This document discusses accountability in public service. It begins by noting low public trust in bureaucracy due to issues like corruption and ineffective service. It then outlines three goals: clean, accountable and excellent government; effective and efficient government; and excellent public service. These goals aim to increase public trust. It describes the development of "Integrity Zones," where pilot work units serve as role models by improving anti-corruption culture and service quality. Key successes of the zones include leadership commitment, excellent public service, public engagement programs, monitoring and evaluation, and media communication. Data shows an increase in champion units from 2012-2017. The zones have improved various areas of public service.

1. ACCOUNTABILITY
IN PUBLIC
SERVICE
INTERNATIONAL PUBLIC SERVICE FORUM
2018
by:
D E P U T I O F B U R E A U C R AT I C R E F O R M ,
A C C O U N TA B I L I T Y, S U P E RV I S I O N
M I N I S T RY O F A D M I N I S T R AT I V E A N D
B U R E A U C R AT I C R E F O M
EXPANDING AND
IMPROVING SERVICE
DELIVERY THROUGH
COLLABORATIVE ACTION

2. !
!
!
!
Government!Compe,,veness!Index!
Non!OECD!Country!206:2017*!
1.!Singapore!
8.!Malaysia!
20.!Thailand!
31.!Vietnam!
37.!Philippines!
43.$Indonesia$
66.!Cambodia!
INTRODUCTION
PUBLIC! MINDSET! ON! BUREUCRATIC! TEND! TO!
NEGATIVE!AND!CONSIDERED!AS!A!BARRIER!
LOW!PUBLIC!TRUST!
BUREUCRATIC$
CONDITION$
CORRUPTION!
QUALITY!OF!PUBLIC!
SERVICE!
INEFFECTIVE!AND!
INEFICIENT!
UNPROFESIONAL!
Low!Government!Compe,,veness!
Index!compared!to!ASEAN!country!
*Center for Government Competitiveness (CGC)!

3. THE GOALS
Clean, accountable and excellent
performance of government
Effective and Efficient
Government
Excellent Public Service
PUBLIC TRUST
1
2
3
these three targets in order to
increase public trust in the
government.

4. INTEGRITY ZONE AS ROLE MODEL UNIT
INTEGRITY$ZONE$
Develop! and! implement! a! good!
bureaucra,c! reform! program! so!
that! it! fosters! a! culture! of! an,:
corrup,on! bureaucracy! and! a!
culture! of! bureaucracy! that!
serves!the!public!well!
This!pilot!work!unit!will!be!A!ROLE!MODEL!
for!other!work!units!in!improving!the!quality!of!public!
services!and!an,:corrup,on!culture!
Gov!Ins,tu,on! Development of the
Integrity Zone, carried out
by CREATING A PILOT
AT THE WORK UNIT as a
Free from Corruption area
and Clean and Serving Area
Ministerial of Bureucratic and
Administrative Reform Regulation
Number 52 year 2014 about
Development Integrity Zone
Legal basis

5. IMPROVED AREA
Corruption Perspection Survey
• CHANGE MANAGEMENT
• GOVERNANCE
• HUMAN RESOURCES
MANAGEMENT
• ACCOUNTABILITY
• INTERNAL SUPERVISION
• PUBLIC SERVICE
Public Service Perspection
Survey
There are 127 pilot units /champion
all government agencies
Consists of:
• Police station
• Hospital
• Tax office
• State Treasury Service Office
• Customs Office
• Representative of the Supreme Audit Board
• Population and Civil Registration Office
• Submission Service
• And others
Integrity without knowledge is weak and useless,
and knowledge without integrity is dangerous and
dreadful (Samuel Johnson)
DEVELOPMENT!PILOT!UNIT!

6. KEY SUCCES
4!
COMMITMENT
Commitment of
leaders and all
employees by
involving
subordinates
in the
implementatio
n of
bureaucratic
reform and
transmitting
the same spirit
and vision
1
2
EXCELENT
PUBLIC
SERVICE
Providing Better
Facilities and
the Spirit of
Hospitality
for Public
Satisfaction
3
PUBLIC
ENGAGEMENT
PROGRAM
create programs that
make work
units closer
to the public
so that
people feel
the presence
of the work
unit
4
MONITORING
AND
EVALUATION
carry out ongoing
monitoring
and
evaluation to
ensure that
programs
that are being
run remain on
the track
5
MEDIA
COMMUNICATION
establish
communication
strategies to
ensure that
every activity
carried out has
been published
to the public
10$

7. GOV.$INSTITUTION$ 2012 2013 2014 2015 2016 2017 Total
MINISTRY /
INSTITUTION
0$ 5$ 13$ 8$ 10$ 61$ 97$
PROVINCE$
0$ 0$ 0$ 1$ 1$ 10$ 10$
District$/$City$
0$ 0$ 2$ 1$ 3$ 19$ 19$
Total$
0$ 5$ 15$ 10$ 14$ 82$ 126$
The Result of Integrity Zone!
Bureaucratic Reform
through the Island of
Integrity produces a
Pilot Service Unit
with High Integrity
and Good Service
Quality .
there was an increase in
work units that received
the title CHAMPION
(Clear from corruption
and excellent public
service area)from 2012
to 2017
!
11$

8. 12$Proposing
units IN INDONESIA!
CHAMPION
E C D F C AC A D D C A E
D CG C F ED D D E E E DA C E
FC F C E C D EXTREMELY
BURNING.

