1. Rob Horan
18350 Arthur Road
Big Rapids, MI 49307
231-884-4930
h_8_@hotmail.com
Education
August 2002 – May 2005 Ferris State University. Big Rapids, MI. Bachelor of Computer
Information Systems.
August 2000—May 2002 Kellogg Community College. Battle Creek, MI. Associate of Arts
and Associate of General Studies.
Awarded scholarship: Baseball
Employment
July 1, 2015 – Present Computer Technician, Reed City Public, RC, MI
July 2006 – June 30, 2015 Computer Technician. MOISD. Big Rapids, MI
• Knowledge with Win7/Vista/XP/2000/98
• Experience with Window Server 2000/2003/2008
• Installation of servers, workstations, and printers on a domain
environment
• Setting up and troubleshooting switches, access points, routers,
and network devices on schools networks
• Serviced Chippewa Hills, Reed City, Morley, and Charter
Crossroads School Districts
• Supported Novell and Windows based networks.
• Maintain file and mail servers
• Content filtering/Firewall
• Unitrends experience
• Video Surveillance experience with Milestone and Brooks
Security
October 2002 – May 2006 Head Technician. Tucker Communications. Big Rapids, MI.
• Responsible for computer repair, technician, and telephone
support
• Train incoming personnel.
• Maintenance and troubleshooting email support.
June 2002 – September 2002 Construction Builder. Defever Construction. Big Rapids, MI.
• Responsible for building apartment complexes.

2. • Operated heavy machinery
May 1999 – August 2001 Laborer. Wayne Schuberg Construction. Big Rapids, MI
• Remodeling Homes, Landscaping, Log-cutting, and
miscellaneous task.
• Farm Chores
May 1994 – December 1999 Professional Car Detailer. Triangle Auto Sales. Big Rapids, MI
• Responsible for detailing cars and prepping cars for sales
• Dealer-Trades
Computer Skills
• Experience support for Windows 3.11, Windows
95/98/98SE/ME/2000/NT/XP/Vista/Windows 7
• Support for Windows 2000/2003/2008 Server
• Groupwise, ConsoleOne, and iPrint experience
• Linux experience
• Active Directory and eDirectory experience.
• Installation of servers, workstations, and printers on a domain environment
• Experience setting up and troubleshooting switches, access points, routers, and
network devices
• WAN/LAN support
• Excellent with desktop installation, troubleshooting and maintenance
• Vast knowledge of imaging desktop machines for massive distribution
• Provided Helpdesk support
• Smartphone(iPhone/Android/Blackberry) wireless devices deployment,
management, and support
• iPad support
• Built, repaired, and diagnosed hard drives, processors, motherboard, memory and
other computer accessories.
• Experience with installing and debugging hardware, software, and maintenance
on home PC users’ computers.
• Computer repair for Industrial Company name Federal Screw Works contracted
through Tucker Communications.
• Managed inventory control and investigated new product lines for Tucker
Communication for 3 years.
• Maintenance, repair and networking for a Ford Company named Babb Ford Inc
contracted through Bob Horan.
• Maintenance, repair and networking for a company named Northend Rentals.
• Setup and Installed wired and wireless networks for independent companies.

3. • Experience in spyware and virus removal.
• Technical support for Email, Dial-up, DSL, ISDN, and any other troubleshooting
that can be done over the phone.
• Taught computer classes for individuals and trained incoming personnel at Tucker
Communications.
• Effective writing and communication skills.
• On-site service calls.
Voluntary Activities
Head coach for 2 Big Rapids Men’s Softball teams in local community
References
Available upon request.