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JEFFREY L. TAN, MBA
850 Alvarado Street, Rm. 906
Binondo, Manila 1006
244-3297; 0917-8750819
JLTAN819@gmail.com
OBJECTIVE
To contribute to your organization’s success through the use of project management skills
as well as leadership and strategic management on business intelligence.
QUALIFICATIONS
• Over eight years of project management experience in thirteen years in IT
industry with more than three years focusing on data warehousing and business
intelligence.
• Experienced in performing project management function on big projects (duration
of 4 to 5 months). Also experienced in leading a team of project managers and
business analysts as well as developers of reports and dashboards.
• Skilled at building effective and productive working relationships with both
clients and working team.
• Experienced in setting up and improving business processes such as service
management and change management.
• A self-starter with strong analytical skills and customer-centric mindset. Has the
knack in analyzing problems, developing and simplifying processes, and finding
simple yet innovative solutions.
• M.B.A. graduate and good scholastic records.
PROFESSIONAL EXPERIENCE
Jan 2016 – Present ACS Technologies Ltd.
Project Manager
Project manager that is responsible for all Automated Fare Collection (AFC) System
projects of ACS – Philippines operation. The key projects handled are the rollout of the
Beep card system to its bus operations and the expansion of the ePlus card system to
transportation (Cebu BRT system) and more retail partners.
• Planned and spearheaded the rollout of Beep cards (initially used only for Metro
Manila’s railway system) to Metro Manila’s bus system. This automated ticketing
system is a collection of multiple components such as the bus validator, electronic
ticketing machine, driver console and the bus management (backend) system.
Successfully integrated these components to Beep’s fare media (Beep cards) and its
central clearing system. This project covers both fixed fare buses (Phase 1) and
distance-based multi-fare buses (Phase 2). As of 2016, more than 70 buses in Metro
Manila have been enabled to use Beep card.
• Managed the projects related to SM’s ePlus card system. This includes ePlus’ first
dig into the transportation sector, which is the Cebu Bus Rapid Transit (BRT) system.
This is the first operational BRT project in the Philippines. This project covers the
end-to-end AFC solution from cards and reader devices to back office and central
clearing systems. Also handled projects on ePlus’ expansion to SM’s retail partners
such as Watsons, Alfamart, among others. These projects involve Mobile POS (Point
of Sales) terminals and backend applications.
• Directed and coordinated the activities of the AFC project teams of around 25 people
from solution architects to application and backend developers to testers to
deployment engineers.
• Reports directly to CEO (based in Hong Kong) and to the Philippine General
Manager. Provides them with weekly updates on project statuses and resource
utilizations.
• Worked with our VP – Program Management to improve the company’s V-Model
software development process. Implemented this new process starting Q3 2016.
May 2013 – Dec 2015 Smart Communications, Inc.
Project Manager / Reports and Dashboard Delivery
Lead
Led the Reports and Dashboard Delivery Team of Smart’s IT-Business Intelligence
department. This team is responsible for providing accurate, effective and timely report
requests as well as reporting solutions and automations to end-users. The clients of this
team covers different sectors from Smart, namely marketing and business analytics, sales
and retailer trading, network traffic and analytics, internal revenue and fraud
management, international carriers and settlements and finance.
• Oversaw a team of 35 personnel, which composed of service management unit
(project manager, business analyst, quality analyst) and reports development unit.
• Planned and refined the service management process (project management and
business analysis) as well as improving the reports development life cycle, reports
inventory and access management. Organized and created sub-teams that cater to the
business needs.
• As project manager, spearheaded the rollout of the new EDW (Oracle X3-2) through
coordination with various vendors, developers and operations team. Oversaw the
migration of all reports from the old EDW to the new one. Completed the actual
migration of reports with seamless transition and transparent to the users.
• Strategized and coordinated the loading of relevant data needed for reports
development into the Enterprise Data Warehouse (EDW). The key milestone is the
integration of Sun data which allows Sun data into Smart’s EDW for the first time
since the Smart-Sun merger and makes the EDW as the data hub for all Smart’s and
Sun’s reports.
