1. James Bal
jamesbal@hotmail.co.uk
07754 621060
Profile
I am a dedicated and enthusiastic IT professional with over 15 years experience providing
applications support in highly pressurised and challenging work environments. These applications
are business-critical and require fast response times and demanding SLAs. I have experience in a
number of diverse roles, and previous background in retail banking and sales. I possess excellent
verbal and written communication skills and the ability to develop positive relationships both
internally and externally.
Current Employment
Unisys Limited (Dec 2012 – Present) Metropolitan Police Service Account
Application Support Engineer
• 2nd and 3rd line support of applications on Windows platforms (XP and 8.1) with excellent
troubleshooting skills. Lead engineer on several key MPS applications
• Supporting applications on the following platforms/technologies: Windows Server 2008,
2012. MSSQL, SQL Server, IIS, HTML, Oracle, Business Objects, Citrix, DNS and
Active Directory. Support of VBScript, batch and PowerShell scripts
• Managing new releases and patches for existing and new applications. Involved in testing
and deployment in conjunction with developers, change management and other
stakeholders, including third parties such as CapGemini, BT, Pitney Bowes, Northgate,
Civica and Experian
• Attending service review meetings with Problem Management, Service Management and
senior MPS managers when required
• Work within ITIL framework (for example, Change Management, Incident Management
and so on) to deliver service using the Remedy system
• Other duties include production of documentation (e.g support, application and installation
guides) to a high standard, and training junior staff
Previous Employment
Capital Shopping Centres (now Intu) (May 2012 – Nov 2012)
Application Support Engineer
• liason with third party vendors and some business analysis of retail and financial
applications
• Worked with service manager to streamline and improve helpdesk function
• Documented company's applications map
Due to the lack of technical work in this role I re-joined Unisys.
Unisys Limited (Oct 2007 – May 2012)
Application Support Specialist, Metropolitan Police Service Account

2. James Bal
Support of a wide range of MPS applications. See current employment above. Note: I started with
Unisys in October 2007, left to join CSC and returned to Unisys.

3. James Bal
Capgemini (Jun 2006 – Oct 2007)
Application Support Engineer, Metropolitan Police Service Account
• Server administration included Windows 2000 and 2003: Maintenance of Active Directory,
DNS, IIS and Windows Services
• 2nd
line support of Mapinfo and other applications
• 2nd
and 3rd
line support of in-house written applications (mostly VBScript, HTML and XML)
• Desktop support for users on Windows 2000 and XP
Sema Group PLC (Oct 2000 – Jun 2006)
Intranet Support Analyst, Metropolitan Police Service
• Support of the MPS Intranet, a large Intranet running on Microsoft CMS. Duties included
administering users, web sites and permissions via CMS and Active Directory. Also
implemented and configured the search engine
Dixons Stores Group, Junior Analyst Programmer
Oct 98 –Oct 00
Based at Head Office for Dixons Stores Group. Was member of a team supporting the Financial
Accounting software for the group, Lawson Enterprise Applications.
• Gained experience of the complete software development life cycle
• Basic shell scripting and Oracle (v7) PL/SQL running on a UNIX (Solaris) server
• Financial accounting software
• Maintained a small Intranet for use by internal staff to access batch jobs
• Documentation
Internet Business Solutions, Account Manager
Jun 97 - Oct 98
Solely responsible for clients with this company involved in eCommerce solutions. The company
built, hosted and managed web based transactional sites for retailers. Duties included presenting at
board level and producing quotations.
Demon Internet Limited, Account Manager
May 95 - Jun 97
Progressed from a sales role to employment with this Internet Service Provider, the largest (at that
time) in Europe. Duties including selling network solutions and 1st
line support.
Halifax Building Society, Mortgage Consultant
May 91 - May 95
Initially recruited as a cashier and promoted to mortgage advisor role. The position also involved
managing small branches during branch manager leave.
Education and Status
2005 – 2009 (Part-time evening): BSc Psychology (Birkbeck, University of London): First Class
Honours. British National with SC Security Clearance. Full, clean driving licence.