For you to select the right candidate

1. TANIYA YESHIKA HASEEM
Mobile No +971521690010/+971528878364
E mail ID taniyayeshi@gmail.com
LinkedIn https://www.linkedin.com/in/taniyayeshi
Executive Profile
Vision “To explore new career sectors and different career levels with confident’’
I am a competent, loyal and hard workingperson with the ability to achievegoals when working independently
or as part of a team. I possess 4+ years of work experience in the banking sector with an extensive background
in Banking Operations and Back office, Customer Relationship Management, Front line, Sales and
Accounting as a Banking Assistant. And 1+ years of work experience in the Insurance sector handling prestige
corporate customers as a Customer Relations Officer cum Insurance Assistant. I am seeking employment in a
demanding and challenging business environment that will make best use of my skills , experiences and allow
me to develop them further.
Strengths
 High standard with positive thinking and ‘’can do’’ attitude
 Desire to accept challenges, face them well and accomplish
 Great Management skills, Ability to work quickly and accurately, meeting deadlines, prioritizing work,
problem solving skills while working under pressure
 Leadership skills and supervising skills, personally or as a team
 Excellent ability in Satisfying customers with the service offering and creating a own customer base
which will benefit the company
 Hard working and dedicated personality
 Dynamic interpersonal skills – friendly, courteous and helpful by nature
 Team spirit-a good team player
 Fast adoption to the working environment and enjoy the work I do
Academic Credentials
 Advanced Diploma In Business and Management – National Institute of Business & Management
(NIBM) 2013
 Advanced Certificate In Business and Management – National Institute of Business & Management
(NIBM) 2011
 Diploma In English – Aquinas College of Higher Studies 2008
 Certificate In Banking and Finance – Institute of Bankers of Sri Lanka (IBSL) 2015
 General Certificate of competency exam for insurance agents – The Sri Lanka Insurance Institute
2011
 Certificate in Computer Studies – National Instituteof Business & Management 2008
 Graded Examinations – British Council Sri Lanka (Passed English language courses at the levels of
Upper Intermediate 1,2 and 3 with one A pass and two B passes) 2008
 Passed General Certificate of Education (Advanced Level) Examination, Sri Lanka. 2007
 Passed General Certificate of Education (Ordinary Level) Examination, Sri Lanka. 2004

2. Career Progression and Proven Job Role
BUDGET REANT A CAR, UAE (LIBERTY INVESTMENT)
Budget Car & Van Rental, UAE, is a franchiseof Budget Rent A Car International,which has over 3,400 offices
worldwide and is represented in 128 countries.Budget Car & Van Rental, UAE, is owned by the highly
respected UAE-based Liberty Investment Company (LIC), which is the holdingcompany for a diversified group
with extensive interests in the Automobile Trade and related businesses,Travel & Tourism, Transportation,
Logistics,Real Estate & its services and Management & Consultancy.
RENTAL AGENT CUM CUSTOMER SERVICE OFFICER MARCH 2017 TO PRESENT
 Provideworld classcustomer serviceby managing the rentals and returns process,in compliance with
Companies policies and procedures. Personally greets customers using a pleasant greeting, assist in
answeringquestions in a friendly manner. Resolve customer issues and concerns professionally using
effective customer service techniques.
 Effectively communicate and offer ancillary products and services to enhance customer’s travel
experience
 Emphasis on selling and revenue maximization on core products such as, but limited to, options to
waive customer's responsibility of damage, fuel options and vehicle up selling.
 Answer telephone calls in a timely manner in accordance with best practices and policy standards
 Qualify and process customer rentals with accuracy and attention to detail
 Accurately record the customer's information to complete the rental record and maintain all
paperwork associated with the rental agreement.
 Explaining rental procedures, up selling Ancillaries, opening rental contracts, ensuring all s afety
procedures before renting out vehicles, collecting & managing cash and credit sales.
 Generated high revenue of a complete year within five months by making professional ties with
hotels, Banks & schools
 Working in a diverse culture and able to build a good relationship not only within the team, but also
with international customers, and gained their confidence to choose Budget for their next trip.
CRYSTAL GALLERY LLC
Crystal Gallery is UAE’s first and leading ISO certified crystal manufacturing company and retailer that
manufacture awards, souvenirs and trophies , gifts for corporate, specially customizing the designs,
momentous for sports & relevant events. Crystal Gallery is a member of the Dubai Quality Group and the
Dubai Service Excellence Scheme.
CUSTOMER SERVICE CUM RETAIL/CORPORATE SALES EXECUTIVE JUNE 2016 TO JANUARY
 Introducing New Clients to CG and providing them with Retail & Corporate Solutions
 Providing product and customer feedback to improve sales
 Effective and impressive product presentation to offices, sales proposal to companies and clients,
series of follow-ups on customers’ proposed orders, and other related effective communications.
 Day to day coordination with Head office and factory on clients’ order for approval and delivery, new
product arrival delivery, material request, accounts turnover, service request, and other urgent tasks .
 Graphics layout and production of 2D and 3D laser engraving inside crystals (GIMP & CAD) and
Designing new products with customization.
 Maintaining high quality service standards set by CG & Introducing new products to the potential
customers in the market and ensure it is delivered.
 Special events merchandising (ordering, shipping, displaying) with support of Marketing & Sales .
 Cold calling and bring in new sales Opportunities and Developing, Conducting Client Presentations
and Proposals.
 Reach sales targets with in the given deadline.
 Maintaining the company Brand image by offering outstanding service quality to the customer.