• Planned and oversaw the creation of the reports cubes. This solution shortens the SLA
of report development in Oracle Business Intelligence Enterprise Edition (OBIEE)
from 1 week to 2 days, enables the self-service capability through OBIEE Answers to
empower the end-users in creating their own reports, and allows longer retention of
data in EDW (from 1 year to 3 years). Multiple reports cubes were built with each
specializing in its field from billing/charging to network traffic to sales/trade.
• Devised and implemented the production monitoring framework. This includes
monitoring tools that keep tracks of hourly trending of data being loaded, long running
jobs, parameter fallouts as well as the movement of data from lower tiers to the
reporting cubes. This framework also includes auto-provisioning of the business
parameters.
• Strategized and directed the development of the Top Management dashboard. Played a
key part in the design of this dashboard. Ensured successful rollout as well as
operationalization and stabilization of its backend system. A by-product of this
backend system is the Top Management KPI reports that is emailed daily at 6AM and
9AM to key stakeholders.
• Planned and led the automation of various reports to produce more accurate and timely
reports. One key report is the Eload Trade Flow Report. This report is translated from
being a weekly, Day-10 report that retrieves data from FTP servers into a daily, Day-1
report that loads from actual source systems. This enables the dealers, agents and
retailers to track their sales on a daily basis and allows the sales headquarters to
strategize and react faster to the trade market behavior.
• Led the rollout of Tableau in Smart. This empowers multiple departments such as
Business Analytics and Network Analytics to utilize Tableau as their visualization tool
and to make use of the Tableau server for their daily source of data and report
distribution.
Jun 2012 – Mar 2013 Amdocs Philippines, Inc.
Project, Release and Change Manager
Project manager that is responsible for the preparation, coordination and execution of the
activities required to achieve smooth and quality deployment of Project Optimus into the
customer environment. Project Optimus is the end-to-end Enterprise Data Warehouse
(EDW) solution for Globe. It consolidates and reconciles data from Globe systems and
transforms them into advanced reporting and data analysis to assist Globe in their
decision-making and serve their business needs.
• Planned, directed and coordinated activities of Project Optimus to rollout technical
solution and business process deployment. Effectively led and coordinated with the
project teams from application developers and testers to system and database
administrators to data center operators and level 2 support teams.
• Played a vital role in the stabilization of Phase 0.5 by being responsible for leading the
post-production release management activities such as system health maintenance,
reconciliation and backup strategy, and environment synchronization.
• As the Change Manager, developed and rolled-out the change management and
configuration management processes. Ran the Change Control Board of Amdocs.
• Defined the Operational Readiness Testing (ORT) scenarios. Managed the creation of
its testing environment and led the ORT execution to be completed on time. Played an
active role in the formulation of the Performance Testing (PT) scenarios to ensure that
efficiency and scalability even in higher capacity are covered.
• Responsible for coordinating of the hands-on training, UAT participation, incubation
process and knowledge transfer sessions of the operations team (from L1/DCO to L2
and L3). Ensured production support readiness through the creation of the shift plan,
escalation matrix and third party engagement model.
• Conducted the Dress Rehearsal (DR) to exercise the project team on the activities to be
performed during production migration and to validate the hour-by-hour cutover plan
for task sequencing and timing.
Nov 2003 – May 2012 Smart Communications, Inc.
Jan 2011 – May 2012 Project Management Officer
Project manager that handles the International Services portfolio of Smart
Communications. The international services portfolio covers all revenue-generating and
business-enabling projects that include international voice, text and data promos,
outbound roaming products and services, and international services platforms.
• Excellent communication and relationship skills with business proponents by
providing accurate reporting and information on the ongoing projects.
• Managed project teams of around 20 people of varying disciplines (engineers,
software developers, business and quality analysts, system and database
administrators, operations personnel).
• Notable projects launched include Smart and TNT promos like Talk-A-Lot and Flexi
Call and Text, Presyong Pinoy Budget Roaming, Smart’s Prepaid Data Roaming and
the Hellow Card.
