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Co-­‐crea(on	
  Communi(es	
  
Tom	
  De	
  Ruyck,	
  Senior	
  R&D	
  Manager	
  	
  @	
  InSites	
  Consul(ng	
  
12/5/10	
   1	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
What’s	
  the	
  main	
  
issue	
  
with	
  innova(on?	
  
12/5/10	
   2	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   3	
  Tom De Ruyck, InSites Consulting, Belgium
Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
Why?	
  12/5/10	
   4	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   5	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   6	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
“Even if one accepts the premise that
restricting sodium helps people live longer,
shouldn’t it be up to the individual to decide
if he wants to make that change to his diet?”
"It's really hard for me to eat without salt.
I think it's infringing on our rights."
“Canadian ketchup lovers remain loyal to the
long-standing recipe and say they would have
some misgivings if the formula were to change
significantly.”
12/5/10	
   7	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
Tom De Ruyck, InSites Consulting, Belgium
Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
12/5/10	
   9	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
Since	
  launch	
  March	
  2008:	
  
3	
  million	
  unique	
  visitors	
  
60,000	
  ideas	
  submiNed	
  
100,000s	
  of	
  comments	
  
460,000	
  votes	
  
2,500	
  moderator	
  comments	
  
(July	
  2009)	
  
12/5/10	
   10	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
How?	
  12/5/10	
   11	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
Limited	
  number	
  of	
  par(cipants	
  
Closed	
  
Moderated/feedback	
  
Limited	
  in	
  (me	
  
Selected	
  profiles	
  
Conversa(ons	
  
Goal	
  oriented	
  
Co-­‐crea(on	
  
Communi(es	
  
12/5/10	
   13	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
HIGH	
  	
  
Involvement	
  
Degree	
  of	
  informa(on	
  seeking	
  
Interest	
  in	
  category	
  
LOW	
  
12/5/10	
   14	
  Tom De Ruyck, InSites Consulting, Belgium
Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
SOCIAL	
  INDEPENDENCE	
  
In	
  search	
  of	
  what	
  is	
  unique,	
  original	
  
Challenge	
  norm	
  
Focus	
  on	
  func(onal	
  benefits	
  
Individual	
  
INTERPERSONAL	
  INFLUENCE	
  
In	
  search	
  of	
  what	
  is	
  relevant	
  
Accept	
  norm	
  
Focus	
  on	
  social	
  benefits	
  
Team	
  player	
  
12/5/10	
   15	
  Tom De Ruyck, InSites Consulting, Belgium
Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
INNOVATORS	
   INFLUENTIALS	
  
LAGGARDS	
   FOLLOWERS	
  
12/5/10	
   16	
  Tom De Ruyck, InSites Consulting, Belgium
Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
Technical	
   Process	
   Content	
  
12/5/10	
   17	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   18	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
WEEK	
  1	
  
Innovators:	
  idea	
  generaRon	
  
(individual	
  &	
  cross-­‐ferRlizaRon	
  phase)	
  	
  
WEEK	
  2	
  
Innovators	
  +	
  InfluenRals:	
  idea	
  
finetuning	
  (interacRon	
  phase)	
  
WEEK	
  3	
  
Finetuning:	
  the	
  sequel	
  +	
  input	
  ideas	
  
company	
  
12/5/10	
   19	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   20	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   21	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   22	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   23	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   24	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   25	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   26	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   27	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
Technical	
  feasibility	
  
Is	
  this	
  Rming	
  /	
  cost	
  /	
  producRon	
  wise	
  feasible?	
  
Brand	
  Fit	
  
Does	
  it	
  fit	
  the	
  long	
  term	
  brand	
  /	
  company	
  strategy	
  
Internal	
  excitement	
  
Am	
  I	
  personally	
  excited	
  
12/5/10	
   28	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
12/5/10	
   29	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
Results?	
  12/5/10	
   30	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
+100	
  unique	
  ideas	
  
More	
  ideas	
  than	
  	
  
mainstream	
  consumer	
  &	
  employees	
  
More	
  relevant	
  ideas	
  than	
  	
  
mainstream	
  consumer	
  
Addi(onal	
  ideas	
  than	
  
the	
  ones	
  via	
  other	
  methods	
  
Be_er	
  ideas	
  than	
  
the	
  ones	
  via	
  	
  
other	
  methods	
  
12/5/10	
   31	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  
Q	
  &	
  A	
  
