Eric Massey has over 12 years of experience in leadership and managerial positions in both the military and retail/restaurant industries. He has strong skills in operations management, staff training, scheduling, inventory control, and people leadership. Most recently, he worked as an Assistant Store Manager at Walgreens for 8 years where he increased sales, decreased shrinkage, and supervised teams of 10-20 employees. He holds a Bachelor's degree in Business Management from the University of South Florida.
Experienced Retail Manager Seeking New Opportunity
1. Eric A. Massey
__________________________________________________________________
Mandalay Dr. 440-263-6358
Parma Hts., OH 44130 EMassey2307@yahoo.com
HIGHLY EXPERIENCED RETAIL/RESTAURANT MANAGER
Performance Profile/Performance Summary
12+ yrs. experience in Leadership/Managerial positions in both military, restaurant &
retail environments (to include last eight years as an Assistant Store Manager w/ Walgreens).
Strong Work-Ethic with the ability to adapt to challenging work settings & adept at working with
multiple teams with diverse backgrounds. Possess Excellent Multi-Tasking & Organizational
skills used to meet all work demands/goals. Demonstrate a high level of motivation & pride in
all aspects of work. Demonstrated ability to train, manage, and motivate team members to
achieve organizational objectives.
Core Competencies
Operations Management Inventory Control
Staff Training, Scheduling, & Development P&L Management
Cash Management & Expense Control Purchasing Management
Microsoft Word/Excel/PowerPoint Advertising/Merchandising
Customer Leadership Operations/Business Leadership
People Leadership Strategic Results Leadership
Professional Experience
Walgreens 2006-2015
ASM (Assistant Store Manager) 2007-2015
Attended/Completed LEAP (Lead, Engage, Advance, Program)
A Leadership Development Course for Assistant Store Managers
Executed Company Strategy through Planning, Engagement & Performance
Management
Supervised 10-20 TEAM members, who reported directly to me
Conducted Employee Interviews/Hired & Trained to company objectives/policies
and procedures
Managed/Delegated/Coached/Developed Team Members in order to Achieve
Company Initiatives/Goals & Objectives
Adapted to diverse clientele and team members in 8+ different stores with
varying ethnic backgrounds
Analyzed P&L Operating Statements and integrated numerous strategies in those
areas needed focus
Implemented Action Plans to maximize sales
Increased sales fiscal yr. 2014 by 4.3%
Decreased Shrink of Store by 3.8% by direct control of inventory through newly
launched program (OSA or On-Shelf Availability)
Planned/Conducted daily meetings to highlight recent accomplishments and to
direct the focus of the day through Goal Setting and Clear Objectives
Scheduled employees to meet payroll budgets and business demands
Processed Payroll for entire store bi-weekly
2. Walgreens cont.
Assistant Manager 2006-2007
Maintained SWIS Department (Store within a Store) through ordering,
merchandising, inventory and the overall appearance of the department
Attained PTCB (Pharmacy Tech Certification Board) Certificate with an overall
means score of 81%
Demonstrated ability of strong Motivation, Reliability, Teamwork, Pride,
Integrity and Initiative
Fred Flemings BBQ Tampa, FL
Assistant Manager 2004-2006
Managed day-to-day operations of the kitchen responsibilities to include
planning, engagement and execution
Introduced ideas/programs to increase customer satisfaction by implementing
new menu items
Increased profits by roughly 5% & reduced food costs by 7%
Bennigan’s Irish Restaurant Tampa, FL
Head Server/Training Coordinator 2002-2004
Trained employees to meet customer-service standards
Scheduled servers to meet business demands based on volume times
Implemented a new training program which reduced training time from 5 to 3
days thus decreasing payroll expense
Bonnet Companies Inc. Medina, OH
Crew Leader of Lawn Maintenance Team 2000-2001
Managed 30+ accounts through direct monitoring of Team of four
Decreased payroll by 5% through Implementation of new maintenance program
designed to each team members strengths
EDUCATION
The University of South Florida
Bachelor of Arts in Business Management
Secretary of FBLA (Future Business Leaders of America)
Organized numerous fund-raising events
Raised Donations for Hurricane Katrina victims through bake sales and
car washes – money donated to Second harvest
MILITARY
United States Army Squad Leader Jan. 1996 – Sept. 2000
Advanced Leadership Training, Noncommissioned Officers’ School
Awarded 3 Army Achievement Medals, 2 Good Conduct Medals and an ARCOM
Medal for outstanding dedication and performance
Experienced Squad Leader of eight+ soldiers
Motivated my Team to complete mission at hand
Lead by example