Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Call  Center  Services On-shore Management Off-shore Pricing Rated #1 Global BPO Vendor by our Clients
Objective <ul><li>The objective of this document is to present facts about the business sense of outsourcing strategic cal...
Why InSO? - InSO Meets and Exceeds your expectations <ul><li>We guarantee… You WILL reduce your operational costs AND get ...
Why InSO? - InSO Meets and Exceeds your expectations <ul><li>US based Company – Head office in Los Angeles County & Contac...
About InSO <ul><li>Our Mission:  To be a global leader providing Call Center </li></ul><ul><li>solutions that facilitate o...
Achievements – Outbound Telemarketing <ul><li>Company – 1: </li></ul><ul><li># of Agents: 11 </li></ul><ul><li>Monthly Inb...
Achievements – Outbound Telemarketing <ul><li>Company – 3: </li></ul><ul><li># of Agents: 10 </li></ul><ul><li>Monthly Inb...
Achievements – Outbound Telemarketing <ul><li>Company – 5: </li></ul><ul><li># of Agents: 12 </li></ul><ul><li>Monthly Out...
Achievements – Customer Service Campaigns <ul><li>HG Campaign #1: </li></ul><ul><ul><li>Improved customer retention by  25...
Cost Comparison Analysis InSO - Proprietary *  All rates listed above are for customer service campaigns. Parameters InSO ...
What you get at InSO <ul><li>Cost competitive and cost effective </li></ul><ul><li>Fully trained,  dedicated quality profe...
Responsibilities <ul><li>Client Responsibilities: </li></ul><ul><ul><li>Provide information about products & services, hou...
Next Steps… <ul><li>Schedule web/chat/phone meeting with InSO analyst </li></ul><ul><li>Identify business requirements  </...
Conclusion <ul><li>Thank you for taking the time to go over our proposed ideas for your call center requirements. We look ...
Upcoming SlideShare
Loading in …5
×

BPO Services | Inbound Call Center | Telemarketing Outbound Call Center Outsourcing | Order Taking Service | BPO Company in India

11,586 views

Published on

International Services Outsourcing offers BPO Services, Telemarketing Services, Inbound Call Center Services, and Offshore BPO Outsourcing.

Published in: Business
  • Hi, Inbound Project Process: What is the Process? It is a voice chat service across key Telecom Operators, where agents are hired for chit chatting on inbound calls – in this case, only female candidates are required. The candidates are required to maximize talking hours without indulging in any vulgar talks. The day is counted from 00.00 to 24:00 am . The more an agent talks the more payment she (and the call centre) would receive as per the payout slab mentioned below. Details of the Process: Activity These girls have to only talk on the mobile phone through a Chat ID, without revealing their personal details (name, mobile no., location). They are free to operate from their homes. Shift Timings: 24* 7 Payment: on commission basis Payout Slab: Hours counted on basis of Talking time  6 am – 9 pm: Day time payout of INR 30/ hr  9 pm – 6 am: Night time payout of INR 40/ hr Payment and Reporting: 1. The payment will be based on the daily MIS calculations from the beginning of the month i.e. 1st of every month till the end of the month i.e. 30th/31st. The payment will be made through cheque – Details would be shared later. 2. The Agent MIS report will be shared with call centre on a daily basis. Total Requirements: Circles for Activity: Across India - Need 20 seats for every circle - No Upfront - No registration Charges - Only INR 25,000 security for Chat ID, which will be refundable after completion of agreement. This needs to be done to ensure there are no fraud activities involved. - Payment would be made only through cheque. Approx. Earning: Total - 20 Agents If An Agents talks for 10 hrs in day 10 Hrs * 30 Days * 30 Rs = 9,000 Rs/ Monthly For 20 Agents: 20 Agents * 9,000 RS = 1,80,000 (Average Monthly Billing ) Can Increase Agents on Performance Basis. Contact Details: Ritesh Dalmia Dalmia IT Solutions Pvt. Ltd. Registered Office: 41, First Floor, Kamdhenu Shopping Centre, Shastri Nagar, Jaipur – 302016 Ph: 0141 - 4064800 Mobile/ Whatsapp: +91 – 9314265178,9024240000 Skype ID: dalmiait Email ID: bpoproject@dalmiainfo.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

BPO Services | Inbound Call Center | Telemarketing Outbound Call Center Outsourcing | Order Taking Service | BPO Company in India

