1. Xaivier Smith IT Professional
313459-9361 [xaivierS@outlook.com] Macomb Twp, MI
Talented Network Technician with 4+ years of Help Desk experience furnishing a wide range of enterprise level IT
knowledge. Employs a variety of active learning techniques
Technical Experience
Helpdesk Specialist — [Hewlett Packard Enterprises]
Provides enterprise level technical support for employees of corporate customers.
Handles 50-60 issues per day efficiently and appropriately.
Active Directory services
Remote Desktop troubleshooting
Citrix support
Mainframe password resets
Request reports
Incidents Management
Service manager knowledge base
[07/2016 — current]
Field Technician — [Independent contract technician ]
PC Hardware and network installation and support.
Enterprise Software Deployment
I.M.A.C
Network connectivity troubleshooting.
Raid system setups, disaster recovery operations.
Help desk end user inquiries regarding software & hardware
Printer troubleshooting
End user training
[09/2015—06/2016 ]
Network/ Desktop Support— [Elite Computing LLC]
PC Imaging, troubleshooting
Spyware removal, installation, bios updates, hardware
Network monitoring tools/ WIFI Setup, password resets.
Coordinate network operations, maintenance repairs & operations
Network structure cabling CAT5e, CAT6, Fiber
[04/2012-09/2015]

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Line cook-[MGM Grand Casino] 07/99-03/2010
Education
Certification — New Horizons Computer Learning Center － Detroit, MI
Successfully completed Network+ & Security+ courses and Comptia A+ ce Certification]
[09/2015-04/2016]
Field artillery surveyor — Army National Guard － Fort Sill , Oklahoma
Operate surveying instruments such as prisms, theodolites, mathematics formula calculations,
Leadership soldier duties
[11/1998-11/2002]