Talent Management CMI Event


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  • Transparency – How transparent is the talent management system? Fully transparent through to nobody knowing it even exists. Size of talent pool – How many people are considered to be in the talent pool? 1% through to everyone. Permanency of definition – How permanent is the labelling of talent? Once talent through to the label of talent being transient. Decision Process – How many people are involved in deciding who is classified as talent? Just the line manager through to distributed decision making of some form. Entry Criteria – How easy is it to meet the criteria to enter the talent pool? Very easy such that anyone can be considered at any time, through to very difficult where certain criteria need to be met to qualify for entry. Recruitment as a source of talent – Where are key vacant roles recruited from? All internal candidates through to all external candidates.
  • Performance Management – How is people’s performance measured in the organisation? Outputs/outcomes or inputs/behaviours. Talent management processes – To what extent are the systems and structures supporting the talent management system understood? Explicit structures or implicit structures. Use of technology – How central is the role of technology in supporting the system? IT independent through to IT dependent. System flexibility – How static is the application of the system? Prescriptive and static through to evolving or changing. Ownership of talent – Where is talent owned in the organisation? Local ownership in business units through to shared ownership around the organisation.
  • You’ll recall that the study indicated that people perform at a superior level when they are matched to the work they do. If you think about your own experience and your company’s own superior producers, I think you’ll conclude you all fit your jobs. If you didn’t, you couldn’t sustain your level of performance <CLICK> Superior performers can deal with the mental and intellectual demands of their positions. They can handle whatever level of information processing is required of them in the position. This is true of all superior performers. Why, even what you might consider the lowliest position, it has some requirement for the person doing it to handle some level of information effectively. And however “lowly,” if the job wasn’t important, it wouldn’t exist. <CLICK> Superior performers have personalities that allow them to be comfortable in the environment of the position – interacting effectively with their colleagues and clients – and meeting the challenges of the position, head on. <CLICK> Finally, superior performers tend to be people who are interested in the work they do – and because they are interested, because they get something from the work, they are much more motivated to be successful. They want to do the job well. <CLICK>
  • Remember Jenny Sample? We saw earlier that she differed from your Top Performers in that she had a much lower Manageability score – suggesting that she might be more resistant to authority than your top performers. Last time we looked at Jenny we were assuming that we were considering placing her in this position – and the report analysed how she differed from the top performers and produced a tailored interview plan to probe those differences. Now, we’re assuming that she is already employed in this position, but that we want to move her performance up a notch – to that of your top performers. So, the report provides the same analysis of Jenny against your top performers – but then provides specific management and coaching actions you can employ to help Jenny to raise her game. You get detailed coaching and management suggestions for every area in which Jenny is different from your top performers. Jenny is different to your Top Performers, and if you manage her as you would them, then you’ll get different results. This report tells you how to get the very best from Jenny in this position. And you can have this information for ‘every other Jenny’ in your organisation – so that you have specific action plans that will help improve every individual’s performance in every position in your organisation. This overcomes the ‘one size fit’s all’ approach to development that is so frequently unsuccessful <CLICK>
  • Talent Management CMI Event

    1. 1. Talent Management Ray Rowlings MRJ Consulting
    2. 2. About me <ul><li>Consultant, trainer, author and tutor </li></ul><ul><li>Specialise in management and leadership development </li></ul><ul><li>11 years experience in this area </li></ul><ul><li>Help organisations identify, develop and retain ‘talent’ </li></ul><ul><li>Design and deliver development programmes for Chartered Management Institute </li></ul><ul><li>Chartered Manager Assessor and Panel Chair </li></ul><ul><li>Personal tutor and mentor for MBA students for Henley Management College </li></ul>
    3. 3. Overview of the briefing <ul><li>What is talent management? </li></ul><ul><li>Why is it important? </li></ul><ul><li>What does the research suggest needs to be done? </li></ul><ul><li>How are organisations managing talent? </li></ul><ul><li>What are the 5 key processes? </li></ul><ul><li>How could this work for our organisation? </li></ul>
    4. 4. CMI Research Talent Management- Maximising talent for Business Performance http://www.managers.org.uk/research-analysis/research/current-research/talent-management-maximising-talent-business-performance You can download the executive summary for free Just type in ‘Talent Management’
    5. 5. 1- What is talent management?