  1. 1. Call Center Services On-shore Management Off-shore Pricing Rated #1 Global BPO Vendor by our Clients
  2. 2. Objective <ul><li>The objective of this document is to present facts about the business sense of outsourcing strategic call center services, so that the your company can make an informed decision </li></ul><ul><li>This presentation outlines the advantages and ways of outsourcing your inbound, outbound and/or customer service needs to InSO </li></ul><ul><li>The information provided in this document is based on real facts </li></ul>InSO - Proprietary
  3. 3. Why InSO? - InSO Meets and Exceeds your expectations <ul><li>We guarantee… You WILL reduce your operational costs AND get top notch Quality </li></ul><ul><li>10+ years of exclusive experience in the Call Center industry </li></ul><ul><li>5+ years of consulting to US Call Centers on outsourcing </li></ul><ul><li>Proven Track Record – Over 200 successful inbound, outbound and Customer Service campaigns </li></ul><ul><li>Experience handling radio, TV, mailer, print and outbound telemarketing campaigns </li></ul>InSO - Proprietary
  4. 4. Why InSO? - InSO Meets and Exceeds your expectations <ul><li>US based Company – Head office in Los Angeles County & Contact Center in India – No risk of dealing with remote companies </li></ul><ul><li>Team of committed and experienced professionals in the Call Center industry </li></ul><ul><li>Strict adherence to FTC/FCC Regulations </li></ul><ul><li>Comprehensive and on-going training by US trainers - International Culture, Accent, Industry and Product Specific Training, Phone Etiquette </li></ul><ul><li>Our ability to scale quickly, while maintaining high quality </li></ul>InSO - Proprietary
  5. 5. About InSO <ul><li>Our Mission: To be a global leader providing Call Center </li></ul><ul><li>solutions that facilitate our clients in accomplishing their </li></ul><ul><li>objectives. We aim to be the most sought-after organization </li></ul><ul><li>for our clients, associates, partners and investors while </li></ul><ul><li>fulfilling our social responsibilities. </li></ul><ul><ul><li>Started by marketing professionals with more than 10 years of experience in call center outsourcing </li></ul></ul><ul><ul><li>Over 60 call center professionals focusing exclusively on inbound & outbound campaigns. </li></ul></ul><ul><ul><li>Capacity: up to 120 seats at a time </li></ul></ul><ul><ul><li>Continuous emphasis on profit, quality, integrity, confidentiality, and long lasting relationships </li></ul></ul>InSO - Proprietary
  6. 6. Achievements – Outbound Telemarketing <ul><li>Company – 1: </li></ul><ul><li># of Agents: 11 </li></ul><ul><li>Monthly Inbound Sales Rev.: $37,950 </li></ul><ul><li>Monthly Outbound Sales Revenue: $59,325 </li></ul><ul><li>Services Provided: Order Taking, Customer Service & Telemarketing </li></ul><ul><li>Service Method: Phone, E-mail </li></ul><ul><li>Company – 2: </li></ul><ul><li># of Agents: 9 </li></ul><ul><li>Monthly Inbound Sales Rev.: $26,105 </li></ul><ul><li>Monthly Outbound Sales Revenue: $36,781 </li></ul><ul><li>Services Provided: Order Taking, & Outbound Telemarketing </li></ul><ul><li>Service Method: Phone </li></ul>InSO - Proprietary
  7. 7. Achievements – Outbound Telemarketing <ul><li>Company – 3: </li></ul><ul><li># of Agents: 10 </li></ul><ul><li>Monthly Inbound Sales Rev.: $17,100 </li></ul><ul><li>Monthly Outbound Sales Revenue: $48,950 </li></ul><ul><li>Services Provided: Order Taking, Customer Service & Telemarketing </li></ul><ul><li>Service Method: Phone, E-mail, Chat </li></ul><ul><li>Company – 4: </li></ul><ul><li># of Agents: 6 </li></ul><ul><li>Monthly Outbound Sales Revenue: $33,605 </li></ul><ul><li>Services Provided: Outbound Telemarketing </li></ul><ul><li>Service Method: Phone </li></ul>InSO - Proprietary
  8. 8. Achievements – Outbound Telemarketing <ul><li>Company – 5: </li></ul><ul><li># of Agents: 12 </li></ul><ul><li>Monthly Outbound Sales Revenue: $63,000 </li></ul><ul><li>Services Provided: Outbound Telemarketing </li></ul><ul><li>Service Method: Phone </li></ul><ul><li>Company – 6: </li></ul><ul><li># of Agents: 3 </li></ul><ul><li>Monthly Inbound Sales Rev.: $8,900 </li></ul><ul><li>Outbound Sales Revenue: $6,000 </li></ul><ul><li>Services Provided: Order Taking, Customer Service & Telemarketing </li></ul><ul><li>Service Method: Phone, Chat, Email </li></ul>InSO - Proprietary
