1. RICHARD TAVARES
1380 Costigan Rd. Unit 86 Milton, Ontario, L9T 8L2, Cell Phone: (416) 319 6444
Email: rick__tavares@hotmail.com
PROFESSIONAL SUMMARY
 Highly motivated, reliable and committed multi-skilled leader with over 8 years’ leadership expertise in
warehousing and retail.
 Proficient in startup and “red” labelled logistics and retail operations.
 Highly successful in building relationships, teams and developing new talent.
 Great team player, self-motivated with excellent verbal and written communication skills.
 Confident in SOPs and QMS standards.
 Safety orientated - achieved no lost time 365-day milestone in 2009.
WORK EXPERIENCE
Sales Manager, Bramalea City Center, Best Buy Canada April 2015 – Jan 2017
 Lead a team of 2 Team Leader, 4 seniors and 50+ team members.
 Executed General Manager (GM) routines and managed store operations in absence of GM.
 Managed successful conversion of Future Shop closures including inventory, customers, and services.
 Promoted 1 Supervisor to Manager role, 2 Team Members to Supervisory Role and 5 Team Members to Senior
Leadership role.
 Interviewed, selected, hired and trained 100+ team members in a 18 month span.
 In 2016 achieved over 90% employee satisfaction in annual eVoice Employee survey.
 Managed successful execution of Boxing Day event netting over $2 million in 2016, record high in Canadian Best
Buy retail history and 1.87 million in 2015 highest in Canada.
 Continually lead District with highest service(s) attach percent for fiscal years 2016.
 Managed the day to day operations in a sales and service driven environment with weekly budgets surpassing
$600,000 excluding Back To School and Make The Holidays quarters.
 Successfully accomplished revenue to budget for fiscal year 2016 at 110% and 102% for 2015.
Executive Team Leader – Logistics, Bramalea City Center, Target Canada Jan 2013 – April 2015
 Trained in USA (Minneapolis), eventually opening stores in Calgary, Winnipeg and British Columbia.
 Recruited teams for West Edmonton, hired and trained store team of 250+ for Bramalea City Center.
 Opened and operated a 2-level store and 3 level backrooms (6 backrooms in total) from ground up with no
vertical transportation for first 5 months.
 Led a team of 2 Executive Team Leaders and 6 Team Leaders by recognizing, coaching, and providing
meaningful feedback through active performance management and leadership development.
 Promoted 1 Team Leader to Executive Team Leader (1st
in the Province of Ontario and 2nd
in all of Canada), and
7 Team Members to Team Leaders,
 Trained 2 Store Team Leaders and 3 Executive Team Leaders in Logistics process.
 Named best Low and Productive backroom consecutively 2 of 3 District visit in a 12-month span.
 Named best Bounce-back Visit store after Quarter 4 in January 2013 and 2014.
 Won Team Culture Award in September 2013.
 Recognized as top performing Executive Team Leader 2 consecutive quarters in 2013.
 Recruited to LEAD Academy program (1 of 4 selected in region).
 Accomplished 5th highest volume in sales in December 2014 in all of Canada with 3.7 million in sales, 11%
comp sales and 15% increase in basket size.
 Logistics team scored the highest Best Team Survey results with 80% in 2013.
 Instocks (Inventory control) continually led District with On-Hand Execution Report of 95% or greater in 2014.
 Transitioned logistics process from an overnight process to early morning (11Pm to 4Am then 6Am) within a
period of 6 months
 Implemented Automated Salesfloor Replenishment rollout in 2014.
 Supported logistics turnaround in Target stores Milton and Brampton Trinity.

2.  Managed successful liquidation exit strategy of Target Canada Bramalea City Center location.
 As Leader on Duty, I assessed store opportunities and goals; assigned workload to team members and followed up
to ensure tasks and goals are complete
 Managed the day to day operations of the Logistics teams including Trailer unload, Push, Backstock, Receiving,
Reverse logistics, On-hand research and accurate Pricing and Signing.
Team Leader - Exel Americas – Saturn February 2010 – January 2013
 Fulfilled Operations Manager role & responsibilities in absence.
 Led a productive team of 30 members in a highly-mechanized environment.
 Strategized Direct and Indirect labour planning for daily/weekly client commitments in a JIT environment.
 Executed labour tracking, timecard management and job transfer coding using Kronos application.
 Performed Team Member 30/60/90 day reviews, year-end reviews, and development plan succession.
 Managed talent such as, performance, behaviour and attendance through meaningful feedback up to and including
corrective action.
 Ensured inventory integrity via Daily Production Entry using SAP.
 Conducted daily Shift Meetings and spoke at General Town Hall Meetings.
 Performed random and spot-check Quality Audits ensuring product reliability.
Team Leader - Exel Americas – Freshlink February 2009 – February 2010
 Led a productive team of 30 members in a labor standard driven environment.
 Organized daily tasks through priority and client commitments in a JIT environment.
 Completed hourly productivity/manpower and scheduled reports.
 Managed talent such as, performance, behaviour and attendance through meaningful feedback up to and including
corrective action.
 Ensured Company Policies, Procedures and Collective Bargaining Agreement were adhered to.
 Conducted shift communication meetings.
 Generate Quarterly Newsletter for publication and distribution to all Team Members.
Administrative Assistant - Exel Americas – Freshlink July 2007 – February 2009
 Maintained (audited, amended and wrote) all Standard Operating Procedures, as SOP Captain.
 Prepared and retained all appropriate shipping and receiving manifests.
 Audited inbound and outbound freight for key contracts/clients.
Lead Hand Shipping & Receiving - Exel Americas – Freshlink March 1997 – July 2007
 General order picking, shipping and receiving duties.
EDUCATION AND SPECIAL TRAINING:
National Institute of Broadcasting 2001-2003 (Completed)
 Certificate of Achievement for Radio-TV Broadcasting Recipient
First Aid Certified
Food Safety Certified
WHIMIS trained