Updated resume

1. REGINALD TERRY, CHIA
326 W. Chelten Ave Apt. 102 Philadelphia, Pa. 19144
Reginald.Terry@temple.edu
Education
Temple University Expected Graduation:May 2018
School of Tourism and Hospitality Management
Master of Tourism and Hospitality Management
Concentration: Marketing
North Carolina Central University Graduation Date: December 2015
Bachelor of Science, Hospitality and Tourism Administration
Durham Technical Community College Graduation Date: May 2012
Associate in Applied Science, Business Administration
Professional Experience
Durham Bulls Baseball Club
Inside Sales Consultant March 2016 to August 2016
 Sold Season Ticket Plans (Half and Full)
 Sold Mini Plans and regular game tickets
 Conducted cold calls for renewals and new customers
 Assisted in customer service of ballpark
North Carolina Central University Dining Services
Student Catering Manager October 2015 to March 2016
 Respond to various customer inquiries
 Prepare catering order forms to clients requirements and interests
 Coordinate and manage catering operations

2. Durham Bulls Athletic Park
Group Area Host August 2013 to August 2015
 Assisted with ensuring group placement
 Monitored group area for suspicious activity
 Worked within teams and individually for safety of guests
Durham Convention Center
Marketing/Sales Intern May 2013 to August 2013
 Assisted with daily procedures in the convention center
 Worked on proposals and contract writing for clients
 Answered cold calls and responded to customer emails
Durham Technical Community College
Computer Lab Monitor February 2010 to July 2012
 Support computer lab operations
 Assist with computer software and hardware issues
 Monitor use of computers for school work and other uses
 Maintain log of malfunctioning equipment and report to IT Department
Restaurant/Server Positions
Carolina Ale House February 2008 to July 2009
Ruby Tuesdays February 2002 to February 2008
LoneStar Steakhouse March 1998 to February 2001
 Processed food and beverage orders for guests
 Ensured orders were complete and guests enjoyed their experience
 Handled cash and credit card transactions
Pizza Hut
Shift Manager January 1997 to March 1998
 Assisted with daily operations of restaurant
 Assisted with training of employees and staff
 Maintained OSHA standards for restaurant operations

3. Certifications and Awards
Certification in Hotel Industry Analytics December 2015
Human Resource Management April 2015
Customer Service 2.0 April 2015
Bar and Beverage Management April 2015
Purchasing 2.0 March 2014
ServSafe Certification November 2013