1. RESUME
Ricardo Luis Gongora Hernandez
Vista al Bosque #708 * Reynosa, Tamps. 88710
(899)204-6489 * rlgongorah@yahoo.com.mx
Married, 2 children
OBJECTIVE
Participate in achievingthe objectives of myemployer byputting myskillsandknowledge inthe customer service, planning and
production control areas to test, proven with more than 15 years of successful work.
PROFILE
I constantlyseekimprovement and I’m interested in details. I’m usuallyquiet, discreet and cautious andwhile I am inclined to
detail, I also need to perform variedcharacter tasks for maximum efficiency. I’msystematic, methodical, disciplined, direct, and
honest. In myapproachto work, I tend to closelyfollow policies, guidelines andrules without forgetting the human essence.
SKILLS AND ABILITIES
More than 15 years of experience inSCM(Production Control, planning, Customer Service, warehouse management, logistics),
experience in dealing withquality issues as corrective actions, 8 D's, customers complaints, ISO and QS environments
knowledge, negotiation ability and problems resolution, English 100 %, written and spoken
Knowledge of MS OFFICE, AS400, QAD MFG Y PRO
EDUCATION
Bachelor of Science in Industrial Engineering from the Universityof Texasat El Paso, Courses and Seminars: APICS ("Master
planning of resources” module approved), customer service, Supervisor skills development, problem analysis and decision -
making, JIT, MRP , ISO 9000 among other
E X P E R I E N C E
Date Company Position
April 2013 to date MAVERICK ELECTRONICS Master Scheduler
Manufacturer ofHarnesses
April 2008 to April 2013 EATON POWER Sr. Planner and Customer Service
Manufacturer ofhydraulic pumps
July 2006 to April 2008 PENTAIR WATER Sr. Production Planner
Manufacturer ofplasticaccessories(injection molding)andhydraulic pumps
Dec. 2004 to March 2006 PANASONICElectronicDevices Production Control Senior Supervisor
Manufacturer ofSwitches for theautomotiveindustry
January 1999 to Dec. 2004 PACE Industriesde Chihuahua Customer Service Sr.
Manufacturer ofAluminum Castings
April 1995 to Dec. 1998 LIGHTOLIER de Mexico Scheduler and Customer Service Rep.
Manufacturer oflandscapeand interior lighting
May 1981 to April 1995 GRABART S.A. de C.V. New prod. development/CSR/Sales Coord.
Manufacturer ofRecognitionplaques, Interior Signs

2. A C H I E V E M E N T S
MAVERICK Balanceproduction planningactivities to better distribute work load and improve their efficiency and
results. Work with the Customer Service area to define activities, responsibilities, expectations and reinforce the
existingcommunication channels to improve information flowand as a result metrics. OTD has been improved in a
consistent manner to the 98 – 100% levels.
EATON POWER I proposed solutions and strategies that helped performance and results improvement
(information management, distribution of responsibilities,Customer Focus) in the Customer Service/planning area
and, hence, of the company in general. I was able to improve Customer-EATON relationships up to 100%
(Customer’s data) based on my communication,hands on approach when dealingwith customer servicesituations.
I have proven success situations. Created and implemented a production plan based on priorities for my areas of
influence that helped to improve key metric (OTD) up to 87% (Plant’s goal at the time was 90% OTD)
PENTAIR WATER Thanks to the strategies of demand analysis, direct contact and negotiations wi th customers, I
was ableto reduce PastDue from $300,000 dlls to $10,000 over a period of 30 days . Developed a production plan,
as well as work order control. Leaded the cardboard reduction project and crated a visual Kanban area for
cardboard boxes, dramatically improving space available by 30% and reducing inventory value.
PANASONICElectronicDevices Responsiblefor five strategic operations: Production Control, raw material and
finished product warehouse, shipping and MRO. I established a weekly meeting, including all areas of influence
involved in order to improve communication and team work. During the meeting we discussed interdepartmental
issues and conflicts, proposed solutions and implementation of such solutions, as a result we had a tighter team
based on communication and respect. We were able to keep an average of 5 day “clear to build” at the warehouse
based on the production plan and were able to meet the OTD management goal of 100% and achievement of
business plan, cycle count precision, 5’s and overtime levels.
PACE Industries de Chihuahua I established the internal procedures, organization and coordination of
Customer Service activities such as phone etiquette, management of customer orders, follow up of production
plan, monthly update of demand levels, weekly update of shipment plan and transportation logistics. Main
achievement was to maintain our OTD at 100% and Customer satisfaction level at 95%.
LIGHTOLIER de MexicoImproving Internal Customer- Plantcommunication and satisfaction levels by effectively
providingstatus and updates of production and shipment plan,communicate production priorities of and maintain
on-time delivery levels above 97%.
GRABART S.A. de C.V. Lead the planning, organization, and coordination of sales, customer orders, production
processes,productdesign as well as marketing campaigns, public relations and customer care, making out of this
company the most recognized and valued in Chihuahua State as well as with key customers in Mexico City for
quality of products, OTD and prestige.