1. RAMON A. ZAMORA, JR.
P R O J E C T M A N A G E R / C O N T R A C T M A N A G E M E N T
Project Management | Account Management | Relationship Management | Vendor Management
Team Leadership | Problem Solving| Service Excellence | Process Improvement
Managing delivery of project execution…minimizing customer stress…maximizing company return.
S U M M A R Y O F Q U A L I F I C A T I O N S
Well-regarded account/project manager with stellar record in planning and delivering large-scale service solutions
for well-known clients across a broad range of industries. Respected manager with strong communication skills who
is highly effective in directing activities to meet customer needs. Resourceful, take charge leader valued for sound
judgment and strong on-the-spot decision-making skills. A creative thinker who enjoys finding ways to improve the
status quo. Dedicated professional who is committed to providing the highest levels of service excellence.
E X P E R I E N C E
SIEMENS INDUSTRY INC. 2006 to 2016
Service Account Engineer (2012 to 2016)
Senior Service Coordinator (2006 to 2012)
Managed delivery of contract support services for prominent customers in Siemen’s Security Division, overseeing
$1.2 million portfolio (42 service contracts) while executing $300,000+ in installation projects. Previously led 5-
member field staff in responding to customer service requests.
A c c o u n t / P r o j e c t M a n a g e m e n t E x p e r t i s e
 Collaborated with sales team to gain and maintain contracts with key clients that included NY/NJ Port
Authority, Carnegie Hall, Lehman College, and several Hospitals in New York. Planned and delivered solutions
for access control, CCTV, mass notification systems, intercoms, and turnstiles/gates and application SSA’s.
 Executed over 200 projects from start to finish including, client meetings, site walk-through, pre-bid reviews,
forecasting, acquiring subcontractors, order and delivery of material and licenses, schedule and coordinate
technicians, reviewing change orders with customers & sales team, mark up as-built or created sketches to plan a
job, coordinate site work with the customer and their effected departments.
 Created and implemented preventative maintenance service schedules that met contractual obligations and
delivered value-added services within established budgets to maximize profitability. Coordinated activities of
technicians and subcontractors, providing on-the-spot resolution of issues as needed to ensure efficient delivery
of high-quality services.
 Managed heavy caseload with strategic account approach. Prioritized accounts by value of contract, focusing
bulk of effort on high-return accounts to maximize return on time investment.
 Completed complex $75,000 installation for Jacobi Medical Center that required migration of 96 analog
cameras from local DVRs to Milestone Camera System – on time and under budget. Effectively coordinated
project, working across departments to deliver results – without change orders - to delight of client.
S e r v i c e D e l i v e r y E x c e l l e n c e
 Earned customer appreciation with prompt response to emergency issues. For example, addressed protection
system issue that required hospital police presence (at overtime rates), providing speedy repair that re-established
proper system functionality – ensuring security of patients without added labor costs.
 Evaluating failed emergency call boxes for Lehman College, took surgical approach, diagnosing and isolating
issues/needs for each individual call box. Saved client significant outlay while building client’s comfort level
with system, providing longer-term client satisfaction.
Hampton, NJ  (908) 537-6872 Home  (908) 468-0733 Cell  rayzamora21@aim.com

2. RAMON A. ZAMORA, JR. PAGE 2
 Earned reputation as Mr. Fixit, proactively resolving issues and problems. For example, researched and identified
vendor who could provide same-day availability of needed parts to expedite service.
 Gained frequent praise from customer for going “above and beyond” to deliver results, earning internal
accolades and awards in recognition of service excellence. Also earned appreciation from customers for keeping
them informed of status of service requests.
FUJI PHOTO FILM USA 1983 to 2006
Dispatcher (2001 to 2006)
Warehouse Operations Supervisor (1987 to 2001)
As dispatcher, oversaw scheduling of pool of 60 field technicians while coordinating response to service requests in
busy central dispatch center. Prioritized incoming requests and assigned technicians to meet customer service needs.
Provided back-up support to other dispatchers as needed.
L e a d e r s h i p E x c e l l e n c e
 Joining new centralized group charged with responsibility for coordinating response to service requests, played
key role in creation of department and development of departmental procedures. Created effective tracking tools
to monitor and report on status of service requests.
 Took lead in wake of supervisor’s firing in infancy of department to maintain operation on smooth keel.
Worked with colleague to update and enhance procedures to continually improve processes and upgrade service
to customers during year-long period without supervisor.
 Brought order and balance to chaotic environment. Set model for others, routinely defusing challenging
situations through effective communication and creative problem-solving.
 Won 2002 Bronze Award “Customer Driver” in recognition of commitment to customer service, going
above and beyond in ensuring parts were delivered to customer sites as needed for timely repair.
P r o c e s s I m p r o v e m e n t I n i t i a t i v e s
 Recognizing need to prioritize customers’ emergency requests, implemented process to alert dispatchers to
critical requests, i.e., those involving down equipment. Reclassification system allowed dispatchers to recognize
and address those emergencies that demanded immediate response.
 Established and enforced guidelines for communication with field personnel. At the same time, maintained
open lines of communication with parts department and other internal groups to maximize effectiveness of field
service deployments.
 Initiated instant messaging to promote communication between dispatchers, improving efficiency while keeping
disruptive background noise in dispatch center to a minimum.
 Regularly interacted with customers to report on status of service requests and resolve problem areas. Among
successes, defused countless situations involving Wal-Mart locations to maintain excellent credibility standing
with Fuji’s top account.
S P E C I A L S K I L L S
Computers: Word, Excel, SAP, Astea (service management software), WMS (warehouse management system), E-
mail and Internet applications.
Credentials: PMP Certification – In Progress, OSHA 10, Held TWIC & SWAC with previous employer.
Overview Understanding: Software House, American Dynamics, Genetec, Bosch, Milestone, SiPass, Layered
Solutions, Commend, ONSSI, PassagePoint, McRobert's Infant Protection Systems
Languages: Fluent in both English and Spanish.
Hampton, NJ  (908) 537-6872 Home  (908) 468-0733 Cell  rayzamora21@aim.com