  9. 9. Achievements – Customer Service Campaigns <ul><li>HG Campaign #1: </li></ul><ul><ul><li>Improved customer retention by 25% </li></ul></ul><ul><ul><li>Expanded from 3 agents to 10 agents within 3 months </li></ul></ul><ul><ul><li>Generated $12,000 /Month revenue on an avg. by cross-selling </li></ul></ul><ul><ul><li>Generated $24,000 /Month on customer credit card declines </li></ul></ul><ul><ul><li>Improved quality control by monitoring inbound/outbound agents </li></ul></ul><ul><li>WRL Campaign #2 </li></ul><ul><ul><li>Improved customer retention by 33% </li></ul></ul><ul><ul><li>Expanded from 4 agents to 14 agents within 6 months </li></ul></ul><ul><ul><li>Generated $9,000 every month by cross-selling </li></ul></ul><ul><ul><li>Generated $32,000 /Month on customer credit card declines </li></ul></ul><ul><ul><li>Improved quality control by monitoring inbound/outbound agents </li></ul></ul><ul><ul><li>** Please contact us to get more information on our past achievements. </li></ul></ul>InSO - Proprietary
  10. 10. Cost Comparison Analysis InSO - Proprietary * All rates listed above are for customer service campaigns. Parameters InSO Other Call Center Call Center In-house # of Agents 10 10 10 Agents Cost (160 Hrs/Month/Agent) Performance Based Payout No-Risk $30,400 $25,400 Office/Telecom/IT Expenses $0 $0 $9,000 Management Expenses $0 $0 $5,000 Total Cost To Be Determined $30,400 $39,400
  11. 11. What you get at InSO <ul><li>Cost competitive and cost effective </li></ul><ul><li>Fully trained, dedicated quality professionals who meet FTC standards dedicated for your campaigns </li></ul><ul><li>A Dedicated Project Manager who will work closely with you on all aspects of your campaigns </li></ul><ul><li>Full time, Dedicated & Quality Manager for every shift </li></ul><ul><li>Call Handling Capacity to meet almost any need </li></ul><ul><li>World-wide Direct Communications </li></ul><ul><li>Reliable Links with > 99% uptime maintained currently </li></ul><ul><li>Exclusive focus on US clients </li></ul><ul><li>Quality Assurance Monitoring with specially assigned personnel and call recording facility </li></ul><ul><li>Professional, on-time and accurate reports </li></ul><ul><ul><li>Reports Include: Talk Time Report, Call Disposition Report & Call Detailed Report. </li></ul></ul><ul><ul><li>(Custom reporting is also available) </li></ul></ul><ul><li>Guaranteed lower call abandoned rate & lower average talk time </li></ul><ul><li>** All equipment is Enterprise Class with inbuilt redundancy for core modules, interfaces and power supplies. All traffic is prioritized to handle reduced capacity during failure. </li></ul>InSO - Proprietary
  12. 12. Responsibilities <ul><li>Client Responsibilities: </li></ul><ul><ul><li>Provide information about products & services, hours of operation, business rules, campaign & skill-set requirements, necessary training & campaign documents </li></ul></ul><ul><ul><li>Agree on terms & conditions and sign the contract </li></ul></ul><ul><ul><li>Provide information on campaign start date </li></ul></ul><ul><ul><li>Provide script if available </li></ul></ul><ul><ul><li>Provide training to InSO project manager & perform other necessary steps required to start the campaign </li></ul></ul><ul><ul><li>Provide on-going training, support and feedback to InSO </li></ul></ul><ul><li>Our Responsibilities: </li></ul><ul><ul><li>Gather information about the campaign from Client </li></ul></ul><ul><ul><li>Agree on terms & conditions and sign the contract </li></ul></ul><ul><ul><li>Gather reporting requirements from Client </li></ul></ul><ul><ul><li>Prepare campaign script if required </li></ul></ul><ul><ul><li>Get client sign-off on the prepared documents </li></ul></ul><ul><ul><li>Provide documents to trainer for training staff members </li></ul></ul><ul><ul><li>Configure work stations & reporting system for the campaign </li></ul></ul><ul><ul><li>Test trained staff & system to ensure proper service </li></ul></ul><ul><ul><li>Go-Live </li></ul></ul><ul><ul><li>Provide daily reports to the Client </li></ul></ul><ul><ul><li>Provide live call wave files to the Client if necessary </li></ul></ul>InSO - Proprietary
  13. 13. Next Steps… <ul><li>Schedule web/chat/phone meeting with InSO analyst </li></ul><ul><li>Identify business requirements </li></ul><ul><li>Identify and create detailed campaign requirements </li></ul><ul><li>Agree on proposal and contract </li></ul><ul><li>Agree on timeline </li></ul><ul><li>Start execution </li></ul>InSO - Proprietary
  14. 14. Conclusion <ul><li>Thank you for taking the time to go over our proposed ideas for your call center requirements. We look forward to putting our best resources to work for you. </li></ul><ul><li>We believe that you will find this document addresses all your questions and provides you with enough information to make a decision. If, on the other hand, you require additional information, please feel free to contact us. </li></ul><ul><li>Contact Information: </li></ul><ul><li>Suresh Dakshina </li></ul><ul><li>Senior Marketing Manager </li></ul><ul><li>International Services Outsourcing </li></ul><ul><li>E-mail: suresh@inso.us </li></ul><ul><li>Phone: (626) 531 - 6080 </li></ul>InSO - Proprietary

×