Jan 2007 – Dec 2010 Software Development Supervisor
Project Manager of a functional team that handles projects related to the interaction and
processing of the Smart SIM menu and its corresponding back-end service engines.
Provided leadership to a team of five employees.
• Initiated and managed the development of the key Smart platforms such as Universal
Download Manager (UDM), Menu Activation Service Engine (MASE) and USSD
Service Engine. The UDM centralizes all over-the-air menu download of Smart into
one single system. The MASE handles the menu activation of all Smart Money
products. The USSD SE enables another means for Smart to transmit information
through the USSD protocol. This service engine is used for Smart’s Presyong Pinoy,
which allows the company to offer regular roaming SMS at the cost of a local SMS.
Nov 2003 – Dec 2006 Software Development Analyst
• Developed the Smart Menu of Smart Buddy 3 and 4, Talk N’ Text, Infinity, Smart
Gold, Trade SIM, Dealer SIM and MasterCard Demo SIM as well as key Smart
services such as Smart Load, Smart Money and Mobile Banking.
EDUCATION
2005 - 2009 Master of Business Administration
De La Salle University
Graduated with CGPA of 3.583
1998 - 2002 B.S. Electronics and Communications Engineering
De La Salle University
Cum Laude
4th
Place, ECE Board April 2003
Jose Rizal Honors Society Award
Consistent First Honor Dean’s List
TRAINING
• Project Management Body of Knowledge (PMBOK) Training – ATX Global
Solutions
• Developing the Leader Within you (John Maxwell) – Francis Kong
OTHER INFORMATION
Fluent in English, Filipino and Chinese. Born on August 19, 1981 in Manila, Philippines.
EDUCATION
2005 - 2009 Master of Business Administration
De La Salle University
Graduated with CGPA of 3.583
1998 - 2002 B.S. Electronics and Communications Engineering
De La Salle University
Cum Laude
4th
Place, ECE Board April 2003
Jose Rizal Honors Society Award
Consistent First Honor Dean’s List
TRAINING
• Project Management Body of Knowledge (PMBOK) Training – ATX Global
Solutions
• Developing the Leader Within you (John Maxwell) – Francis Kong
OTHER INFORMATION
Fluent in English, Filipino and Chinese. Born on August 19, 1981 in Manila, Philippines.

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Jeffrey Tan Resume 2016

  • 1. JEFFREY L. TAN, MBA 850 Alvarado Street, Rm. 906 Binondo, Manila 1006 244-3297; 0917-8750819 JLTAN819@gmail.com OBJECTIVE To contribute to your organization’s success through the use of project management skills as well as leadership and strategic management on business intelligence. QUALIFICATIONS • Over eight years of project management experience in thirteen years in IT industry with more than three years focusing on data warehousing and business intelligence. • Experienced in performing project management function on big projects (duration of 4 to 5 months). Also experienced in leading a team of project managers and business analysts as well as developers of reports and dashboards. • Skilled at building effective and productive working relationships with both clients and working team. • Experienced in setting up and improving business processes such as service management and change management. • A self-starter with strong analytical skills and customer-centric mindset. Has the knack in analyzing problems, developing and simplifying processes, and finding simple yet innovative solutions. • M.B.A. graduate and good scholastic records. PROFESSIONAL EXPERIENCE Jan 2016 – Present ACS Technologies Ltd. Project Manager Project manager that is responsible for all Automated Fare Collection (AFC) System projects of ACS – Philippines operation. The key projects handled are the rollout of the Beep card system to its bus operations and the expansion of the ePlus card system to transportation (Cebu BRT system) and more retail partners. • Planned and spearheaded the rollout of Beep cards (initially used only for Metro Manila’s railway system) to Metro Manila’s bus system. This automated ticketing system is a collection of multiple components such as the bus validator, electronic ticketing machine, driver console and the bus management (backend) system. Successfully integrated these components to Beep’s fare media (Beep cards) and its central clearing system. This project covers both fixed fare buses (Phase 1) and distance-based multi-fare buses (Phase 2). As of 2016, more than 70 buses in Metro Manila have been enabled to use Beep card.
