1. Collaborate Live –
Experience Design Thinking / Empathy on Steroids
WORLD DISRUPT FORUM
Strategy & Innovation
7 & 8 May 2019
2. You can take a healthy well-functioning person, place them into
a dysfunctional system (e.g., a relationship, team, culture) and
over time that dysfunctional system will begin to erode the
healthy elements of that person’s well-functioning self
4. 4
The team research to-date is not so good in
knowing who gets along with others.
When people are placed in a pressure cooker,
they do one of three things:
1. Point fingers at other crew members
2. Collectively point fingers to mission control
3. Point fingers at themselves
Human Experimentation Research Analog (HERA)
at Houston's Johnson Space Center
5. 5
Two key success criteria:
1. Equality on conversational turn-taking
2. High average social sensitivity
6. 6
DON’T WANT
1. Contribute nothing
2. Control everything
3. Claim anything
DO WANT
1. Contribute positively
2. Constructive conflict
3. Celebrate others
Google’s team research validated what we knew anecdotally:
7. 7
The Problem / Opportunity
Can we socially and technically engineer design thinking /
empathy for a team context, which delivers on:
1. Google’s success criteria for perfect teams; and
2. NASA’s research to predict and prevent the contributing
factors that could jeopardise a team’s effectiveness.
The Solution
12. 12
COLLABORATE LIVE
What is required to successfully collaborate and
build a team culture in this new future of disruption?
13. 13
Most problems that we collectively agree on
can be solved. What stops us implementing
the solutions is rarely a technical issue but an
issue of human dynamics. Dynamics, which
exist and are similar at all levels of society,
even when you’re the President of the USA.
President Barack Obama
Obama Foundation Summit, Chicago
November 18–19 2018