3. NATIONAL SAVINGS BANK
National Savings bank is a Government owned Bank which is the 3rd Largest Government Bank in Sri Lanka.
NSB takes pride in being the only local bank to win the coveted ‘AAA (lka) ‘National Long-term rating for the
12th consecutive year. It is the only bank whose deposits are fully guaranteed by the Government of Sri Lanka
(Please Visit www.nsb.lk for more information)
BANKING ASSISTANT NOVEMBER 2011 TO JANUARY 2016
 All cash related functions (Excellent Teller skills under pressure and cash management skills) Cheque
collections, handling of daily bank statements and cheque clearing
 All the back office functions inclusive of handling Month end accounting process and Year end
Accounting process. Opening all types of accounts and maintain records in appropriate manner for
future reference
 Managingcustomer centric operations( Front Line)forwarding customer instructions to the concerned
departments and ensuring customer satisfaction by achieving delivery and service quality.
 All functions relatingto credit and other work involved directly and indirectly in theordinary courseof
business of banking and related areas.
 All the other relevant work assigned whether front line and back office banking operations, or office
related or field, which comes under the direct and indirect preview of the business activities of the
bank , determined by the bank from time to time.
 Liaising with other units of the bank and providing information where necessary to head office, in
accordance with circular instructions
 Handling all the work related to ATM operations, such as Uploading ATM card applications in to the
system, Issuing ATM cards to the customers, Loading cash to the ATM machine in the branch,
Balancing accounts related to ATM transactions and Coordinating with the Head Office when needed.
 All the functions related to Pawning (Handling customers and maintaining records that needed for
auctions and other works)
 Handling personal loan and housing loan customers. Do all the data entries to the system and do the
fillingand coordinatingwith customers, legal officer,head officeand all therelevant parties till do the
disbursement. Assisting credit officer to do recoveries.
 Selling products of the bank and other financial services to customers in order to increase the
customer base of the branch and conducting promotion campaigns for target customers.
JANASHAKTHI INSURANCE PLC
Janashakthi Insurance is one of Sri Lanka’s largest insurance companies, with over two decades of experience
in providingsolutionsto individualsand businesses.The company is headquartered in Colombo and covers the
island with 112 branch offices.Millionsof Sri Lankans havechosen Janashakthi as their insurer simply because
they trust our track record of claim settlements, solid financial policies coupled with around the clock
customer care and some of the best financial solutionsin theindustry (Pleas evisitwww.janashakhi.lk for more
information)
CUSTOMER RELATION OFFICER /INSURANCE ASSISTANT JUNE 2010 TO SEPTEMBER 2011
 Handling and coordinating all the corporate Division individual customers and companies at Motor
claiming department
 Corporate Sales (Insurance products and solutions)
 Analysis of claim intimation done at on site, Take decisions on processing the claim, do
documentation works and filling.
 Prepare the payments related to the Motor Claims and do the relevant processing and handle the file
till customer received the claim Cheque.
 Passing all the data entries to the system and maintain a customer based details and other records
that will be needed to the top management on decision making.
 Operate office equipment such as fax machines, copiers, and phone systems
 Performing as a Team Leader in the claim processing team.

4. Professional Development programmes
 Service ExcellenceProgram conducted by Mr.Dhammika Kalapuge(2015)
 Practical Trainingas a Computer Operator at Sri Lanka Telecom Limited (2010)
Achievements
 Set up and upheld excellent relations with clients, colleagues, staff and top management.
 AssistBranch Manager with makingthe Annual Budget and Business plan to achievebranch goals and
Annual Business targets
 Making year end Final Accounts
 Trained new employees front line and tellers
 Being the speaker when branch holding special occasions and promotional campaigns
 Appointed as a Senior Prefect in the school
 Was a member of school athletic team and appointed as the Sports captain in Inter house sports
meets.
 Took part and won athletic events in school sports meets, Zonal sports meets and Divis ional sports
meets
IT Skills
Well versed with MS Office (Word, Excel & Power Point), Internet, E-mail applicationsand Networking
Personal Details
Nationality : Sri Lankan
Visa Status : Employment Visa
Languages : English,Hindi,Sinhala
Date of Birth : 01st June 1988
Marital Status : Married
References
References can be provided upon request