1. GEORGETTE R. FERREL
1013 EmpireDr.Newark,OH43055| 740-501-0365| georgetteferrel@gmail.com
SUMMARY
I’veworked twenty-four consecutiveyearsin collisionauto.Seven yearswerein auto
salvagewith TripplettAuto.I worked material damage,specialty andcatastrophe
insuranceclaimsfor sixyearsatNationwideInsurance.Therestof my work history has
been doneatdealership collision centers.My roles haveincluded Estimator,Assistant
Manager,and Collision Manager for thelast2 years. I seteffectiveprioritiesto achieve
immediateand longtermgoals.I amself-motivated and excellentatcommunication,
marketingnewbusiness and customer serviceskilled.
PROGRAMS AND CERTIFICATIONS
· CCC1
· Mitchel
· ADP
· Dealer Track
· Reynolds & Reynolds
· Parts Trader
· MicrosoftOfficeSuite
Upon requestI havemy I-CARtrainingrecordsshowingall certifications.
EXPERIENCE
June 2010 to
Present
Board Member, Columbus Collision Education Group
· Mentoringvocational auto body students on repairs, painting,statecompetitions,and
gettingthem hired within theworkforce.
May 2015 to
November 2015
CollisionCenterManager, Jeff SchmittBuick GMC, Columbus,OH
· Reopened collisionshop to OSHAstandards
· Hired officestaff andtechniciansfor a total of 7 personnel
· Had Collision shop makinga profitwithin 30 days
· Oversawestimates written by estimatorsforaccuracy
· Marketed Collision Center to businessesand Insuranceagenciesthroughout
community.
· Oversawrepairs makingsureI-Carand manufacturecompliant.
· In chargeof acquiringall insuranceaccounts
· *Company buy out.All managerswerefired.*
September 2013 to
May 2015
CollisionCenterManager, John HindererHonda,Hebron,OH
· Responsiblefor 14employees

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· Worked with 11 directrepairinsurancecompanies,doing$214,000of business a
month
· Responsiblefor allinventory includingpaint,material numbers,and a fleetof 15 rental
cars
· Customer serviceliaison for newcarsales
· New car clinic:Offered customers additionalprotection fortheir newvehicles
· Trained material damageestimatorson upsellingadditional damage notrelated to
insuranceclaims
June 2010 to
September 2013
CollisionCenter AssistantManager, CoughlinBuick GMC,Newark,OH
· Assisted manager inpayroll,openingrepairorders,balancingand closinginvoices
· Responsiblefor relationshipswith customersandinsurancecompanies
· Wroteall repairestimateson non-drive,directrepair,andtotal lossvehicles
· Kept customersupdated on repairs
· In chargeof I-CARcertificationsand classsetup forcollisionshop.
· Marketcollisioncenter for new business and responsiblefor community awareness
December 2006 to
June 2010
CollisionCenter AssistantManager, Bob Daniels Buick,Columbus,OH
· Estimated all makeand model damaged vehiclefor repairs
· Explained vehiclerepairsto customer and advised themof approximaterepairdays
· Repair invoicingand uploadsto directrepair insurancecompanies
· Rotated in theServicedepartmenton Saturdaysformechanical repairs
· Insuranceagentvisitsmonthly
· Responsiblefor allfleetaccountrepairsand invoicing
June 2000 to
December 2006
Master ClaimsRepresentative, NationwideInsurance,Gahanna,OH
MASTER CLAIMS REPRESENTATIVE
· Work with body shopsand dealershipson vehiclerepairs
· Writeand pay allclaimsfor non-driveand drivablevehicles
· Advisepolicy holderson policy limits and lossof usecoverage
· Investigated fraud
· Oversawrepairs,keptcustomersupdated on repairstatus
· Traveled outof statefor national disasters
SPECIALITYCLAIMS
· Estimatebusses,motor homes,semi-trailers,livestocktrailers,boats
OFFICEOF CLAIMS MD,PD CLAIMS ADVISER
· Created,piloted,and implemented NationwideBestin GlassService
· Oversawall curved tempered glassreplacementfor 27 stateoperation
· Formulated and putLKQ pricingstructurein placewhich gaveNationwideindemnity
opportunitiesinthemillion
1993 to June2000 BusinessAdministrator, TriplettAuto,Columbus,OH
· Started satellitedivision inColumbus,introduced company to dealershipsand body
shops throughoutColumbus

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· Set up all vendor accountsand did priceresearching
· Located parts for salesmen
· Collected on all accounts90 dayspastdue
· In chargeof workingwith insurancecompanieson I-CARclasses
· April 1999,contracted for TriplettatNationwideto check all estimates for LKQ parts
which resulted ina savingsof over $500,000 for Nationwideandsold over $900,000 in
parts for Triplett
EDUCATION
1982 to 1985 Associates Degreein BusinessManagement, Columbus StateCommunity College
1978 to 1982 High school Diploma, Gahanna LincolnHS and EastlandVocational School