    6. 6. Some de fi nitions <ul><li>Talent management is the additional management processes and opportunities that are made available to people in the organisation who are considered to be ‘talent’ (CMI) </li></ul><ul><li>Usually high performance/high potential is ‘talent’ with leadership focus </li></ul><ul><li>But not exclusively it may also be critical skills, stable performers or plateau professionals </li></ul><ul><li>Talent could = organisational capability, need a future pipeline of appropriate skills to fill key positions (CIPD) </li></ul><ul><li>Talent = ‘technical experts’ (CIPD) </li></ul>
    7. 7. Who are they?
    8. 8. Talent Matrix Source: CIPD www.cipd.co.uk
    9. 9. 2- Why is it important?
    10. 10. Some facts and figures <ul><li>Between 40-70% of all senior execs will become eligible for retirement in next 5 years at most major corporations (Ashridge) </li></ul><ul><li>UK= 50% of organisations have some form of talent management system (CMI) </li></ul><ul><li>84% of UK managers want to be considered high potential (CMI) </li></ul><ul><li>31% of UK managers feel their current appraisal system is capable of identifying high potentials (CMI) </li></ul><ul><li>60% of UK managers agree that those identified as high potential were expected to be become senior managers/partners (CMI) </li></ul>
    11. 11. 3- What does the research suggest needs to be done?
    12. 12. Strategic Perspectives on Talent Management
    13. 13. Perspectives on Talent Management <ul><li>Process = use people management processes to optimise development and deployment of talent </li></ul><ul><li>Cultural = belief that talent is most critical factor for success </li></ul><ul><li>Competitive = keep talent away from the competition (consultancy/PR agency) </li></ul><ul><li>Developmental = Accelerate the development of high potentials (ambition rules ok) </li></ul><ul><li>HR Planning = Ensure right people in right jobs at the right time </li></ul><ul><li>Change management = Talent management used to drive change </li></ul>
    14. 14. 3 key focus areas <ul><li>Defining talent </li></ul><ul><li>Developing talent </li></ul><ul><li>Structures and systems </li></ul>
    15. 15. 18 Operational Dimensions
    16. 16. Defining Talent
    17. 17. Developing Talent <ul><li>Effectiveness of delivery methods for developing talent </li></ul><ul><li>In house development programmes 95% </li></ul><ul><li>Internal secondments 91 % </li></ul><ul><li>Coaching 87% </li></ul><ul><li>Action learning sets 75% </li></ul><ul><li>External secondments 69% </li></ul><ul><li>Succession planning 62% </li></ul>Source: CIPD Survey reflections on talent management 2006
    18. 18. Structure and systems to support talent management
    19. 19. A framework for developing a Talent Management System
    20. 20. 4- How are other organisations managing talent?
    21. 21. Gordon Ramsay Holdings <ul><li>Focus on developing talent not recruiting it </li></ul><ul><li>Talent Mobility </li></ul><ul><li>Talent spotting carried out by line managers </li></ul><ul><li>Talent= Creativity </li></ul><ul><li>Financial incentives and sabbaticals </li></ul><ul><li>Developing internal Talent= Less costly and risky </li></ul>Source: CIPD Talent Strategy Management & Measurement 2007
    22. 22. 5- What are the key 5 processes?
    23. 23. The 5 key processes <ul><li>Attracting & Recruiting </li></ul><ul><li>Developing </li></ul><ul><li>Motivating </li></ul><ul><li>Appraising </li></ul><ul><li>Retaining </li></ul>
    24. 24. Attracting & recruiting talent
    25. 25. “ … (it) hinges on fit with the job…” <ul><li>Can deal with the mental demands of the position and enjoy the work </li></ul><ul><li>Have the necessary skills to do the job </li></ul><ul><li>Are comfortable with the demands of the environment and people they work with </li></ul>‘ Superior’ producers fit their jobs and:
    26. 27. Developing and motivating talent
    27. 28. 360° Review Process <ul><li>Motivates behavior change </li></ul><ul><li>Builds Skills </li></ul><ul><li>Measures improvement </li></ul><ul><li>Part of Strategic Plan </li></ul><ul><li>Process or Event? </li></ul>360° Review Process Manager Direct Report Direct Report Direct Report Peer Peer Peer Manager Boss
    28. 29. Profiles CheckPoint 360° Competency Feedback System
    29. 30. Identify development ‘gaps’
