1. Name : KiranKrishnan
Email ID : Taureankrish@gmail.com
Contact # : +917025667440, 0470-2678780
Date ofBirth : 15-11-1983
Passport # : H4929748
Nationality : Indian
OBJECTIVE
Seeking a challenging position where I can affix myself with my problem-solving and
analytical skills, to render my intellectual abilities and services to the organization in a
most effective mode that would be rewarding to both the organization and me, with my
knowledge of interpersonal communication skills.
EDUCATION
- Bachelors of commerce (B.Com –VET 1st Grade College March2005), Bangalore
- Higher Secondary (XII) – SSMRV College March 2001),Bangalore
- Senior Secondary(X) – St. Thomas Aquinas School (March1998), Bangalore
EXPERIENCE
- Infosys BPO Ltd (25/2/08 to 16/2/2015) as PROCESSSPECIALIST (SME)
- Mphasis (31/10/2006 to 20/8/2007) as Customer Support Officer (Voice Support).
- Currently Running Family Business
ROLES AND RESPONSIBILITIES
- Resolving of product and service related discrepancies (contract related issues,
quantity mismatch etc.) of customers/partners.
- Resourceful at maintaining excellent relationships with clients (Internal &External) to
achieve quality product and service norms
- Handling of SCMP project (smart care product validations) with leading the team.
- Preparing bi-weekly progress report of the project and sending to the client,
management and the team.
- Working with cross functional teams and global managers to provide better
customer experience for the end customer/stake holders. Managing the entire shift,
supervising the team.

2. JOBPROFILE
- Transactional: Managing Cisco service contract accounts and making necessary /
required business changes as per customer request.
- Supervising the shift and allocation work among executives.
- Prioritizing escalations by assigning the work and following up with agents / cross-
functional teams till the issue is resolved.
- Mentoring new executives to deliver quality services.
- Tracking and monitoring the inflow, work completed and pending.
- Preparing quality reports and sharing the entire team, management.
- Preparing Learning check questionnaire and taking tests of team individuals to
improve quality.
- Management of Queue Volumes and consolidation of daily reports.
- Publishing various daily and weekly reports as per requirements from clients /
management.
- Attending daily escalation call with global managers, driving faster resolution of
pending work and sharing progress report on daily basis.
- Effectively interacting with cross functional teams ,managing healthy work
environment
ACHIEVEMENTS
- Received RampAward and Spot Award for maintaining 100% Quality and
exceeding productivity targets.
- Awarded Star award for outstanding performance during Quarter End.
LANGUAGES KNOWN
English, Kannada, Hindi, Malayalam, and Tamil