Resume

1. Ramiro Tlatilpa
14001 Summit Dr.
Whittier, CA 90602
Cell-Home (562) 217-9217
tlatilpa@charter.net
December 2014- Present Rental agent -Transportation Commodities Inc. - Commerce, Ca
Assist customers with rental of tractor trailers, yard goats, bobtails and
additional services such as fuel and Def. Open new contracts, key data into
rental database, verify customer insurance and close return contracts. Resolve
customer issues including roadside assistance by arranging for tows and
substitute units, including sourcing units from other vendors. Ensure accurate
customer billing. Generate vendor POs and track expenses. Communicate by
emailing customers on a daily basis and assist with booking reservations.
Perform daily inventory for reservations, extra rentals, and emergency units.
Track and hold units for BITS, maintenance needs, required permits, unit
licensing, local vs apportioned use, and annual inspections. Update permits
(IFTA, port). Qualify inquiries and assist in lead acquisition for sales managers
for future accounts.
March 2014 - December 2014 Rental Sales agent-Advantage car rental - John Wayne Airport
Assist customers with auto rentals, booking and reservations, sales upgrades
including protection, liability, fuel options, GPS, and vehicle upgrades. Resolve
customer complaints, process payment including vouchers and cash payments.
Oversee contracts and customer service.
October 2011 - February 2014 Rental sales agent- Fox Rent a Car - Los Angeles International Airport
Assist customers with auto rentals, booking and reservations, sales upgrades
including protection, liability, fuel options, GPS, and vehicle upgrades. Resolve
customer complaints, process payment including vouchers and cash payments.
Oversee contracts and customer service.
June 2009- October 2011 Airport Manager Avis Budget Group - Long Beach Airport
Manage the day-to-day operations for an operation that exceeds $10
million/year. Manage a staff of 25 employees, including hiring, discipline,
appraisals, safety, and scheduling. Generate operations reporting, maintain
profitability, and ensure that corporate QA standards are met. Forecast rental
volumes and adjust rental rates per market conditions. Resolve customer
complaints that cannot be dealt with by shift mangers. Design incentive contests
and educate employees in sales procedures. Conduct meetings to deal with
employee feedback and to boost morale.
May 2005 - June 2009 Airport Manager Budget Rent-a-Car (Avis Budget Group) - Ontario, CA
Manage the day-to-day operations for an operation that exceeds $20
million/year. Manage a staff of 80 employees, including hiring, discipline,
appraisals, safety, and scheduling. Generate operations reporting, maintain
profitability, and ensure that corporate QA standards are met. Forecast rental
volumes and adjust rental rates per market conditions. Resolve customer
complaints that cannot be dealt with by shift mangers. Design incentive contests
and educate employees in sales procedures. Conduct meetings to deal with
employee feedback and to boost morale.
November 2001 - May 2005 Shift Manager Budget Rent-a-Car - Ontario, CA
Responsible for maintaining proper staffing. Oversee shift operations.
Responsible for weekend regional fleet management. Performed QA
observations and feedback. Resolve customer complaints. Educate employees

2. in sales procedures.
Education:
Summer 1997 Brevard Community College - Cocoa, FL
Algebra and English courses
August 1987 - May 1988 Mesa Community College- Mesa, AZ
English Courses
August 1979 - May 1981 Instituto Politenico Nacional (National Polytechnic Institute)- Mexico City
Architecture