1. Tony Overton
201 High Street Fort Recovery,OH 45846
419-819-7845 toverton8993@gmail.com
SUMMARY
Dynamic Customer ServiceProfessional with more than 18 years in the sales, customer service
and marketing industries. Qualified forchallenges requiring expertise in key account
management, relationship building, customer retention, service quality, and field service
operations. Motivated leader and team player witha trackrecord of consistently exceeding
expectations, delivering exceptional quality assurance. Computer literate with MS Office,Word,
Excel,and QuickBooks.
EXXPERIENCE
DIRECTOROFSALES POULTRYDIVISION| A1AG SERVICESFORT RECOVERY,OH
DECEMBER2014-CURRENT Responsible for keeping current with market trends to stay ahead of
the competition. Implement sales and marketing strategies relevant to company goals. Oversee
entire project fromquote to finished product. Provide technicalservice when needed.
PRODUCT DEVELOPMENT ASSISTANTMANAGER |FCC INDIANA PORTLAND,IN
JULY 2012-NOV 2014 Perform activities to review new product and process failures, coordinate
solutions with engineering and production personnel, and establish methods to improve and
maintain product quality and specifications. Much of this role involves maintaining quality system
requirements under minimal supervision. Thisposition requires APQP activities,developingPFMEAs,
Control Plans, and 8D Corrective Actions in accordancewith customer and TS-16949 requirements.
Responsible for providing statistical information for quality improvement by identifying
measurement/testing methods and samples. Analyze data by process capability analysis tests and
SPC. Maintain technical knowledge by reviewing professional publications, online references, etc.
Contribute toteam effortby accomplishing related results as needed. Also, maintain comprehensive
understanding of supplier’s PPAP status and gathering necessary information to complete this
process.
SALES/ CUSTOMERSERVICETEAMLEADER |MOSERENGINEERINGPORTLAND,IN
FEB1999-JULY2012 Responsible forhandling all incoming callsforinitial sales, customer service,
troubleshooting and quality concerns. Duties involved handling the customer from “start-to-
finish”. Helped promote current and future Marketing strategies via monthly meetings as well as
QA concerns. My position at Moser Engineering was “hands on” throughout the manufacturing and
sales process. Personally handled the largest account (Summit Racing Equipment) which was a 2
million dollar account. Communication amongst associates and management was a daily
occurrencethroughout the order process.

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WORKSHOPS
Pitfallsof Gage R & R, Control Plan Development, ISO/ TS-16949 internal auditing, Advanced
PFMEADevelopment, Layered Process Auditing, 8 Stages of Incoming Material Control
EDUCATION
Jay County High School 1989 Portland, IN
Stetson University 1993 – Basketball Scholarship (B.A. Sociology) Deland, FL
NOTABLE POINTS OF INTEREST
Youth ActivitiesDirector/Pastor – Church of the Brethren (2005 – 2008)
Boys Basketball Coach – Fort Recovery HS (2009 – Current)