1. Gopi Krishna. S
Contact: 9884539069 (India) / E-Mail: gopikrishna.s@mphasis.com
Profile Summary –Program/Project Manager
• Cards Payments Program/Project manager with 19+ years of experience in IT Industry
• Managed end-to-end migration of a bank from one cards processor to another successfully
• Managing several projects in cards domain across couple of accounts
• Onsite work experience in countries like USA, UK Australia, Ireland and Germany in Customer facing roles
• Have successfully migrated/transitioned many cards projects from onshore to offshore across Mainframe/Mid-
range/Testing space
• Had delivered projects following Waterfall and Agile SDLC models
• Had built teams from scratch till the team works as a streamlined unit
• Had provided technical guidance in building tools and reuse components that had helped improve the productivity of
team across projects
• Extensive work experience in Payments, Telecom and Retail domains and currently a leader in payments practice
SKILLS HIGHLIGHT
Program/Project Management
• Migration/Transition of
projects
• Delivery Management
• Stakeholder Relationships
• Dev/Support/Testing projects
• Waterfall/Agile processes
• Mainframe and open system
technologies
Test Management
• Quality Assurance
• Functional Testing
• Regression Testing
• Automation Testing
Domains
• Cards – payments
• Telecom
• Retail
PRODUCTS/TECHNOLOGY

2. Cards processor ACF
Cards Processor RCU
Main frame Technology
Cobol, PL/I, Eztrieve
DB2, IMS DB
CICS, IMS DC
JCL, VSAM
Endeavour
CA7
Project Details
Title: RCU Cards Client: RCU, Australia
Team size: 60 Duration: Dec 12 – till date RCU
Credit Cards Account
Platform: Mainframe, Webservices, .Net online screens
Key Result Areas:
• Program managing the below four projects in RCU with a combined team strength of 64 and 2.4 million $ portfolio
• Migrated mid-range maintenance and prod support from onsite. The applications perform the issuing functionality
for the prepaid, reward and multicurrency prepaid cards. The system consists of technologies included Web-
services, Informatics, PL/SQL.
• Migrated mainframe maintenance and prod support of issuing and acquiring applications for credit cards. Did
technical analysis of the scope of migration and suggested migration plan and executed the migration plan.
Technologies included COBOL, VSAM, CICS, CA7, JCL. The project includes developments for compliance and other
releases and 24*7 production support
• Migrated testing project from onshore to offshore. The team performs functional testing for all releases including
compliance release. Scope includes Functional Testing, Regression Testing and Certification Testing. Suggested
automation of regression cases and most of the regression cases are run by automated scripts, thereby increasing
the test execution productivity
• Implemented several productivity initiatives in the mainframe batch execution project which was existing already.
• Rolled over the process of agile model in mainframe and mid-range projects to cater to client needs of faster go-to-
market business requirements
• Had discussions with project teams on their various functions and had provided suggestions on tools and reuse
components that would improve productivity
• Process Management: Streamlining Daily/Weekly/Monthly and Release based processes and analyse service
performance data and taken corrective measures in service delivery
• Risk and Contingency Planning: Continuous process of Risk identification and mitigation and thus making sure that that
the quality and process get high scores consistently
Highlights:
• Planning/Execution/Technical guidance of migration during initiation and successful project execution in steady state
• Migrated successfully three major projects to offshore
• Rolled over Agile process in CR/SR dev/implementation

3. • Handling multiple projects in the account
• Increased Mphasis’ footprint in new areas
• Had brought in automation in to the testing project which helped in handling increased scope handling
Project Details
Title: ASB on-boarding in RCU Client: RCU, Australia
Team size: 40 Duration: Apr 2011 till Dec 2012
Platform: Mainframe, Webservices, .Net online screens
• Managed a midsize bank from one card processor to another cards processor.
• Both acquiring and issuing processing were migrated to the new cards processor. The project scope included:
o Customization of the processing application
o Migration of the card holder and merchant data
o Functional Testing on the issuing and acquiring functionalities on the migrated data for the migrated bank
o Regression Testing of the Card and Merchant functionalities for the bank already residing in the card
processor
• Provided cards functional training and mainframe technical training to the resources during team building stage
• Managed the project right from team formation, Knowledge transition, Training, Project Planning and Execution of
plan till implementation. Earned accolades for seamless production implementation of the system
• Project planning, resourcing, status report, tracking
• Stakeholders management on the areas of plan/status/risks/mitigations/contingency throughout the course of
project
Highlights:
• End-to-End successful migration of a bank in to another card processor
• Functional and technical training to build a team of cards specialist which was main reason for project success
• Project planning from initiation till project completion
• Completed the project on time
Previous Experience
Title: Telstra – BAU and IBM Projects Client: Telstra, Australia
Team size: 100 Duration: Apr 2010 till March 2011
Platform: Mainframe, Open Systems
Across Role: Test Director-Onshore: Ensured test delivery of all the test projects of Mphasis across many different
applications for a telecom client in Australia. Release Management of all Mphasis managed application was also part of the
portfolio. Was credited for test/release delivery of 60 projects in 6 major releases, no schedule slippage or effort slippage in
three releases. Worked out of Melbourne in this role.
• Preparation of Program plan and tracking to the plan

