1. CURRICULUM VITAE – Frances Spencer Page 1
PERSONAL PROFILE:
I have good organisational skills, strong communication liaising with people at all levels, team player, ability to focus and
able to deliver to tight deadlines/schedules achieving goals and targets. I’m committed, reliable, self-motivated and
work on my own initiative, with strong development of revenue processing/analysis, reporting and project support
skills.
SKILLS AND EDUCATION:
• MS Office: Word, Excel, Outlook
• Time Recording/Billing System – Open Air, Quick Arrow, Oracle Financials/Project Accounting
• Revenue Analysis/Reporting
• Book-keeping
• Project Management Overview
• PRINCE 2 Overview
• Project Support Office
• Quality/Processes
• ISO9001 Quality/BSI
• Project Auditor
• Feltham Comprehensive – 5 ‘O’ Levels
REFERENCES: are available on request.
WORK EXPERIENCE:
FSH Office Services Ltd – Self Employed, Contractor: 2012 to present
Commvault Systems Ltd
PS Operations Analyst – EMEA:
• Revenue – collate from each region, process, reports, analysis
• Reconcile reports against Finance GL
• P+L reporting
• Forecasts – collate from each region, reports, analysis
• Utilisation Reports – billable and non-billable time
• Audit Compliance – audits for all completed projects, analysis, reports
Watco UK Ltd (permanent) 2008 to 2012
Product Co-Ordinator:
• Manufactured Products – collate all new formulas from manufacturing/packaging
• Bought In Products – collate costs, product details
• Direct Products – collate costs, product size(s), weights, measurements etc
• Create all new labels; technical datasheets and safety datasheets for each new product (if applicable)
• Track all new products status/tasks until launch and feedback at weekly NPD meetings
• Improving internal processes/procedures
Frances Stephanie Spencer
3 Larks View, Billingshurst, West Sussex RH14 9HJ
07792 994357
frances_hills@cad9.net

2. CURRICULUM VITAE – Frances Spencer Page 2
Symantec UK Ltd 2007 to 2008
Self Employed – Contractor
• Revenue – process for EMEA for UK & Ireland
• Review/approve all paperwork prior to passing down to Finance for processing
• Forecasts – collate from each region, reports, analysis
• Reconcile reports against Finance GL
• System updates for all projects for each country
• Utilisation reports
• General reporting to Management Team
• Training of new member of staff
• Liaise with Sales re status of all PS Opportunities in Salesforce.com through to orders from customers
Other (for small companies)
• Book-keeping – collate costs receipts, customer invoices, reconcile against bank statements
• Adhoc tasks – typing of letters, mail shots, secretarial duties, diary management
Symantec UK Ltd (permanent) 2004 to 2007
Team Leader / Consultancy Administrator:
• Provide support/assist other administrators, escalations and report direct to management
• Revenue – process for UK & Ireland and Nordics
• Review/approve all paperwork prior to passing down to Finance for processing
• Backlog Report – collate from other regions, report to management team, log and maintain
• Deferred account – maintain, track for all regions
• Forecasts – collate from each region, reports, analysis
• Reconcile reports against Finance GL
• Utilisation reports
• System updates for all projects for each country
• General reporting to Management Team
Oct 2003 to Jan 2004 – 3 months travelling
EMC Computer Systems UK (permanent) 2000 to 2003
Team Leader / Professional Services Administrator:
(Transferred from Data General to EMC Professional Services UK & Ireland in Nov 2000)
• Provide support & assist other 3 members of the team
• Revenue – process for UK & Ireland
• Review/approve all paperwork prior to passing down to Finance for processing
• Backlog Report – review and add new deals from internal reporting tool on a regular basis
• Deferred account – maintain and track for UK, Ireland, Channel and Lease deals (approx. $3.8m)
• Forecasts (pipeline and post deals) – collate from Project Managers and Engagement Managers, analysis.
• Reconcile all billings/revenue against internal reporting tool and to Finance.
• General reporting to Management Team
• Audits – external/internal projects to comply with financial legislation for revenue recognition guidelines
• Customer Satisfaction Champion UK & Ireland – workshops, roll-out plans for better practices, collate data for
all closed projects, submit for PS Customer Satisfaction Survey, follow up incidents until closure
• Project Documentation – review internal processes were adhered to, report to management team
Frances Stephanie Spencer
3 Larks View, Billingshurst, West Sussex RH14 9HJ
07792 994357
frances_hills@cad9.net

3. CURRICULUM VITAE – Frances Spencer Page 3
Data General Ltd (permanent)
Project Assurance Co-ordinator: 1998 to 2000
• Assist/support project managers and associated pre and post sales projects
• Progress meetings – establish project timescales, issues, follow up outstanding project actions
• Development of SLAs and Contracts
• Revenue – process for UK & Ireland
• Deputising for Project Manager(s) during planned/un-planned leave
• Scheduling of customer training courses
• Customer Satisfaction – reduce any unforeseen risks, reporting
• Quality – change controls, project documentation, procedures, milestones, improving and updating
documentation standards
• Audits – in accordance with policies and procedures, including PRINCE2
• Presentations on Quality – issues found, lessons learned, financial: revenue/billing/costs.
Data General Ltd – continued
Professional Services Support Group: 1991 to 1998
• Provide support and assist other 5 members of the team
• General administration
• Liaison point to the Professional Services Group Director
• Revenue – process for UK & Ireland
• Audits – carry out internal and project audits to comply with ISO9001
• Presentations on Quality – issues found, lessons learned and report to Project Management Group, financial:
revenue/billing
• Quality – improving and update documentation standards
• Support tasks – for the Project Management group, POs, billing, diary management
• Support/assist on projects
• Reconcile all billings/revenue and report to management
Frances Stephanie Spencer
3 Larks View, Billingshurst, West Sussex RH14 9HJ
07792 994357
frances_hills@cad9.net