    30. 31. Option – Qualifications <ul><li>CMI offer Management and Leadership Qualifications from Level 2 (Team Leader) through to Level 7/8 (Senior Manager) </li></ul><ul><li>Flexible approach </li></ul><ul><li>Range of options including </li></ul><ul><ul><li>Awards (1 unit) </li></ul></ul><ul><ul><li>Certificates (2 or more units) </li></ul></ul><ul><ul><li>Diplomas (9 units) </li></ul></ul>
    31. 32. Level 7 Senior manager
    32. 33. Qualifications- Considerations <ul><li>Time commitment </li></ul><ul><ul><li>Award (35 hours, 1 month) </li></ul></ul><ul><ul><li>Certificate (50 hours, 3 months) </li></ul></ul><ul><ul><li>Diploma (260 hours, 12 months) </li></ul></ul><ul><li>Assessment </li></ul><ul><ul><li>Assignments (reports) </li></ul></ul><ul><ul><li>Tests (exams) </li></ul></ul><ul><ul><li>Projects </li></ul></ul><ul><ul><li>Presentations </li></ul></ul><ul><ul><li>Professional discussions </li></ul></ul><ul><li>Support required </li></ul><ul><ul><li>Costs (direct and indirect) </li></ul></ul><ul><ul><li>People (Boss, colleagues, team, family, friends, CMI network) </li></ul></ul>
    33. 34. Appraising talent
    34. 38. Retaining talent
    35. 39. Compare progress
    36. 40. Option - Chartered Manager <ul><li>Two routes to award </li></ul><ul><ul><li>Online submission </li></ul></ul><ul><ul><li>Professional discussion </li></ul></ul><ul><li>Both require completion of online 360 degree questionnaire (boss, colleagues, team) </li></ul><ul><li>Both require examination of ‘Impact’- making a real (measurable) difference in your role </li></ul><ul><li>Both could require examination of your CPD </li></ul><ul><li>Both require ‘corroboration’ </li></ul><ul><li>Entry qualifications (Level 5 Diploma or equivalent) </li></ul>
    37. 41. Chartered Manager- Focus on Key Skills Leading People Managing Change <ul><li>Provides clear purpose and direction </li></ul><ul><li>Encourages others to be creative and innovative </li></ul><ul><li>Inspires trust, respect and shared values </li></ul><ul><li>Identifies opportunities for change and development </li></ul><ul><li>Communicates clearly and succinctly </li></ul><ul><li>Scopes, plans and drives change </li></ul><ul><li>Develops and supports individuals and team members </li></ul><ul><li>Manages others through the change process </li></ul><ul><li>Resolves problems and conflicts with positive outcomes </li></ul><ul><li>Takes account of stakeholder issues </li></ul><ul><li>Adapts leadership style to take account of diverse situations </li></ul><ul><li>Consistently applies strategic thinking </li></ul>
    38. 42. Chartered Manager- 3 rd Year Renewal Process <ul><li>2- 4 hours work </li></ul><ul><li>10 questions- 2 sections, Business impact and CPD </li></ul><ul><li>Business impact- demonstrable difference last 3 years </li></ul><ul><ul><li>Measurements </li></ul></ul><ul><ul><li>Leading people and Managing change skills </li></ul></ul><ul><ul><li>Evaluation of approaches </li></ul></ul><ul><li>CPD </li></ul><ul><ul><li>3 activities linked to CMgr skill areas </li></ul></ul><ul><ul><li>Reflection on how applied </li></ul></ul><ul><ul><li>How has this helped? </li></ul></ul><ul><ul><li>12 month plan for CPD </li></ul></ul>
    39. 43. 6- How could this work for our organisation?
    40. 44. 10 Recommendations <ul><li>Align Talent Management strategy to specific business requirements </li></ul><ul><li>What perspective is most relevant? </li></ul><ul><li>Use the 18 dimensions to shape </li></ul><ul><li>A talent culture needs to be developed </li></ul><ul><li>Talent management can complement diversity initiatives by ensuring equality of opportunity and transparency of selection criteria </li></ul>
    41. 45. 10 Recommendations <ul><li>6. Consider the culture of your organisation and attitude to risk </li></ul><ul><li>7. Offer differentiated and tailored development routes- helps engagement </li></ul><ul><li>8. Consider how you are going to measure ROI? </li></ul><ul><li>9. Central ownership is important- align with strategic objectives </li></ul><ul><li>10. Integrate with HRM processes </li></ul>
    42. 46. Thank You <ul><li>Find out a little more about the latest Talent Management assessment and development tools www.mrjconsulting.co.uk </li></ul><ul><li>Free sample reports </li></ul><ul><li>Free assessments </li></ul><ul><li>Contact Ray Rowlings </li></ul><ul><li>Tel 01858 575896 </li></ul><ul><li>Email [email_address] </li></ul>