1. Objective :
To be a memberof a well-establishedcompanythat will provide opportunitiesfor career
advancement,compensationcommensurate to my qualificationand experience plusthe potentialities
to perform challengingrolesincustomer service
SKILLS :
o Product familiarization and Storekeeping
o Merchandising
o Computer literate (Microsoft Excel, Word, ERP)
o Can adjust to new environment and policy
o Self motivated and can work with less
supervision
o Customer Service / Sales and Management.
o Fluent in English
o Can understand and speak basic Arabic
language.
o First Aid
WORK EXPERIENCED :
Techmart Middle East LLC
(Retail & sales LLC)
Al qouz Industrial are 4
March 28, 2016 up to present
Work Description
 helpingto develop and implement a customer servicepolicy for an entire organization;
 findingways to measure customer satisfaction and improveservices;
 Managing a team of customer services staff,handlingface-to-faceenquiries fromcustomers.
 handlingcustomer complaints / any major incidents,such as a security issueor a customer being taken ill;
 issuingrefunds or compensation to customers;
 keeping accuraterecords of discussionsor correspondencewith customers;
 analyzing statisticsor other data to determine the level of customer serviceyour organization is providing;
 producingwritten information for customers, often involvinguseof computer packages/software;
 writingreports analyzing thecustomer servicethat your organization provides;
 developing feedback or complaints procedures for customers to use;
 improvingcustomer serviceprocedures, policies and standardsfor your organization or department;
 meeting with other managers to discuss possibleimprovements to customer service;
 being involved in staff recruitment and appraisals;
 leadingor supervisinga team of customer servicestaff;
 Entering POs and preparinginvoices(EnterpriseResourcePlanning)
RAQUEL M. SAHADJE
Address: Frij Murar ,Dubai UAE
Contact #:050 9206919
Emaill: raquel.sahadje@yahoo.com
Visa: Employment Visa
Position: Costumer Service /Admin
Specialization: Officer in charge Logistic
Industry OnlineCompany (Sales and Retail)

2. Kingsouq.com
Online shopping shop (Retail & sales LLC)
Naif road Diera Dubai UAE
July 06, 2014 –Mar 18, 2016
Work Description
 Manage logisticsoperations includingall logisticsassets in order to ensure timely and cost-effective
delivery of WFP cargoes;
 Ensure that all staff areadequately trained,cross trained and identify any additional trainingneeds to
achievehigh workingstandards;
 Co-ordinate and providelogisticssupportto ongoing air,land,sea or rail operations in thearea;
 Establish reports based on logisticsmovements and distributethem accordingto requirements;
Identify, mobiliseresources,implement and report on special logisticsoperations;
 Ensure that accurateand complete accounting,reporting and internal control systems arefunctioningand
that all relevantrecords aremaintained;
 Ensure effective commodity management and quality control;
 Ensure adequate logistics preparedness through contingency planningand continuous logistics
preparedness reviews;
 Co-ordinate logistics operationswith other organization’s in thearea;
Support logisticsstaff in other offices;
 Supervisestaff as required,Perform other related duties as assigned.
Emirates National Oil Company (ENOC)
P.O. Box 5589 Dubai, U.A.E.
Feb 2012 – May 2014
Work Description
 Ensure that outstandingcustomer serviceis maintained atall times by all staff in the shift
 Dealingwith all costumer complaints in a professional,courteous manner
 Assistingthemanager achieved superior maintenanceof site image and company standard
 Responsiblefor helpingthe site manager to achieved the budget target of sales
 Monitoringof shiftreport and investigatingany anomalies
 Compilingthe daily shiftreport, preparingcash deposit for collection and entering daily paper works

PERSONAL DETAILS
SEMINAR & TRAININGS :EDUCATION
REFFERENCE
Position : ShiftSupervisor
Specialization: Supervisor
Industry : Oil RefillingCompany
Position: Logistic Officer/Customer Service
Specialization: Officer in charge Logistic
Industry OnlineCompany (Sales and Retail)
 BASICFOOD HYGINE TRAINING( Dec 08, 2008 ENOC/EPPCO Training
Center Dubai UAE)
 FIRE FIGHTING(Feb. 14, 2008/ENOC/EPPCO Training Center DubaiUAE)
 MANAGING COSTUMER SERVICE (Sep. 28, 2011/ENOC/EPPCO Training
Center Dubai UAE)
 BASICSUPERVISORY SKILLS TRAINING PROGRAM(Jan. 5,
2012/ENOC/EPPCO TrainingCenter DubaiUAE)
Passport Number: EC8109551
Date of Issue: 21 June 2016
Place of Issue:PCG Dubai
Expiry Date: 20 Jun 2021
Nationality: Filipino
Date of Birth: Sep. 8, 1979
Religion : Islam
Height : 5’ 2”
Weight : 53 kg
Field of Study: Bachelor of Science in Accountancy
University:University Of Mindanao
Year: 1996 – 1998
Available upon your request.
I hereby certify that all information given above is true and correct.