1. OLIVIER FRANÇOIS
155 East Godfrey Avenue, Apt. M303
Philadelphia, PA 19120
Cell: (267) 746-3780
ofrancois5@gmail.com
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Dining Supervisor/Bar Operations Manager
WORK EXPERIENCE
The Hill at Whitemarsh - Lafayette Hill, PA - December 2008/September 2015
• Dining Supervisor/Bar Operations Manager (08/2012 – 09/2015)
• Waiter/Bartender (12/2008 - 08/2012)
T-Mobile Platinum- Cheltenham, PA 12/2007 - 10/2008
• Sales Associate
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SKILLS
Dining Supervisor
• Execute the training, management and ongoing coaching of the Dining staff to
provide a five star service to all residents and customers of the Hill at
Whitemarsh during breakfast, lunch, dinner and catering functions.
• Front and back of the house operations.
• Safety and sanitation oversight
• Closely monitor and assist culinary team with food quality control,
presentations, expediting, feedbacks and suggestions.
Bar Operations Manager
• Bar staff management, training and coaching
• Knowledge and understanding of PLCB measurements, standards, control and
protocols
• Efficient vendor/inventory management and oversight
• Budget and costs control
• Purchases, promotions and sales
• Bar design
Sales Associate
• Stayed current on new products and technologies to provide excellent
customer service and make recommendations to generate sales
• Maintained working knowledge store’s policies and procedures
• Handled cash, credit, and check transactions
• Assisted supervisors to identify and resolve issues

2. ADDITIONAL SKILLS
• Trilingual: English/French/Creole
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Publisher, and
Outlook)
ChefTech, AOD POS System
EDUCATION AND CERTIFICATIONS
Authentic Bartending School of Pennsylvania- Philadelphia, PA
Certified as a Qualified Mixologist, May 2011
Phoenix University- Philadelphia, PA
01/2011 - 12/2013 - Majored in Hospitality and Management, completed 90 credits
Montgomery County Community College- Montgomeryville, PA
09/2007 - 05/2010 - Majored in Business Administration, completed 42 credits

3. Olivier François
155 E. Godfrey Ave, APT M303
Philadelphia, PA 19120
267.746.3780
ofrancois5@gmail.com
REFERENCES:
Derek Bowen
Operations Manager
St Mary Medical Center
1201 Newtown-Langhorne Rd.
Langhorne, PA 19047
215.260.3813
Relationship: Former Dining Services manager at The Hill at Whitemarsh from 2011 – July 2015
Francesca Lombardi
Dining Services Catering Manager
The Hill at Whitemarsh
4000 Fox Hound Dr.
Lafayette Hill, PA 19144
610.301.3380
Flombardi1004@gmail.com
Relationship: Colleague/supervisor at The Hill at Whitemarsh from 2010 – September 2015
Brian Martin
Assisted Living Supervisor
The Hill at Whitemarsh

4. 4000 Fox Hound Dr.
Lafayette Hill, PA 19144
267.625.1475
Bmart2426@yahoo.com
Relationship: Colleague at The Hill at Whitemarsh from 2013 – September 2015