1. Reginald Mayes
1742 E. 31st Pl N Tulsa Ok 74110
918-521-1292
mistamaze@yahoo.com
OBJECTIVE
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Seeking a position as a Desktop SupportSpecialistwhere my hardware and software skills can be fully
utilized to maximize the end user satisfaction.
TECHNICAL SKILLS
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▪ MicrosoftWindows 2000/XP Professional/Vista, Windows 7 ▪ HP, Dell, IBM laptops/PCs
▪ Mac OS ▪ Mac laptops/Desktop
▪ MS Office Professional, Outlook Exchange, Outlook 365, ▪ FTP, LAN, WAN
Internet Explorer ▪ Helpdesk Customer Service
▪ Active Directory, Remote Desktop, DNS, VPN ▪ Experience upgrading software and
 Dynamic Security with Strong Authentication, Citrix performing maintenance
▪ Experience installing and configuring equipment ▪ Vitalize and Magic Ticketing
Systems
CERTIFICATIONS
 Adobe Dreamweaver CS6, ACA Certified
 CompTIA A+ Certified
DESKTOP SUPPORT SKILLS
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▪ Mentor, train, and assist lower level specialists
▪ Serve as a productlevel subjectmatter expertfor Outlook and Lync Skype for Business
▪ Provide Tier 1.5 troubleshooting for tickets that have been escalated by level 1 agents
▪ Assistusers in a service desk setting by troubleshooting and resolving issues
▪ Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining and
upgrading all PC/Thin Client/MAC hardware, software and equipmentto ensure optimal workstation
performance
▪ Interact with application software and operating systems to diagnose and resolve unique,non-recurring
problems
▪ Assistwith the installation, configuration, and ongoing usability ofdesktop, laptops,Macs, peripheral
equipmentand software within established standards and guidelines
▪ Troubleshoottickets to resolve basic technical problems with desktop computing equipment
▪ Provide customer assistance using Active Directory services and remote access tools
▪ Ensure systems are configured according to policy and protected from viruses
▪ Answer and resolve incoming user requests via phone,email, walk-up or ticketsystem
▪ Set up and refresh computers, phones and other accessories
▪ Set up AV systems in conference rooms
▪ Prepare computers in training room for various software training classes
▪ Inventory computer, network equipmentand accessories
▪ Work with IT group to roll out software upgrades and implementnew services

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Reginald Mayes
EDUCATION
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Oklahoma State University, currently enrolled
Bachelor ofScience in ManagementInformation Systems
GPA: 4.0
Tulsa Community College
Associate ofScience in ManagementInformation Systems, 2013
Graduated with Honors: Phi Theta Kappa
GPA: 3.6
PROFESSIONAL EXPERIENCE
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2013 - Present Hewlett Packard Desktop Support
Subject Matter Point Professional
Contractor
2012 - 2013 Hutcherson YMCA
Membership Associate
2006 - Present RIM Productions Studio
Chief Audio/Visual Engineer
2000 - 2006 Limelight Recording Studio
Chief Audio/Visual Engineer
Instructor for Digital Sound Recording
Course (Partnership with OKC Metro
Tech)
COACHING/RECREATION INSTRUCTION
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Tulsa Public Schools Booker T. Washington HS Football Coach
YMCA Swim Instructor
MEMBERSHIPS
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Kappa Alpha Psi Fraternity Inc.
Phi Theta Kappa Honor Society
Oklahoma High School Coaches Association