Organizational System Change and Project Leadership professional with 20 years’ experience driving large, complex, organizational change initiatives who has built a reputation as a trustworthy, authentic straight shooter. Adept in designing and implementing programs to drive strategic, business and organizational culture shifts that achieve optimized results at divisional level. Extensive business process, project, and program management skillset built on 3 Master degrees and multiple certifications in organizational behavior, change management, project leadership, lean principles, and strategy development.

1. Carol A. Grojean
4542 87th Avenue SE - Mercer Island, WA 98040
206-225-7297
carol.grojean@live.com
www.linkedin.carolgrojean
Executive Summary
Organizational System Change and Project Leadership professional with 20 years’ experience driving large, complex, organizational
change initiatives who has built a reputation as a trustworthy, authentic straight shooter. Adept in designing and implementing
programs to drive strategic, business and organizational culture shifts that achieve optimized results at divisional level. Extensive
business process, project, and program management skillset built on 3 Master degrees and multiple certifications in organizational
behavior, change management, project leadership, lean principles, and strategy development.
Significant accomplishments include:
 Turned around $2B revenue product team performance in one cycle, increasing customer satisfaction 11 points.
 Shipped two major $B+ projects within 10% of original plan
 Reduced thousand person+ engineering team effort estimating variance from 150%-500% to 10%-35% while measuring
and building in simple feedback loops for continuous learning
I am diverse in education and experience with my degrees in people, process, and technology. Bringing a unique and much
needed perspective on the human behavior in human systems, focused on building cultures where individuals at all levels can
bring their distinct, creative talents to their roles while providing the necessary skills to the whole system values and vision.
Education
 PhD Leadership Development & Human Systems (President’s scholarship) In Progress
 M.A. Leadership & Organizational Behavior 2012
 M.S. Project Management 2008
 M.B.A. Information Systems Management 2000
EXPERTISE
Project Leadership and Change Management:
 Led the design and delivery of project management of Windows7 providing project status and direction for an organization
over 5,000 people ($30+ billion dollar product line).
 Project released within 12% product schedule and with a fraction of the defects from prior releases (Vista).
 Led the Windows7 executive leadership team meetings, bringing together leaders across the company to discuss challenges,
issues, opportunities and other general alignment communications as needed.
 Led the project process design and project management of Visual Studio ($2 billion dollar product line).
 Project released within 10% original schedule and with a reduction of 40,000 defects over prior releases.
 Managed new outsourcing initiative to China, saving $500M and providing 24/7 triage for our customers.
 Oversaw largest Beta release ever (8M downloads) and designed the product key process to enable this effort.
 Managed and released 4300 SKU’s (10TB) within 4 weeks (corporate record), ensuring we met our commitments, worldwide
compliance, and helping IT improve efficiencies in our release tools & processes.
 Guided selection of project efforts; include defining target markets, customers, competitive strengths, & strategy for
organization of 2,000 people in planning preparation for next version of product capabilities.
 Architected and delivered the “Art of Shipping” Engineering Excellence day event for all Microsoft employees to learn how we
plan, build, and deliver our products in the most effective and efficient way.
Organizational Effectiveness and Lean Principles:
 Designed and led an organizational system process redesign for 3,500 person engineering team leading to a 300% productivity
increase, increasing predictability in delivery ten-fold, reducing of product engineering costs by several million and increasing
customer satisfaction by 11% in just one product cycle.
 Responsible for building a high performing, Lean IT organization delivering $120M+ supply chain capabilities annually through
unifying process architecture around SCOR (Supply Chain Operations Reference) model of value streams, system capabilities,
and business analytics.
 Redesigned and simplified organizational system processes and metrics, enabling teams to receive iterative performance
feedback through development cycles. Through this and team coaching we reduced engineering estimating variance from
150-500% over to within 10-35% over three milestones (9 months).
 Design and delivered a yearlong series of workshops with 50 middle management leaders enabling them learn to effectively
run their business, people, and processes day-to-day freeing the senior leadership team to focus on strategy.