4. • Technical feasibility analysis of integrated testing
• Study and certify the feasibility for different initiatives and write proposals for the same
• Stake holder Management (Internal, Client and Vendor Personnel)
• Budget planning to meet the targets for forth coming year
Highlights:
• Demonstrated productivity improvement across releases
• Technically analysed the feasibility of integrated testing and helped in the setup of integrated testing region
• All projects were completed within schedule and effort
• Defect leakage to production was close to zero
• Made the team self sufficient with no help required from client BAs
• Acquired applications that were owned by other vendor
Title: Telstra – CMP Client: Telstra, Australia
Team size: 35 Duration: Mar 2009 till March 2010
Platform: Open Systems
Role: Test Manager; managed CMP Application, which was one of the main applications in the transformation program. CMP
is a high critical application and it mediates the CDRs from several exchanges to the different downstream billing and
reporting applications. Test managed 3 releases successfully. Worked out of Melbourne and I was responsible for client
management and end to end test delivery
• Preparation of Test Plan and Tracking of the plan
• Stake holder Management (Internal, Client and Vendor Personnel)
• Preparing and presenting proposal to client’s senior management
• Budget planning to meet the targets for forth coming year
Title: Telstra – Data Migration Client: Telstra, Australia
Team size: 17 Duration: Dec 2008 till Feb 2009
Platform: Mainframe
Role: Test Manager; involved in Data Migration Project from a Rel-Q resource and successfully executed the project till Mar
2009 after which I took over as the test manager for CMP application. Managed test planning, forecasting / resourcing,
allocation, client management and delivery of the test deliverables.
Title: Arcandor – Sendungsversorger Client: Arcandor, Germany
Team size: 30 Duration: May 2008 - Nov 2008
Platform: Mainframe
Role: Technical Project Manager: Worked in feasibility and migrated/transitioned the project to offshore after a 3 months
KT from onshore(Germany). Worked technically in coding/testing of the system at onshore. This was an enhancement
project where CRs were worked from offshore and unit tested from offshore. Managed transition planning and execution,
forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management in this project.
Title: Sprint – FMS Client: Sprint, USA
Team size: 10 Duration: April 2007 - April 2008
Platform: Mainframe
Role: Project Manager; involved in forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client
Management, EDS Onshore Communication and the regular processes like LMR, CAR, Preasge, PMR, Audit etc.

5. Title: Eircom – TIS Development for Eircom Client: Eircom, Ireland
Team size: 40 Duration: Aug 2005 - Jan 2007
Platform: Mainframe
Role: Transition/Technical Project Manager:. Built a team size of 40 from starting as a 2 member team. Worked technically
from onshore(Ireland) for four months and after successful completion of a complex CR from onshore, the team size was
increased over period of time. Tasks involved were transition planning and execution, forecasting, Resource Management,
SRs Tracking and Control, Status Reporting, Client Management, TCS Onshore Communication and the regular quality
processes like PMR, Audit etc.
Other projects worked:
o Rockwell – BOM development for Rockwell, USA(Technical project lead)
o British Airways – TRACIE Enhancements for British Airways, Worked out of UK(Technical project lead)
o Singapore Airlines – CRAFT Enhancements for Singapore Airlines, Singapore(Technical project lead)
o Target – HR Payroll, Distribution Target, Worked out of USA(Technical module lead)
ACADEMIA
1997 B. E (Production Engineering) from College of Engineering – Guindy, Anna University
CERTIFICATIONS
o Certified Software Quality Analysis
o EDS Way for Leadership Training
o Managing Projects at EDS Training
o GAD QMS for Project Managers at EDS Training
o PMP in Skill Port

6. Title: Eircom – TIS Development for Eircom Client: Eircom, Ireland
Team size: 40 Duration: Aug 2005 - Jan 2007
Platform: Mainframe
Role: Transition/Technical Project Manager:. Built a team size of 40 from starting as a 2 member team. Worked technically
from onshore(Ireland) for four months and after successful completion of a complex CR from onshore, the team size was
increased over period of time. Tasks involved were transition planning and execution, forecasting, Resource Management,
SRs Tracking and Control, Status Reporting, Client Management, TCS Onshore Communication and the regular quality
processes like PMR, Audit etc.
Other projects worked:
o Rockwell – BOM development for Rockwell, USA(Technical project lead)
o British Airways – TRACIE Enhancements for British Airways, Worked out of UK(Technical project lead)
o Singapore Airlines – CRAFT Enhancements for Singapore Airlines, Singapore(Technical project lead)
o Target – HR Payroll, Distribution Target, Worked out of USA(Technical module lead)
ACADEMIA
1997 B. E (Production Engineering) from College of Engineering – Guindy, Anna University
CERTIFICATIONS
o Certified Software Quality Analysis
o EDS Way for Leadership Training
o Managing Projects at EDS Training
o GAD QMS for Project Managers at EDS Training
o PMP in Skill Port