Indranil Sinha has over 17 years of experience in IT project management and service delivery operations for banking and manufacturing clients. He currently works as a Regional Delivery Lead at Hewlett Packard Enterprise, managing mobility workplace services across Eastern India. He holds an ITIL Foundation certification and has extensive experience delivering IT infrastructure support services, implementing ITIL processes, and managing client relationships and service level agreements.

1. Indranil Sinha
Address & Contact Details:
Noa Para Kali Bari Road
Barasat, North 24 Parganas
Kolkata – 700124
Hello: +91 8337086890
Mail: indra.sinha@gmail.com
DOB: January 11th
, 1974
Professional Synopsys:
Over 17 years of experience in IT Infrastructure Project Management and Service Delivery Operations for Banking
and Manufacturing accounts like UCO bank, UBI, Andhra Bank, Tata Steel, Tata Hitachi etc. Presently I am working
in HP Enterprise as MWS Regional Delivery Lead for Eastern.
My Current Job profile is as follows,
• MWS(GSD + AVM + PM + Deskside Support + AM) Service Delivery Operations
• ITIL Processes Implementation and Standardization to multiple accounts
• Incident, Change and Problem Management
• Service Improvement Management
• Maintenance of HP Open View tools like OVO, OVPM, OVSM, OVAM, and NNM.
• SLA & KPI Management
• Quality control management
• Escalation Management.
• Resource Management
• Finance Management
• Customer Satisfaction
Work Experience in HPE at a Glance:
Designation Period Account Employment Status
MWS RDL Jan 2014 to Till Date Eastern India. Operating
from Kolkata
Payroll Employee in HP India Sales
Pvt. Ltd. Currently in Hewlett Packard
Enterprise Services.
Service Desk
Manager (MWS)
Mar 2009 to Dec
2013
Andhra Bank CBS
Project, Hyderabad
HP Direct Contract (ITW). Then
converted to Payroll Employee in HP
India Sales Pvt. Ltd in Nov 2009.
Service Desk
Supervisor
Aug 2006 to Feb
2009
UCO Bank CBS Project,
Kolkata
Third party Contract through RT
Outsourcing Services and then
converted to HP Direct Contract (ITW)
Sr. Support Engineer Jun 2003 to Jul 2006 Tata Steel Project,
Kolkata
Third party Contract through RT
Outsourcing Services
Service Desk Engineer Oct 2000 to May
2003
Tata Steel CRM Project,
Jamshedpur
Third party Contract through RT
Outsourcing Services
Current Roles and Responsibilities:
As MPS RDL (from January 2014 to Till Date):
Currently working as Regional Delivery Lead for Mobility Workplace Services (MWS) for Eastern India
and designated Change Manager. Responsible for all types of activity for Anti-Virus, Patch Management, Asset
Management, Desk side Support and Remote Support, Global Service Desk for all eastern India MWS accounts.
My Roles and responsibilities are mainly
 Service Delivery Management
 Client Management
 Escalation Management
 ITIL Process Management
 Activity Management
 Quality Management Service
 Resource Management
 Finance Management
 Vendor Management
 Account Project Management
 Tools Management
 Account Specific SLA and KPI Management
 Activity Planning and execution and
completion
 Document Management
 Customer relationship and Satisfaction
 Risk Management
 Service Improvement

