cost ratioof820:1
(Source: Link, Scott, 2011) 8

11. United States
 Rolemodelorganizationsacrosssectors:
 Manufacturing
 Service
 Smallbusiness
 Healthcare
 Education
 Non-profit
 Applied the frameworkand realizedgoodROI on
financialreturns andcustomer and workforce
satisfaction
(Source: Baldrige Performance ExcellenceProgram, 2011) 9

12. Europe
 A study examined award winners against comparison
companies of similar size and industry sector over an
11 year period and found award winners
experiencedhigher:
– Increasesinsharevalue
– Averagegrowthinsales
– Reductionincosts
– Increasesinoperatingincome
– Otheraccountingmeasures
(Source:Boulter, Bendell,Abas,Dahlgaard, Singhal, 2005) 10

13. Australia
 Case studies undertaken with 8 local government
councils facingsimilarchallenges
 Councils used the framework to assess and improve
theirorganization
 Now understand the framework can be used to
improve anyaspect oftheirorganization
(Source: Pattison, 2011) 11

14. Asia
 Recent research on the impact and value of
business excellence in India, Japan, Singapore,
Taiwan,Thailand
 Companies reported:
– hadamajorimpactontheircompetitivenessand
performance
– wererelevantforlong-termcompetitivenessand
sustainability
– awardsareimportantforrecognitionbuttheprime
motivator istobecome“world-class”
(Source: Centre for Organizational Excellence Research) 12

15. SUCCESS STORIES

19. Acadian Seaplants

20. Baxter Corporation

21. TURNKEY TOOLKIT

22. Toolkit
• Provide foundation - Publication
• Pique interest– Presentation,ScenarioGames
• Quick orrobust diagnostic – TeaserorFull
Assessment Tool
• Implementationassistance - Holistic (2) and Modular
(9) Workshops
• Train-the-TrainerProgram
• Benchmarking - GlobalOE Index
20

23. Organizational Excellence Framework
21

24. Publication Contents
• Forward
– Introduction
– Overview
– ApplicationtoOrganizationandConsultingEngagements
– ProcesstoUpdateFramework
– RelationshiptoOtherFrameworksandCMCBodyof
Knowledge
22

25. Publication Template
• Statement
• Definition
• Implementation
• Type ofOrganization:
– Micro
– Small
– Medium
– Large
• RelatedPractices
• Additional Notes
• Tags
23

26. Scenario Games

27. Diagnostic Tool

28. Holistic Workshop
• Formicro and largersizeorganizations
• Includes:
– Researchvalidatingexcellencemodels
– ReviewofOrganizationalExcellenceFramework
– Self-assessment:
• cultureofexcellence
• deploymentofbestmanagementpractices
– Improvementplantoaddressgaps

29. Modular Workshop
• Focuses onakeymanagementarea:
1. Governance
2. Leadership
3. Planning
4. Customers
5. Employees
6. Workprocesses
7. Suppliersandpartners
8. Resourcemanagement
9. Continuousimprovement&performancemeasurement
• Includes self-assessment and improvement plan

30. Train the Trainer Program
• Forprofessionals thatwantto use thetoolkit:
– Unlicensed
– Licensed:
• RegisteredOrganizationalExcellenceSpecialist
• CertifiedOrganizationalExcellenceSpecialist
– With:
• oneorganization(e.g.internalconsultantortrainer)
• manyorganizations(e.g.externalconsultant)

31. Global OE Index
• Usethe ‘first globalassessment on current stateof
excellence’to benchmark by:
– Size
– Industrysector
– Country
http://organizationalexcellencespecialists.ca/activities/global-oe-index/

32. Implementation Process
1. Presentationto leadership
2. Information(training)session withemployees
3. Self-assessment toidentify strengths and
opportunities forimprovement
4. Improvementplanto address gaps
5. Delegationofresponsibility
6. Implementationassistanceasrequired
30
Simple and Straightforward

33. ASSESS YOUR ORGANIZATION

34. Principles
1. Leadership involvement
2. Alignment
3. Focus onthecustomer
4. People involvement
5. Preventionbased process management
6. Partnership development
7. Continuous improvement
8. Databased decision making
9. Societalcommitment
32

35. Principles – Rating Scale
• Do the principles describe your organizational
culture?
– Usesubjectivescale:
• Low,0%-20%
• Low-Medium,21%-40%
• Medium,41%-60%
• Medium-High,61%-80%
• High–81%-100%
– Identifystrengths
– Identifyopportunitiesforimprovement
33

36. Complete Teaser Assessment
• Visitwebsite
http://organizationalexcellencespecialists.ca/activities/global-oe-index/
• Completethe teaserassessment
http://www.qlbs.com/QimonoVBA/assessment/OrgExFrameworkTeaser

37. Key Management Areas
1. Governance
2. Leadership
3. Planning
4. Customers
5. Employees
6. Work Processes
7. Suppliers and Partners
8. ResourceManagement
9. Continuous Improvement& Performance
Measurement
35

38. Key Management Areas - Rating Scale
Useamoreobjectivescaleto ratetheextenttowhich
the practices arebeing used in your organization
36
Just
Beginning
Good
Start
Doing
Well
High
Performance
PercentageScore 0-25% 26-50% 51-75% 76-100%
Systemicapproach No Beginning Sound Sound
Deployment Limited Fairlyeffective Effective VeryEffective
WorkProcesses Unstable Understood Stable Verystable
Results Few Somegood Good Sustained
Focus Correction Prevention Continual
Improvement
Continual
Improvement

39. Complete Full Assessment
• Visitwebsite
http://organizationalexcellencespecialists.ca/activities/global-oe-index/
• Completethe fullassessment
http://www.qlbs.com/QimonoVBA/Assessment/OrgExFramework

40. 38
Summarize Your Ratings
Governance %
Leadership %
Planning %
Customer %
Employees %
WorkProcesses %
Suppliers&Partners %
ResourceManagement %
ContinuousImprovement&PerformanceMeasurement %
Average %

41. BENCHMARK WITH OTHERS

42. Teaser Assessment Only
ORGANIZATIONS 700 ROLE: #
INDUSTRYSECTORS 21 Leadership 255
COUNTRIES 86 Management 251
Staff 141
Other 53
TYPE: # SIZE: #
Business 469 Micro 223
Non-Profit 101 Small 80
Government 130 Medium 156
Large 143

43. Principles

44. Full Assessment
ORGANIZATIONS 315 ROLE: #
INDUSTRYSECTORS 20 Leadership 107
COUNTRIES 50 Management 115
Staff 73
Other 20
TYPE: # SIZE: #
Business 224 Micro 70
Non-Profit 46 Small 51
Government 45 Medium 89
Large 105

45. Principles

46. Key Management Areas

48. Q & A
sales@interfacing.com
+1 (800) 561 5005
www.interfacing.comwww.organizationalexcellencespecialists.ca
+1 (250) 941-2064
Dawn Ringrose MBA FCMC