First class in the semester, syllabus

1. DSC 3750-01 Operations
Management
Dr. Ibrahim Salama
Dr. Robert Radics
2016 Fall Semester
DSC 3750-01
Operations
Management

2. Professor: Dr. Ibrahim Salama
Dr. Robert Radics E-mail: riradics@ncsu.edu
Office Location: 308 CMB
Office Hours: TR: 3:40pm-6:00pm Class Hours: TR 2:25 pm-3:40pm
Acknowledgement: Dr. Bahar Movahedi and Dr. Ibrahim Salama
DSC 3750-01 Operations
Management
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Management

3. The course introduces Operations Management.
Operations Management is the process of planning,
organizing and directing resources in order to produce
goods and services to meet the goals of an
organization.
Course Description
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Management

4. • Understand the basic principles of manufacturing competitiveness.
• Understand the interaction between operations management and other
functional areas of business.
• Understand service, and production management (operations, marketing, human
resources).
• Learn service and production process improvement tools and techniques.
• Understand key terms, concepts, and practices for planning, organizing, and
controlling resources to improve the quality, efficiency, and cost of production
and service operations.
• Understand the impact of new technology, information systems and process
technology in operations function.
Course Goals
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Management

5. Operations Management by William.
J. Stevenson, Irwin/McGraw-Hill,
12th edition
ISBN 978-0-07-802410-8
Required Texts
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Management

6. Student Learning Outcomes
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On successful completion of this module the students will be able to:
• Explain the important terminology, facts, concepts, principles, analytic techniques, and theories used in the
field of operations management.
• Effectively communicate global supply chain principles, models, and theories, including services
management, purchasing management, logistics, quality management, and supply chain strategy.
• Analyze management models utilizing relevant tools and technologies to support effective decision making.
• Use operations management techniques and apply skills
• Understand the key issues in terms of capacity, supply chain management, innovation, and quality issues in
the manufacturing and service environment
• Operations as a function alongside finance, accounting, marketing, management of information systems,
and human resources.
• The role of operations strategy as a source of competitive strength in a global marketplace.
• The costs of poor process performance and quality.
• How to balance operations for line-flow process.

7. Academic Honesty
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Assurance of Learning
Students will be evaluated through exams, presentations, critical thinking exercises, as well
as writing assignments. Students will have sufficient opportunities to achieve learning
outcomes through the completion of review and discussion questions on each topic, case
discussions, class discussions, and examinations. A detailed description of all the
requirements for the course is discussed later in the grading and assignment sections of
this syllabus.
Academic Honesty
The expectation for this course is that each assignment will be completed by each member
of the class without assistance or input from anyone else, unless otherwise stipulated in
the written instructions for an assignment. Submission of any work completed in whole, or
in part, by anyone other than the student submitting the assignment may result in an F
grade for the course. Please see the University policies regarding grading and academic
honesty for further details.

8. Student Disability Services
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Management
Students with disabilities (physical, learning, psychological, chronic
medical, etc.) who would like to request accommodations and services
are required to register with the Office of Student Disability Services
(SDS) in Suite 120 in the Student Services Building. Please contact the
SDS Staff at (919) 530-6325 or email sds@nccu.edu. If you are NEW to
SDS, please contact the office for an appointment. If you had
accommodations previously, you can resubmit a request by visiting our
website at www.nccu.edu/sds and clicking on the Accommodate Link.
Students are expected to update their accommodations each semester,
preferably during the first 2 weeks of each semester.

9. Student Support/Ombudsperson
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The Student Ombudsperson is available to assist students in navigating
unexpected life events, (e.g. short-term illness/injury, loss of a loved
one, personal crises) and guide them to the appropriate University or
community resources. Students may also receive assistance with
resolving some emergency financial concerns, understanding NCCU
policies or general problem-solving strategies. Schedule an
appointment by contacting the Student Ombudsperson in the Office of
the Dean of Students, G-06 Student Services Building, at (919) 530-
7492 or bsimmons@nccu.edu.

10. Road Map to Success: The how to
guide!
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1. Each student must obtain a textbook and all required class materials.
2. Read this syllabus in its entirety, pay particular attention to the assignments and
expectations.
3. Follow weekly topics, assignments, expectations and announcements made in class.
4. Submit your assignments and presentations on the due date. Late work is not
accepted.
5. “Yikes, I cannot figure out what I am supposed to do!” Don’t wait until you are
frustrated! Contact me!
6. “I just got behind!” Don’t panic! Contact me and make an appointment or see me
during my office hours.
7. I failed the exam!” Again, don’t panic. It is not the end of the world. Failure leads to
bigger successes! We may be able work out a plan together.
8. Most important. You are not alone.

