1. Rick Steelman
1512 Jubilee Trail
Kernersville, N.C.27284
Home phone: (336) 785-3438
Cell phone: (336) 926-3659
Email: rsteel3181@triad.rr.com
Experience:
2012-2015
United Healthcare
Worked with General Electric members to provide a thorough and rewarding experience.
Promoted to Rapid Resolution Expert. Analyzed problems with paid claim. I also resolved the
problems. Added value to members experience by offering services that would be beneficial to
the member.
Experience:
1999-July 15, 2011
American Express- 7701 Airport Center Drive-Greensboro N.C. 27409
High Value Cardmember Customer Service-I worked with high value business and
consumer customers. We went the extra mile to provide them with a rewarding customer
experience.
Port Optimization- I worked from April 2008 to January 2009 to consolidate, streamline
and update our Online Reference Guide.
Job Coach and Team Leader- I coached and led a group of coaches to guide American
Express new hires through the learning process.
Sales- I worked to offer Product Upgrades and value added benefits to our cardmembers.
1984-1999
Packaging Corporation of America- 212 Roelee Road-Trinity N.C. 27370
Cost/Estimator- I computed selling prices for our products. Entered orders, scheduled
orders and interacted with customers about delivery dates, availability, and information
pertinent to their business. I was a part of a team which converted their manual system to
a computerized system.
1981-1984
Alderman Studios-325 Model Farm Road- High Point N.C. 27263
Cost Accountant- I prepared monthly work papers and journal entries. I worked to
maintain, control, and analyze monthly inventories. I assisted in computing standard
costs.
Education:
Guilford College- 5800 West Friendly Ave- Greensboro N.C. 27410

2. B.A.S. in Accounting- Employed full time while I attended college.
Guilford Technical Community College-Taking Accounting And Computer
Courses
Certifications:
Certified in QuickBooks
PTIN
Enrolled Agent Candidate