Full Resume for Robert Lebeck, Sales Executive & Business Owner

1. ROBERT S. LEBECK
425-949-6782  Seattle, Washington  lebeckrobert@gmail.com
SALES EXECUTIVE
SUMMARY: High performing Sales Professional with extensive experience increasing sales in Inside/Retail, Outside,
and Call Center Sales/Marketing positions. With a passion for providing exceptional customer service and
“problem-solving”, I always look for ways to match state-of-the-art products or services to solve customer
needs. A top producer who strives for excellence, consistently meets or exceeds business goals and
customer satisfaction matrix. Established reputation for building strong relationships with customers, using
expert product knowledge and friendly, professional demeanor. An active listener always in-tune with
customer needs. Highly-organized, meticulous attention to detail with excellent follow-through.
SKILLS:
 Extensive experience proving exceptional customer service and consultative sales techniques,
resulting in lasting, profitable relationships
 Generate leads and prospect for new customers along with effective account management
 Effective at conveying product value with strong product knowledge and effective selling
techniques
 Creative in overcoming objections and developing new markets and product applications
 Strong written and verbal communication. Proficient in Microsoft Word, Excel, PowerPoint and
Outlook 80 wpm
 Hired, supervised and trained sales teams of as many as 5 sales associates
 Learn new technical skills quickly and able to explain in an easily understood manner
 Able to prioritize, organize & execute multiple projects simultaneously
 Successful at qualifying customers and determining and satisfying their needs
 Self-motivated, persistent and ambitious with high sales and performance goals
 Conducted product training classes for customers and sales staff
SELECTED ACCOMPLISHMENTS
Leadership/marketing: Created a department at Lebeck’s selling and servicing a new category of IT products.
Department increased corporation’s annual sales 25% within first 2 years. Supervised and trained all sales and service
staff. Responsible for all purchasing, advertising and marketing of products. Conducted product training classes for
customers and sales staff. Worked with factories on product development.
Increased productivity: Researched, purchased and coordinated installation of new Toshiba phone system in 6,500 sq.
ft. building, doubling the sales department’s call capacity. Was able to end the lease with AT&T to save thousands
annually, while production skyrocketed with modern technology features. Resulted in increased sales and more efficient
communication.
New revenue source: While at Lebeck’s, created a new revenue source by marketing service maintenance contracts to
customers, increasing revenue 15% annually.
Organized/innovative/cost-saving: Coordinated with IT consultant to implement Local Area Network. Computerized
manual accounting department to facilitate up to the minute information for the accounting and sales departments at
Lebeck’s. Installed “serialized inventory” software to track inventory. Trained accounting and office staff on the operation
of computers and software. Was able to eliminate outside accounting service and reduce staff. Saved over 30k annually
and allowed management to more strategically reach sales and financial objectives.
EXPERIENCE
Market Research Associate, GMA Research Corporation, Bellevue, WA 2012-2014
 Conducted market research surveys on various products and services to end users via phone
 High-volume outbound calls 400-600 per shift; was consistently named top producer each week
 Accurately entered information into computer database for client reports

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Robert Lebeck
Personal Assistant/Caregiver, Bob King, Kenmore, WA 2003-2014
 Managed all personal, financial and domestic household functions including creation of monthly budget
 reduced expenses 15% in 2013 with new budget
 Administered oral and injected medications and assist in domestic and personal tasks
 Oversaw finances and reduced expenses when appropriate.
 Assisted with shopping and purchases
Marketing Representative, Beltone Hearing Aids/Hearing Care Specialists, Spokane, WA 1997-2002
 Successfully marketed hearing devices via phone to new and existing clients
 Increased sales 25% by developing “industrial noise market”
 Maintained schedules for 4 Hearing Specialists ensuring them a full schedule daily
 Regularly contacted existing customer base to develop new leads for additional products
Computer Training Sales, ABC Office Equipment, Spokane, WA 1995-1996
 Marketed computer training classes for software packages such as Word, Access, and Excel
 Was regularly named top salesman for the month. Marketed to businesses and individuals
 Cultivated long lasting relationships with customers with knowledgeable, friendly customer service
Assistant Credit Manager, Produce Supply Company, Spokane, WA 1995
 Collection of all Accounts Receivable and management of customer credit lines & terms
 Reduced past due accounts by 40% within first 60 days, significantly increasing cash flow
 Brought slow-paying customers into regular compliance with terms of credit and credit limits
Computer Sales, Amazing Electronics, Spokane, WA 1994-1995
 Provided friendly knowledgeable guidance for retail sales of computers, software and peripherals
 Conducted weekly computer training classes for new customers
 Demonstrated exceptional customer service to secure long-term, profitable relationships with customers
 Used Microsoft Publisher to create compelling promotional materials
Owner, Lebeck’s Office Automation Systems, Sacramento, CA 1993-1994
 Dealership was top producer 2 years running for products represented in the Western Region
 Matched state-of-the art equipment with clients to make their jobs easier while saving them time/money
 Developed direct mail marketing campaigns; maintained showroom & outside sales territory
 Managed, coached and trained staff of 3 employees
 Day to day accounting functions, proposals and city/county/state bid preparation
Lebeck’s Business Equipment Corporation, Sacramento, CA
Information Services Manager 1988-1993
 Saved over 30K annually by streamlining and computerizing accounting process
 Improved cash flow 25% in 6 months with more efficient A/R procedures
 Oversaw all accounting activities, including A/R, A/P, General Ledger and Payroll
 Created customized reports for management, sales/service departments
 Supervised, trained and coached 22 employees
Word Processing Department Manager 1985-1988
 Improved company sales 25% by creating a new “IT” department. Responsible for ordering, marketing,
advertising, staff recruitment, management and training, as well as maintaining an outside sales territory
 Supervised, coached and motivated staff of 5 sales representatives and 2 technicians
 Prepared bids for City, County and State equipment purchases
Sales and Service Representative 1983-1985
 Record breaking Showroom sales as well as maximizing outside sales and repair territories
Marketing Support Representative “Administrative Assistant” 1980-1983
EDUCATION
Seattle Goodwill’s Job Training & Education Center, Seattle, WA 2014- 2015
Coursework in Microsoft Word, PowerPoint, Excel and Outlook