1. 2 Barrydale Road
Eldorado Park Ext4
1811
083 340 0581
083 7223427
jordaan888@gmail.com
Reginald T Jordaan
Personal Information:
• Nationality : South African
• Residential Status : Permanent
• Date of Birth : 17 April 1976
• ID Number : 7604175151085
• Languages : English, Afrikaans
• Health : Excellent
• Dependants : 3
• Marital Status : Married
• Criminal Records : None
• Drivers Licence : Code 8
• Sex : Male
• Hobbies : Music, Soccer, Pool and Socializing
Educational Qualifications:
Last School Attended : Klipspruit West Senior Secondary
Highest standard passed : Matric (1994)
Subjects:
Afrikaans : HG
English : HG
Accountancy : HG
Business Economics : HG
Mathematics : SG
Economics : SG
Awards and Achievements:
Diploma – Business & Credit Management (Damelin) 1995
Diploma for Edu -Train
New Management Program (Henley Business School) 2013

2. Oct 2011 to Feb 2015 : Multichoice Pty Ltd
Position : DStv – I Operational Support (Research
and Marketing)
DStv – I offers a system that provide a return path for audience measurement from a
select panel of subscribers. This viewing information will be used for marketing purpose,
channel performance management and for the recommendation engines.
These subscribers would have a decoder installed with a modem, which have been
designed and prepared specifically for this purpose.
We are using a 3G connection to return the data back to our server.
The DStv – I decoder will be installed in the place of the customers equipment, and will
require that a new (DStv – I specific) smart card be installed with it.
The modem will have a MTN sim card inserted, which will have restricted access to a
private network provided by MTN only.
The sim will have voice and normal services removed to prevent abuse.
Duties and Responsibilities of DStv – I Support:
• Establish need for product, exact software
• Pre-sales of product
• Business analysis
• Design, project planning and management
• Team of installers selection for project & development of them
• Scope, verification and control of project
• Designing BOK (Book of knowledge for installers)
• Time management duration estimation and creating installer calendar
• Drawing up of blue print documents
• Setting up spec documents
• Having workshops with clients and developers
• Cost budgeting ,estimating and cost control
• Quality control / legal impact of contract
• Arrange project meetings and progress reports
• Joint application development with clients and developers
• Testing of software
• Implementation of software
• Project handover
• Conclusion reports
• Training of clients and installers
• Procurement of service or goods for project
• Service and technical assistance to installers and clients

3. Reason for leaving : Retrenched
Aug 2008 to Oct 2011 : Multichoice Pty Ltd
Position : Customer Care Supervisor / PVR Team leader and
Field Services Reception Systems Technician
Duties and responsibilities of Customer Care Supervisor:
• Coached and evaluated staff
• Resolved queries / complaints
• Managed staff productivity
• Planned resources and prioritized tasks
• Managed departmental information and administration (reports, journals,
statistics, minutes of meetings)
• Performance contracts, coaching, running of meetings etc
• Recruited staff
• Maintained communication with staff and managers
• Identified developmental needs
• Managed cashiering and banking
• Provide on the job training
• Technical support
• Managed departmental and company policies and procedures adherence
Duties and Responsibilities of Reception Systems Technician:
• Resolve high-level technical faults on MCA products(digital and terrestrial
platforms)
• Conducted all field trial installations for high –level customers (staff, media and
VIP’s etc)
• Accredited installers
• Maintained all the required standards(Quality Assurance)
• Trained installers on technical aspects of MCA products and installation
standards
• Distribute all relevant technical information to accredited installers
• Maintained standards of supplier equipment and accessories
• Complete all administration work required to meet all objectives(daily activity
reports, feedback to internal and external parties etc)
• Participated in all relevant projects(transmission, reception and product)
• Handling of all DSTV I queries and activations.
• Ordering and dispatching of DSTV I decoders and modems

4. Reason for leaving : Building on my success
Nov 2001 to Aug 2008 : Multichoice Pty Ltd
Position : Contact center representative (Perm)
Customer Care Consultant
Duties and responsibilities:
• Managing of all payments, receipting and invoicing
• Doing I T C Clearance on customers for new applications
• Process Sales – Counters sales of decoders and accessories
• New Activations – Opening of new accounts for customers and activating of
decoders and smart cards
• Technical Support – Testing of decoders and booking them for repairs once
faulty
• Customer Retention
• Call Centre – Handling of inbound technical queries
• Assisting customers with change of ownerships
• Insurance Claims – Capturing of all claims and completing of claim forms
• Maintain database – Capturing and updating of customers details
• Legacy project – Swapping out of all older models of decoders
• Personal video recorder project – Launching and selling of PVR decoders
• Ordering and despatching of decoders and remotes stock
Reason for leaving : Building on my success
1999 - 2001 : MTN Pty Ltd
Position : Customer Service Agent
Duties and responsibilities:
• Credit Vetting on customers for new contracts
• Customer Service Related Queries
• Managing of all payments, receipting and invoicing
• Customer Retention
• Black Listing of stolen handsets
• Insurance Claims – Capturing of all claims and completing of claim forms
• Call Centre

5. Reason for leaving : Looking forward to developing my skills and
broadening my horizon
References:
Personal Reference :
• Extensive experience ( 5 – 15 years )
• High energy level and positive attitude
• Hard working and enthusiastic
• Efficient and effective
• Takes initiative beyond what is expected
• Resilient and positive attitude
• Enjoys a challenge actively and highly analytical
• Quick thinker with numbers and assertive
• Thorough and meticulous in my work
• Pays attention to detail
• Organised and efficient
• Works well under pressure
• Excellent written and verbal communication skills in English and Afrikaans
• Take pride in my job
I’m a good team player and are really looking forward to developing my skills and taking on
new challenges and opportunities.
Regards,
Reggie T Jordaan
“The only time SUCCESS comes before WORK, is in the dictionary”

6. Reason for leaving : Looking forward to developing my skills and
broadening my horizon
References:
Personal Reference :
• Extensive experience ( 5 – 15 years )
• High energy level and positive attitude
• Hard working and enthusiastic
• Efficient and effective
• Takes initiative beyond what is expected
• Resilient and positive attitude
• Enjoys a challenge actively and highly analytical
• Quick thinker with numbers and assertive
• Thorough and meticulous in my work
• Pays attention to detail
• Organised and efficient
• Works well under pressure
• Excellent written and verbal communication skills in English and Afrikaans
• Take pride in my job
I’m a good team player and are really looking forward to developing my skills and taking on
new challenges and opportunities.
Regards,
Reggie T Jordaan
“The only time SUCCESS comes before WORK, is in the dictionary”