Tom	
  De	
  Ruyck	
  and	
  Ray	
  Poynter	
  
12/5/10	
   32	
  Tom	
  De	
  Ruyck,	
  InSites	
  Consul(ng,	
  Belgium	
  
Part	
  1:	
  Session	
  3,	
  Convenor	
  Greg	
  Coops,	
  Chair	
  Ray	
  Poynter	
  schedule	
  =	
  06:18am	
  to	
  06:44am	
  (GMT/London)	
  

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Tom de Ruyck - Festival of NewMR - 2010

  • 1. Co-­‐crea(on  Communi(es   Tom  De  Ruyck,  Senior  R&D  Manager    @  InSites  Consul(ng   12/5/10   1  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 2. What’s  the  main   issue   with  innova(on?   12/5/10   2  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 3. 12/5/10   3  Tom De Ruyck, InSites Consulting, Belgium Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
  • 4. Why?  12/5/10   4  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 5. 12/5/10   5  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 6. 12/5/10   6  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 7. “Even if one accepts the premise that restricting sodium helps people live longer, shouldn’t it be up to the individual to decide if he wants to make that change to his diet?” "It's really hard for me to eat without salt. I think it's infringing on our rights." “Canadian ketchup lovers remain loyal to the long-standing recipe and say they would have some misgivings if the formula were to change significantly.” 12/5/10   7  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 8. Tom De Ruyck, InSites Consulting, Belgium Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
  • 9. 12/5/10   9  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 10. Since  launch  March  2008:   3  million  unique  visitors   60,000  ideas  submiNed   100,000s  of  comments   460,000  votes   2,500  moderator  comments   (July  2009)   12/5/10   10  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 11. How?  12/5/10   11  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 12. Limited  number  of  par(cipants   Closed   Moderated/feedback   Limited  in  (me   Selected  profiles   Conversa(ons   Goal  oriented  
  • 13. Co-­‐crea(on   Communi(es   12/5/10   13  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 14. HIGH     Involvement   Degree  of  informa(on  seeking   Interest  in  category   LOW   12/5/10   14  Tom De Ruyck, InSites Consulting, Belgium Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
  • 15. SOCIAL  INDEPENDENCE   In  search  of  what  is  unique,  original   Challenge  norm   Focus  on  func(onal  benefits   Individual   INTERPERSONAL  INFLUENCE   In  search  of  what  is  relevant   Accept  norm   Focus  on  social  benefits   Team  player   12/5/10   15  Tom De Ruyck, InSites Consulting, Belgium Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
  • 16. INNOVATORS   INFLUENTIALS   LAGGARDS   FOLLOWERS   12/5/10   16  Tom De Ruyck, InSites Consulting, Belgium Part 1: Session 3, Convenor Greg Coops, Chair Ray Poynter schedule = 06:18am to 06:44am (GMT/London)
  • 17. Technical   Process   Content   12/5/10   17  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 18. 12/5/10   18  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 19. WEEK  1   Innovators:  idea  generaRon   (individual  &  cross-­‐ferRlizaRon  phase)     WEEK  2   Innovators  +  InfluenRals:  idea   finetuning  (interacRon  phase)   WEEK  3   Finetuning:  the  sequel  +  input  ideas   company   12/5/10   19  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 20. 12/5/10   20  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 21. 12/5/10   21  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 22. 12/5/10   22  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 23. 12/5/10   23  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 24. 12/5/10   24  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 25. 12/5/10   25  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 26. 12/5/10   26  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 27. 12/5/10   27  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 28. Technical  feasibility   Is  this  Rming  /  cost  /  producRon  wise  feasible?   Brand  Fit   Does  it  fit  the  long  term  brand  /  company  strategy   Internal  excitement   Am  I  personally  excited   12/5/10   28  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 29. 12/5/10   29  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 30. Results?  12/5/10   30  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 31. +100  unique  ideas   More  ideas  than     mainstream  consumer  &  employees   More  relevant  ideas  than     mainstream  consumer   Addi(onal  ideas  than   the  ones  via  other  methods   Be_er  ideas  than   the  ones  via     other  methods   12/5/10   31  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)  
  • 32. Q  &  A   Tom  De  Ruyck  and  Ray  Poynter   12/5/10   32  Tom  De  Ruyck,  InSites  Consul(ng,  Belgium   Part  1:  Session  3,  Convenor  Greg  Coops,  Chair  Ray  Poynter  schedule  =  06:18am  to  06:44am  (GMT/London)