  • 2. • Managed the projects related to SM’s ePlus card system. This includes ePlus’ first dig into the transportation sector, which is the Cebu Bus Rapid Transit (BRT) system. This is the first operational BRT project in the Philippines. This project covers the end-to-end AFC solution from cards and reader devices to back office and central clearing systems. Also handled projects on ePlus’ expansion to SM’s retail partners such as Watsons, Alfamart, among others. These projects involve Mobile POS (Point of Sales) terminals and backend applications. • Directed and coordinated the activities of the AFC project teams of around 25 people from solution architects to application and backend developers to testers to deployment engineers. • Reports directly to CEO (based in Hong Kong) and to the Philippine General Manager. Provides them with weekly updates on project statuses and resource utilizations. • Worked with our VP – Program Management to improve the company’s V-Model software development process. Implemented this new process starting Q3 2016. May 2013 – Dec 2015 Smart Communications, Inc. Project Manager / Reports and Dashboard Delivery Lead Led the Reports and Dashboard Delivery Team of Smart’s IT-Business Intelligence department. This team is responsible for providing accurate, effective and timely report requests as well as reporting solutions and automations to end-users. The clients of this team covers different sectors from Smart, namely marketing and business analytics, sales and retailer trading, network traffic and analytics, internal revenue and fraud management, international carriers and settlements and finance. • Oversaw a team of 35 personnel, which composed of service management unit (project manager, business analyst, quality analyst) and reports development unit. • Planned and refined the service management process (project management and business analysis) as well as improving the reports development life cycle, reports inventory and access management. Organized and created sub-teams that cater to the business needs. • As project manager, spearheaded the rollout of the new EDW (Oracle X3-2) through coordination with various vendors, developers and operations team. Oversaw the migration of all reports from the old EDW to the new one. Completed the actual migration of reports with seamless transition and transparent to the users. • Strategized and coordinated the loading of relevant data needed for reports development into the Enterprise Data Warehouse (EDW). The key milestone is the integration of Sun data which allows Sun data into Smart’s EDW for the first time since the Smart-Sun merger and makes the EDW as the data hub for all Smart’s and Sun’s reports. • Planned and oversaw the creation of the reports cubes. This solution shortens the SLA of report development in Oracle Business Intelligence Enterprise Edition (OBIEE) from 1 week to 2 days, enables the self-service capability through OBIEE Answers to
  • 3. empower the end-users in creating their own reports, and allows longer retention of data in EDW (from 1 year to 3 years). Multiple reports cubes were built with each specializing in its field from billing/charging to network traffic to sales/trade. • Devised and implemented the production monitoring framework. This includes monitoring tools that keep tracks of hourly trending of data being loaded, long running jobs, parameter fallouts as well as the movement of data from lower tiers to the reporting cubes. This framework also includes auto-provisioning of the business parameters. • Strategized and directed the development of the Top Management dashboard. Played a key part in the design of this dashboard. Ensured successful rollout as well as operationalization and stabilization of its backend system. A by-product of this backend system is the Top Management KPI reports that is emailed daily at 6AM and 9AM to key stakeholders. • Planned and led the automation of various reports to produce more accurate and timely reports. One key report is the Eload Trade Flow Report. This report is translated from being a weekly, Day-10 report that retrieves data from FTP servers into a daily, Day-1 report that loads from actual source systems. This enables the dealers, agents and retailers to track their sales on a daily basis and allows the sales headquarters to strategize and react faster to the trade market behavior. • Led the rollout of Tableau in Smart. This empowers multiple departments such as Business Analytics and Network Analytics to utilize Tableau as their visualization tool and to make use of the Tableau server for their daily source of data and report distribution. Jun 2012 – Mar 2013 Amdocs Philippines, Inc. Project, Release and Change Manager Project manager that is responsible for the preparation, coordination and execution of the activities required to achieve smooth and quality deployment of Project Optimus into the customer environment. Project