11. Attendance and participation
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Class attendance is mandatory to ensure the integration of classroom
lectures, SLO, and assignments. Students are expected to be present
and on time at all regular class meetings and examinations.
For Missed Classes/Assignments/Exams/Late Arrivals: When a student
misses a class, fails to submit an assignment on time, misses an exam,
or arrives to class late due to an excused reason outlined by university's
regulations, he or she can submit the Missed Class/Assignment/Exam
form (available on course Blackboard) to Blackboard.

12. Individual Critical Thinking reports
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Management
All Students are required to submit the critical thinking report on the assigned dates
throughout the semester. Please see course schedule table for the schedule of report
submissions. The submission must be uploaded using the template provided on the
course Blackboard before 12 noon of the day assigned for the submission of the report.
No email submission will be accepted. The reports are expected to be at least 1-2
pages. If you require more space you may extend the length of the report.
For certain classes a company (individual student or a team) are assigned to present
and discuss the critical thinking exercise.
All students should read the exercise and be prepared to participate in fruitful
discussions in class. If a presentation and discussion reveals lack of preparedness, the
student/s will receive zero toward his/her work.
NO LATE SUBMISSION will be accepted.
NO EMAIL SUBMISSION will be accepted.
In case any 2 or more reports are found to be similar, investigation may be conducted
by the professor and both or all students may receive zero toward their work.

13. Business Process Analysis
Project: Report and Presentation
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Management
For this project you will seek out an organization and analyze a key
business process in detail.
Progress Report
In addition to writing the report and presenting the final report during the
last week of the class, all companies are scheduled to make a brief
presentation (10-15 minutes) about their progress. At the beginning of the
progress report class, all companies will submit a 1-page report outlining
their selected organization as well as the business process that they will
study. The goal of this progress report is to ensure that the scope of the
project is appropriate by the specified due date. Each company is also
expected to briefly mention it's plan (timeline and steps to take) to prepare
the report and presentation in a timely manner for this class.

14. Chapter Exams
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Chapter exams are usually conducted in class. Exams may
include multiple choice, short answer, essay questions and
problem solving questions. The last chapter exam will be
conducted during the university's scheduled exams.

15. Classroom Rules
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The School of Business has adopted the following rules that each professor is
required to enforce:
• All electronic devices (except medical devices) must be shut off and put away
during business classes (unless there is prior approval by the class instructor).
• There will be absolutely no eating or drinking during business classes or at any
time within defined high technical classrooms.
• All (off campus) class visitors must be approved by the Office of the Dean (or
Associate Dean) prior to the class in order that they may be insured by NCCU.
Children under 13 years old should not be in the class.
• Mandatory attendance policy. More than 2 weeks of missed class sessions could
result in being dropped from the course with an NW prior to announced due date
in NCCU calendar and NF after this official drop date. This is YOUR responsibility to
drop the course should you decide not to continue the course.
• Please note that last day for undergraduates to assign an (“NW” grade); withdraw
from a class (“WC” grade) or the university with a (“W” grade)is October 9th
2016.

16. Grading
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Assignments % Final Letter
Grade Scale
Class attendance & participation 10
Individual Critical Thinking Reports 10 A 90-100
B 80-89
C 70-79
D 60-69
F below 60
Business Process Analysis Project Report 10
Business Process Analysis Project Presentation 10
Exam 1, 2, 3 30
Exam 4 30
Total 100

17. Students’ Expectations Outcomes
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Management

18. Students’ Expectations Professor
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19. Introduction to Operations
Management
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Management
Introduction to Operations Management

20. Why Operations Management
Matters
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Operations management is a fundamental part of any
organization. In fact, Forbes magazine reported in 2011
that about three quarters of all CEOs came from an
operations background. Not all these CEOs studied
operations in school; only some of them did. Many
majored in finance, marketing, information systems, or
engineering and ended up in operations at some point in
their careers.
Mary Ann Anderson, MSE, Edward J. Anderson, Geoffrey Parker WHY OPERATIONS MANAGEMENT IS IMPORTANT FOR YOUR COMPANY

21. What is Operations Management?
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Management
Operations management refers to the administration of
business practices to create the highest level of efficiency
possible within an organization.
It is concerned with converting materials and labor into
goods and services as efficiently as possible to maximize
the profit of an organization. Operations management
teams attempt to balance costs with revenue to achieve
the highest net operating profit possible.
Investopedia on Facebook

22. Main functions of a company
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Management

24. Class Discussion: Why
Manufacturing Matters
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25. 1 st Lecture Outlines
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Management
Syllabus
Grades
What Operations Management is
Why Operations Management Matters
How Can You Profit from Learning Operations
Management?

26. Next Class
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Management
Chapter 1 “Introduction to Operations Management” 2
•All Students will submit “Critical Thinking Exercise”:37
Q (1,2,3,4) on this day by 12 noon.
•All Students will submit their report by 12noon on this
day through Black Board.
•Class Discussion: Hazel 37
•Class Discussion: Agility Creates a Competitive Edge 26
•Problem-Solving Guide 38