2. Carol A. Grojean
4542 87th Avenue SE - Mercer Island, WA 98040
206-225-7297
carol.grojean@live.com
www.linkedin.carolgrojean
 Led next generation product strategy - Including vision, culture, and scorecard for an organization of 2,000 through helping
teams identify industry trends and design disruptive ideas to innovate and align towards future vision.
Framework & Methodologies
I have extensive training and certifications such as Lean, Scrum, Agile, Six Sigma and others as well as in the fields of Leadership
Development, Strategy and Strategic Planning, Organizational Systems Processes, Project Management, Change Management,
Human Behavior, Information Systems Management, Conflict Management, Business Intelligence and Communications.
EXPERIENCE
Recent
School of Lost Borders – Trained in Wilderness Rites of Passage Guiding (Training) November - July 2016
Ojai Foundation – Trained in the Art of Council (Training)
Learning to cultivate self-trust, responsibility, and understanding about ones' unique place within society and the natural world
through programs providing perspectives, teachings, and much needed self-reflection time in a non-judgmental yet challenging
environment through the processes of inter-dependent autonomy inherent in living systems. By fostering attentive listening,
authentic expression, and creative spontaneity, Council practice builds positive relationships between participants and neutralizes
hierarchical dynamics fostered by inequality of status, race, economic stature or other social factors.
TerraPower (Organization Capability Maturity & Tools/Process Evaluation Consultant) February – April 2016
Brought in by the executive leadership team to assess their current state of organizational process & technology maturity and
make recommendations for future considerations as they shift from a R&D to mature, disciplined innovation design organization.
International Peace & Security Institute, John Hopkins School of Advanced International Affairs June – August 2015
Competitively selected for world leading symposium on peace & security conflict management, negotiation, and resolution. A
summer long intensive training by the field’s premier political leaders, academic experts, practitioners, and advocates in the
practical skills necessary to foster peace and security in our communities and the world
Saybrook University - PhD Student: Leadership Development & Human Systems January 2015 - Present
Chosen to receive Presidents scholarship for outstanding academic participation and leadership as I further my study and research
of organizational & leadership transformation and healing.
Microsoft Corporation Sept, 1994 – Dec. 2014
Lean Business Architect, PMO Manager, Chief of Staff – Manufacturing & Supply Chain Services
Responsible for building a high performing, Lean IT organization delivering over $120M in supply chain capabilities annually. Drove
planning and design of manufacturing & supply chain IT systems processes. Was the senior IT director responsible for business
intelligence and partner integration and the executive lead for building out enterprise supply chain capabilities.
Strategy Development & Business Architect – Developer Division Engineering
Responsible to drive the organizational process and project oversight, building team operational effectiveness. Working with
Division CVP to define strategy and planning for next version of products.
Project Management & Group Director – Entertainment & Devices
Responsible to drive the organizational process and project oversight, develop the Program Management team, and build a
startup culture of operational effectiveness in new technology innovation.
Windows 7 Project Manager & PMO Group Director – Windows
Led the design and delivery for project and release management of Windows7, including responsible for leading all leadership
team meetings, building a strong culture of engineering excellence, and providing corporate communication of project status.
Organizational Architect & Project Manager – Developer Division Engineering
Led the design and delivery of a unique opportunity to re-engineer a 3,500 person team engineering processes and project
management systems effort. Following this role, I led the project management of the next product release cycle.
Team Development Coach & Process Leader – Engineering Excellence
Coached & built high performing teams, increasing productivity over 300% across different product groups. Provided time and
productivity studies across many product groups and presented findings to Bill Gates.
Senior IT Program Manager – IT Operations Business Systems
Program managed many IT projects and SAP implementations.

3. Carol A. Grojean
4542 87th Avenue SE - Mercer Island, WA 98040
206-225-7297
carol.grojean@live.com
www.linkedin.carolgrojean
Corporate Awards & Recognition
 Won “Engineering Excellence” award from Bill Gates for my efforts building a higher performing organization
 Recognized as an “Excellence Accelerator” award for furthering Microsoft Engineering Excellence by the corporation
 Recognized by People & Organizational Talent team for “going ‘above and beyond’ the call of duty to advance Management
Excellence at Microsoft”
 Received a gold star for “work above and beyond, with extreme effort, on a special project, delivering great results”
 Won an “Engineering Leadership” award from Windows President for my efforts driving Windows 7 project
 Awarded “Captains Leadership Award” for Leadership in Developer Division from Vice President