Optimus is the end-to-end Enterprise Data Warehouse (EDW) solution for Globe. It consolidates and reconciles data from Globe systems and transforms them into advanced reporting and data analysis to assist Globe in their decision-making and serve their business needs. • Planned, directed and coordinated activities of Project Optimus to rollout technical solution and business process deployment. Effectively led and coordinated with the project teams from application developers and testers to system and database administrators to data center operators and level 2 support teams. • Played a vital role in the stabilization of Phase 0.5 by being responsible for leading the post-production release management activities such as system health maintenance, reconciliation and backup strategy, and environment synchronization. • As the Change Manager, developed and rolled-out the change management and configuration management processes. Ran the Change Control Board of Amdocs. • Defined the Operational Readiness Testing (ORT) scenarios. Managed the creation of its testing environment and led the ORT execution to be completed on time. Played an
  • 4. active role in the formulation of the Performance Testing (PT) scenarios to ensure that efficiency and scalability even in higher capacity are covered. • Responsible for coordinating of the hands-on training, UAT participation, incubation process and knowledge transfer sessions of the operations team (from L1/DCO to L2 and L3). Ensured production support readiness through the creation of the shift plan, escalation matrix and third party engagement model. • Conducted the Dress Rehearsal (DR) to exercise the project team on the activities to be performed during production migration and to validate the hour-by-hour cutover plan for task sequencing and timing. Nov 2003 – May 2012 Smart Communications, Inc. Jan 2011 – May 2012 Project Management Officer Project manager that handles the International Services portfolio of Smart Communications. The international services portfolio covers all revenue-generating and business-enabling projects that include international voice, text and data promos, outbound roaming products and services, and international services platforms. • Excellent communication and relationship skills with business proponents by providing accurate reporting and information on the ongoing projects. • Managed project teams of around 20 people of varying disciplines (engineers, software developers, business and quality analysts, system and database administrators, operations personnel). • Notable projects launched include Smart and TNT promos like Talk-A-Lot and Flexi Call and Text, Presyong Pinoy Budget Roaming, Smart’s Prepaid Data Roaming and the Hellow Card. Jan 2007 – Dec 2010 Software Development Supervisor Project Manager of a functional team that handles projects related to the interaction and processing of the Smart SIM menu and its corresponding back-end service engines. Provided leadership to a team of five employees. • Initiated and managed the development of the key Smart platforms such as Universal Download Manager (UDM), Menu Activation Service Engine (MASE) and USSD Service Engine. The UDM centralizes all over-the-air menu download of Smart into one single system. The MASE handles the menu activation of all Smart Money products. The USSD SE enables another means for Smart to transmit information through the USSD protocol. This service engine is used for Smart’s Presyong Pinoy, which allows the company to offer regular roaming SMS at the cost of a local SMS. Nov 2003 – Dec 2006 Software Development Analyst • Developed the Smart Menu of Smart Buddy 3 and 4, Talk N’ Text, Infinity, Smart Gold, Trade SIM, Dealer SIM and MasterCard Demo SIM as well as key Smart services such as Smart Load, Smart Money and Mobile Banking.
  • 5. EDUCATION 2005 - 2009 Master of Business Administration De La Salle University Graduated with CGPA of 3.583 1998 - 2002 B.S. Electronics and Communications Engineering De La Salle University Cum Laude 4th Place, ECE Board April 2003 Jose Rizal Honors Society Award Consistent First Honor Dean’s List TRAINING • Project Management Body of Knowledge (PMBOK) Training – ATX Global Solutions • Developing the Leader Within you (John Maxwell) – Francis Kong OTHER INFORMATION Fluent in English, Filipino and Chinese. Born on August 19, 1981 in Manila, Philippines.
  • 6. EDUCATION 2005 - 2009 Master of Business Administration De La Salle University Graduated with CGPA of 3.583 1998 - 2002 B.S. Electronics and Communications Engineering De La Salle University Cum Laude 4th Place, ECE Board April 2003 Jose Rizal Honors Society Award Consistent First Honor Dean’s List TRAINING • Project Management Body of Knowledge (PMBOK) Training – ATX Global Solutions • Developing the Leader Within you (John Maxwell) – Francis Kong OTHER INFORMATION Fluent in English, Filipino and Chinese. Born on August 19, 1981 in Manila, Philippines.