2. Summary of Work Experience, Project Details and Technical Skill:
1. As Service Desk Manager (From March’09 to December 2013) at Andhra Bank, Hyderabad, CBS
Project
Andhra Bank IT infrastructure project is a banking project where Data Centre service is provided by HP
Support Service. HP is providing IT infrastructure Support service for Data Centre like, Building Management
System, Networking, H/W and S/W support, Service Desk and Call Centre Service, Application Support. Project
Major scope of work is Finacle (Banking Software created by Infosys) support & maintenance, Database
maintenance, Server (H/W and O/S) Maintenance, Desktop & Peripherals Maintenance, BMS and WAN
connectivity coordination with BSNL, Railtel & network Access.
Roles & Responsibilities:
 Client Management
 Escalation Management
 ITIL Process Management
 Quality Management Service
 Resource Management
 Vendor Management
 Customer presentation
 Account Specific SLA and KPI Management
 Activity Planning and execution and
completion
 Document Management
 Customer relationship and Satisfaction
 Risk Management
 MIS Reporting
2. As Service Desk Supervisor (From August 2006 to February’09) at UCO Bank, Kolkata, CBS
Project:
UCO Bank project was a banking project where Data Centre service is provided by HP IT infrastructure
Support Service. HP is providing IT infrastructure Support service for Data Centre like, Building Management
System, Networking, H/W and S/W support, Service Desk Service. Major scope of work was Finacle support &
maintenance, Database maintenance, Server Maintenance and WAN connectivity coordination with BSNL &
network Access.
Roles & Responsibilities:
 Client Management
 Escalation Management
 ITIL Process Management
 Quality Management Service
 Resource Management
 Vendor Management
 Account Specific SLA and KPI Management
 Document Management
 Customer relationship and Satisfaction
 Risk Management
 MIS Reporting
 Tools Management
3. As Senior Support Engineer (From June 2003 to July 2006) Tata Steel:
It is a part of main TISCO Project. Basically here main scope of work is building the customer relationship
through Laptop maintenance, Vendor management.
Key Responsibilities:
 Proving technical support to customer both software and hardware
 Installation and Configuration of software like Lotus Notes Clients, SAP Clients, MS Office,
antivirus etc. including O/S. PC And Laptop Hardware Maintenance
 Asset Management
 Vendor Management
 MIS Reporting
 Customer relation and Satisfaction
4. As Service Desk Engineer and Senior Service Desk Engineer (From October 2000 to May 2003) At
Tata Steel:
TISCO or Tata Steel project is a most prestigious project for Compaq or HP Support service. Basically it is
manufacturing environment where customer expectation is very high. Over here HP is giving service for LAN
Maintenance, H/W & S/W maintenance, PC Maintenance (Including H/W and S/W) with Service Desk Service.
Service Desk support service consists of first level support for any domain (Network, H/W, S/W or application,
PC maintenance) problem, report making, Vendor management, and Call follow up, follow escalation matrix
and mainly build customer relationship.
Key Responsibilities:
 Maintain Escalation matrix.
 Providing first level of customer support.
 Monitoring the Network, Intel and UNIX server.
 Intel System Backup.
 Asset Management
 Vendor Management

3.  MIS Reporting
 Customer relation and Satisfaction
 Daily Operational Job
• Worked as a Group Leader in Aptech Limited (Computer Education) from June 2000 to September
2000 for taking classes on Windows NT, TCP/IP, SQL Server 6.5, Access 2000, Networking
Technology, etc. and for making batch schedule and some administrative job.
• Worked as a Faculty Member in Indian institute of Software Technology (A Division of scientific Time
Sharing Pvt. Ltd.) from October 1999 to June 2000 for taking classes on Windows NT server,
workstation, TCP/IP, Networking Essentials, Windows NT server in an Enterprise, SQL Server etc. And
also some system administration job as well.
• Worked as a FoxPro Programmer in SKMF Pvt. Ltd. From April 1998 to September 1999 for developing
and maintaining official Software using FoxPro for all daily operation.
• Worked as Marketing Executive in Tekni Engineering Pvt. Ltd. From August 1996 to February 1997.
Educational Qualification:
Examination Year of
Passing
Examination Authority % of Marks or
Grade
Diploma in
Commercial
Computing (1yr full
time)
1998 Regional Computer Centre (A Society
under National Informatics Centre,
Planning Commission, Govt. of India;
UGC & Govt. of WB)
69%
Diploma in Mechanical
Engineering (3yrs full
time)
1996 West Bengal State Council of
Engineering and Technical Education
(Govt. of WB)
4.1 (71% Approx)
Higher Secondary
(10+2)
1992 West Bengal Council of Higher
Secondary Education
55%
Secondary (10th
) 1990 West Bengal Board of Secondary
Education
69%
Professional Certification:
 Successfully achieved Lean Six Sigma Green Belt on 09th
January 2017.
 Successfully completed in house Six Sigma white belt training on 20th
February 2015
 Successfully completed in house Project Management Fundamentals training program on 05th
February 2015
 Successfully achieved ITIL V3 Foundation on 06th
Dec 2014
 Successfully achieved Microsoft Certified System Engineer (MCSE) from Microsoft Corporation, USA
on 6th June 1999.
 Successfully achieved Windows NT Administration, TCP/IP Administration and Windows NT
Workstation Administration certificate from Brain bench.
Honours & Achievements:
• Received HP Stock award for an excellent service from HP India in the year 2012 & 2013.
• Received 2 E-Awards for an Excellent Service from HP India in the year 2007.
• Received 5 years Excellence Award in 2006 from Resource Technology India Limited.
• Received Service Excellence Award, 2000 from COMPAQ in recognition of services contributed towards
Customer Services, India
Current Salary: Rs. 9.3 Lac /- Per Annum
Expected Salary: Negotiable
Notice Period: 60 Days