9. Build enthusiasm and togetherness
through the Island of Integrity Song/
Jargon
$
Contest of wits Island of Integrity
The Integrity Zone Socialization by the Chief
of Police through a road show to the Sectors
Police
Island of Integrity PIN
COMMITMENT
1
commitment will
create a culture of
!

10. $
COMMITMENT
1
commitment will
create a culture of
!
.
commitment$to$
fight$illegal$
levies$
DeclaraPon$to$fight$
illegal$levies$

11. The Result of Island of Integrity!
EXCELENT
PUBLIC SERVICE
2
Island of Integrity
Banner
Parking area Priority Seat
Retrieve the queue
number
Service Ambassador
Hospitality!

12. $
EXCELENT
PUBLIC SERVICE
2
Island of Integrity
Banner
Comfort in the service roomParking area
Comfortable seating

13. EXCELENT
PUBLIC SERVICE
2
Breast feed room
Playing Ground in waiting room
DIFABEL TOILET
Free charging area

14. EXCELENT PUBLIC
SERVICE
2
Free Coffe, tea and
snack services

15. EXCELENT PUBLIC
SERVICE
2
Inovation in
Imigration
PELAYANAN$PENGIRIMAN$PASPOR$GRATIS$DI$
ANTAR$LANGSUNG$KE$RUMAH$PEMOHON$
EUMANIFEST$UNTUK$
PENGAWASAN$
LAYANAN$ONLINE$
FASILITAS$
PENGANTRIAN$
KUSUS$BAGI$
PEMOHON$
BERKEBUTUHA
N$KHUSUS$

16. SENYUM$
POTRET!!
REFORMASI!BIROKRASI!
Hospitality
WAJAH$TANPAT$SENYUM$
WALAUPUN$FASILITASNYA$BAGUS$ DIREFORM!!!IMIGRASI!e:GOV!PASTI$SMILE$
MELAYANI$
DENGAN$SENYUM$

17. Thursday s prays (berdzikir)
3
Disaster Mistigation
PUBLIC ENGAGEMENT PROGRAM

18. Supplying
Clean water
To the
community
4
3
PUBLIC ENGAGEMENT PROGRAM
Help
the Funeral
!

19. Police Farmer Friends
Free Vehicle Pens During Mudik Lebaran
Programs
3
PUBLIC ENGAGEMENT PROGRAM

20. IMIGRASI$GOES$TO$CAMPUS$
IMIGRASI$GOES$TO$MALL$
PUBLIC ENGAGEMENT PROGRAM
3

21. Monitoring and
evaluating
4
MONITORING
AND
EVALUATION

22. Media
Management
MEDIA
COMMUNICATION
5

23. 23!
POLRESTA SIDOARJO Polresta!Sidoarjo!telah!melakukan!berbagai!
inovasi!untuk!meningkatkan!budaya!an,!korupsi!
dan!peningkatan!kualitas!pelayanan!publik!
LAYANAN$PUBLIK$POLRESTA$SIDOARJO$
EUsamsat$
Pembayaran!pajak!kendaraan!secara!online!
DUS3$
Aplikasi!terpadu!PANIC!BUTTON!secara!real,me.!
Smart$DATABASE!
Layanan!kepegawaian!kepolisian!secara!online.!
eUKINERJA$
Aplikasi!capaian!kinerja!anggota!polri.!
Command!Center!Polresta!Sidoarjo!

24. 24!
PENEGAKAN HUKUM YANG TRANSPARAN, AKUNTABEL DAN
BERINTEGRITAS.
MENINGKATKAN EFEKTIFITAS DAN EFSISIENSI PENEGAKAN
HUKUAM
SISTEM!
PENYIDIKAN!
DAN!
PENYELIDIKAN!
SISTEM!
PEMBINAAN!
PEMASYARA:
KATAN!
SISTEM!
PERADILAN!!
SISTEM!
PENUNTUTA
N!!
INTEGRASI$DAN$PERCEPATAN$PENANGANAN$PERKARA
ZONA$INTEGRTAS$APARAT$PENEGAK$HUKUM

25. THANK!YOU!