Finland's mental health policy and its implementation: a CSO perspective
Accountability in Public Service
1. ACCOUNTABILITY
IN PUBLIC
SERVICE
INTERNATIONAL PUBLIC SERVICE FORUM
2018
by:
D E P U T I O F B U R E A U C R AT I C R E F O R M ,
A C C O U N TA B I L I T Y, S U P E RV I S I O N
M I N I S T RY O F A D M I N I S T R AT I V E A N D
B U R E A U C R AT I C R E F O M
EXPANDING AND
IMPROVING SERVICE
DELIVERY THROUGH
COLLABORATIVE ACTION
3. THE GOALS
Clean, accountable and excellent
performance of government
Effective and Efficient
Government
Excellent Public Service
PUBLIC TRUST
1
2
3
these three targets in order to
increase public trust in the
government.
4. INTEGRITY ZONE AS ROLE MODEL UNIT
INTEGRITY$ZONE$
Develop! and! implement! a! good!
bureaucra,c! reform! program! so!
that! it! fosters! a! culture! of! an,:
corrup,on! bureaucracy! and! a!
culture! of! bureaucracy! that!
serves!the!public!well!
This!pilot!work!unit!will!be!A!ROLE!MODEL!
for!other!work!units!in!improving!the!quality!of!public!
services!and!an,:corrup,on!culture!
Gov!Ins,tu,on! Development of the
Integrity Zone, carried out
by CREATING A PILOT
AT THE WORK UNIT as a
Free from Corruption area
and Clean and Serving Area
Ministerial of Bureucratic and
Administrative Reform Regulation
Number 52 year 2014 about
Development Integrity Zone
Legal basis
5. IMPROVED AREA
Corruption Perspection Survey
• CHANGE MANAGEMENT
• GOVERNANCE
• HUMAN RESOURCES
MANAGEMENT
• ACCOUNTABILITY
• INTERNAL SUPERVISION
• PUBLIC SERVICE
Public Service Perspection
Survey
There are 127 pilot units /champion
all government agencies
Consists of:
• Police station
• Hospital
• Tax office
• State Treasury Service Office
• Customs Office
• Representative of the Supreme Audit Board
• Population and Civil Registration Office
• Submission Service
• And others
Integrity without knowledge is weak and useless,
and knowledge without integrity is dangerous and
dreadful (Samuel Johnson)
DEVELOPMENT!PILOT!UNIT!
6. KEY SUCCES
4!
COMMITMENT
Commitment of
leaders and all
employees by
involving
subordinates
in the
implementatio
n of
bureaucratic
reform and
transmitting
the same spirit
and vision
1
2
EXCELENT
PUBLIC
SERVICE
Providing Better
Facilities and
the Spirit of
Hospitality
for Public
Satisfaction
3
PUBLIC
ENGAGEMENT
PROGRAM
create programs that
make work
units closer
to the public
so that
people feel
the presence
of the work
unit
4
MONITORING
AND
EVALUATION
carry out ongoing
monitoring
and
evaluation to
ensure that
programs
that are being
run remain on
the track
5
MEDIA
COMMUNICATION
establish
communication
strategies to
ensure that
every activity
carried out has
been published
to the public
10$
7. GOV.$INSTITUTION$ 2012 2013 2014 2015 2016 2017 Total
MINISTRY /
INSTITUTION
0$ 5$ 13$ 8$ 10$ 61$ 97$
PROVINCE$
0$ 0$ 0$ 1$ 1$ 10$ 10$
District$/$City$
0$ 0$ 2$ 1$ 3$ 19$ 19$
Total$
0$ 5$ 15$ 10$ 14$ 82$ 126$
The Result of Integrity Zone!
Bureaucratic Reform
through the Island of
Integrity produces a
Pilot Service Unit
with High Integrity
and Good Service
Quality .
there was an increase in
work units that received
the title CHAMPION
(Clear from corruption
and excellent public
service area)from 2012
to 2017
!
11$
9. Build enthusiasm and togetherness
through the Island of Integrity Song/
Jargon
$
Contest of wits Island of Integrity
The Integrity Zone Socialization by the Chief
of Police through a road show to the Sectors
Police
Island of Integrity PIN
COMMITMENT
1
commitment will
create a culture of
!
11. The Result of Island of Integrity!
EXCELENT
PUBLIC SERVICE
2
Island of Integrity
Banner
Parking area Priority Seat
Retrieve the queue
number
Service Ambassador
Hospitality!