1. Melissa Tomlinson
7202 SW 17
th
Street
Des Moines, IA 50315
515/822/0062 or tomlinson0228@yahoo.com
Skills:
Reception and Administrative Work
Customer Service
Multi-Lined Phones
Type 40 wpm
Software Testing & Development, Technical Documentation
Marketing Research and Packaging
Training Individuals & Groups
Sales and Marketing
Presentations & Public Speaking
Trade Shows & Seminars
Quick Books, MAS 90, PowerPoint, Access, Word, and Excel
Quotations & Billing
Prospect Database Maintenance
ACT Prospect Management
Sales Force Prospect Management
Graphics Design for Marketing Materials
Graphics programs including Adobe and Page Maker
Client Presentations
Client Conferences Logistics & Execution
Monthly Web Site Management
EDUCATION:
Lincoln High School
Des Moines, IA GED 1994
SkillPath Seminars (Front Desk Superstar)
Des Moines, IA Completed August 2000
Computer Science Intro to Programming
On-Line Study Completed October 2001
Emyth of IA Marketing Segment
Des Moines, IA (6 month course) Completed December 2005

2. WORK EXPERIENCE:
Private Home Care Des Moines, Iowa
Sept 2015 to Present
Monitor client condition - observing physical and mental condition
Support client condition - providing housekeeping and laundry services; shopping for food and other
household requirements; preparing and serving meals and snacks; running errands.
Assist client - providing personal services, such as, bathing, dressing, and grooming.
Record client - information by making entries in the patient journal; notifying nursing supervisor of changing
or unusual conditions
Maintain a safe, secure, and healthy patient environment
Dietary Food Management Clive, Iowa
(Computer Software)
May 1999 to May 2000 – Receptionist
May 2000 to May 2002 – Software Trainer/Implementation Specialist
May 2002 to Nov 2006 – Sales/Marketing Manager
Dec 2011 – Sept 2015 Administrative and Customer Service Manager
Reception and Administrative Work & Supervision
Preparation and Delivery for Prospective Clients, Trade Shows & Seminars
Public Speaking & Presentations
Quotations & Billing
Maintained Prospect & Current Client Database
New Release & Product Delivery
Supervise Employees Including Weekly Staff Meetings
Provide Employee Reviews
Training & Support provided to Clients
Software Testing
Technical Writing
Graphics Design for Marketing Materials
Marketing Research & Execution
Software Products Support
Pre-qualification, and Continuation all Sales Leads through the Sales Process
Help with Annual Conference with Clients Attending from Around the Globe
Assist Customers with any Need that Arises
American Red Cross Des Moines, Iowa
Dec 2006 – Present Health & Safety Associate
(Part Time)
Customer Service
Quick Books Receipts, Invoicing, & Sales Orders
Data Management for Registrations
Answer Calls
Help with all Office Tasks
Prepare Training Classes for Execution
CPR & First Aid Instructor
Little Sprouts Child Care Center Des Moines, Iowa
April 1995 - March 1999 Pre-School Teacher
Created Lesson Plans for Children
Supervised Assistant Teachers
Responsible for all Children in my Care
Held Conferences with Parents
Organized Annual Plays and Programs for Kids to Perform for Parents
Organized Field Trips
**References Available upon Request*