1. RESUME
PAVITHRAK Contactno: +91-9538094109
E-mail:pavithrareddy831@gmail.com
OBJECTIVE:
Looking forward to join an esteemed organization and work with team to provide cost
effectiveand customer centric service for the accomplishment of self as wellas organization goals.
TOTALEXPERIENCE : Having 5+ yearsof Relevant Experience in Mortgage
PROFILE SUMMARY :
 Senior Analyst Reviewing of Title Documents with a leading organise of repute, preferably in BPO
Company.
 5.2 Years of experience at TechSupport in Title Closing, Title Tracking as well as Title Taxes.
 Subordination and pre-processing of Title.
CURRENT WORKING EXPERIENCE:SeniorAnalystinNova(July2012to Till date)
RolesandResponsibilities:
 Developing new streams for revenue growth and maintaining relationship with customers to achieve
repeat / referral business.
 Mapping clients need, identifying improvement areas and implementing measures to maximize
customer satisfaction levels.
 Managing service operations for rendering and achieving quality services; providing first line customer
support by answering queries, resolving issues and ensuring minimum TAT.
 Leading, training and monitoring the performance of team members to ensure efficiency and meeting of
individual and group targets.
HIGHLIGHTS :
 Playeda key role in Mortgage.
 Handled a network of channel partners and ensured.
 Led initiatives to motivate partners (through contests / incentive schemes) towards increasing
business.

2. Trainings :
 Trained in basics of Mortgage.
 Basics of complete Title Documents.
 Email’s knowledge.
QUALIFICATION :
 B-COM:Visveswariah College, Bangalore University,Bangalore
 Pre UniversityCollege:SeventhDay Adventist College, Bangalore
 SSLC : Seventh Day Adventist High School, Bangalore
PROFESSIONALQUALIFICATION:
Operating Systems : Conversant withTally,
Applications : MS-Office (Word, Excel, PowerPoint, Access) & Internet Applications
Strengths :
 Working under deadlines.
 Self-belief, Self-confidence and ability to grasp new things quickly.
 Good planning & problem solving skills.
 Ability to adapt to new environment quickly.
 Win-Win believer.
PERSONAL DETAILS:
FATHER NAME : KRISHNA REDDY
D.O.B : 02nd OCTOBER 1989
SEX : FEMALE.
NATIONALITY : INDIAN
LANGUAGES KNOWN : ENGLISH, HINDI, KANNADA, TELUGU & TAMIL.
MARTIAL STATUS : SINGLE.
PERMANENT ADDRESS:
PO+ PS : #83, B. HOSAHALLY,
Andenahally (POST)
VIA : Sarjapura
DIST : BANGALORE RURAL
STATE : KARNATAKA
PIN CODE : 562125
COUNTRY : INDIA
DECLARATION:
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Place: Bangalore
Date: PAVITHRAK