1. Pushkaraj Vasantrao Joshi
Flat No 8, Raj Plaza, Samarth Nagar
New Sangvi, Pune 411027
Mobile: 9881264562
Mail----- pushkarajvjoshi@gmail.com
OBJECTIVE : To Secure Responsible and challenging position in an Organization.
Professional Synopsis
Electronics, Television (Consumer Electronics) & DTH industries with 20 + yrs experience in
Operations, Field Service, Customer Services,.
Presently working with TATA SKY LTD As Assistant Manager Field Service Delivery from Aug
2011 to till
Previously working with BBCL (Videocon d2h). As Area Head (CS) From July 2010 to Aug 2011
and from July 2006 to July 2010 with Tata Sky Ltd as Area Operation Incharge.Extensive
experience in Sales, Service & churn-.
Proficient in interfacing with Distributors, Dealers ISP’s (Business Partners)
Effective communicator with excellent relationship management skills with strong analytical,
problem solving & organizational abilities.
ORGANIZATIONAL EXPERIENCE/ACHIEVEMENT
From August 2011 to March 2015 in TATA SKY LTD as a Senior Area Service in Charge.
Achieved Churn Management champ award during Nov 2011 to Jan 2012 against
campaign of “Jhum Barabar Jhum”
Awarded “CEO of the Quarter” in Dec 2012 from honorable CEO.
In April 2015 promoted as an Assistant Manager.
From July, 2010 to Aug 2011 with BBCL (Videocon d2h). Pune Circle.
As area Head for Pune city & Pune UPC
From July 2006 to June 2008 with TATA SKY as a Field Service Coordinator
In July 2008 Promoted as a Team Leader
In April 2009 Promoted as an Area Operation In charge.
Role & Responsibilities in DTH Industries
• Organizational work for developing Branch from beginning
• Complete man management for leading a high performance team. This includes
staffing, coaching, motivation and evaluation.
• Implement Quality Improvement Initiatives
• Meet norms for the complete unit such as
1. - Service targets
2. - Productivity: Installs per day, Zero Defects, Average time to Install, Improve
Turnaround times
3.- Meet churn objectives amongst key customer segments
4 -Revenue: Number of subscriptions, Number of STBs
5- Lower Overheads and servicing Costs
6 -100% Business Integrity
7- Monitoring & optimizing Call load
• Distributor Selection & Development evaluation & improvement.
• ISP selection, development, evaluation and improvement
Customer servicing

2. a. Subscriptions and Average Revenue per Units (ARPU)
b. Service high value VIP customers, Hotel customers
• Maintain relationships with dealers and distributors in the unit
• Community relations and maintaining relationship with regulatory authorities
• Develop and implement business promotion programs
• Process training to staff / ISP/Distributor & engineers.
• Extra works as per the process defined.
• ISP/Distributors monitoring and Control as per the Baselines.
• Daily review of the Sales/Service Activity Progress with the ISP/Distributor team
• Explaining the Activity to ISP/Distributor team
• Timely Work order Closure.
• Inventory tracking
• Documentation
• Team Members evaluation.
• Team Building, Motivation, Risk Assessment, Conflict Resolution
• Company / Project policy implementation at location
• Responsible for DTH field Service operation after sales
• Handling ISP’s at ,Pune/Ahamednagar
• Proactive leader with refined business acumen and exemplary people skills. Facilitate a
team approach to achieve organizational objectives, increase productivity and enhance
employee morale.
• Appointing Distributor and ISP (Installation Service Provider)
• Responsible for meet service targets & handle work load
• Responsible for effectively managing and Supervising ISP, by planning and focusing
Service targets
• Responsible for Dealer network expansion for sales/Service growth
• Responsible for effectively managing and supervising Distributors , by planning and
focusing sales targets
• Appointing experience Zone/ CMP ( Customer Managing Point)
• Instrumental in making the Company profitable.
• Responsible for Material reconciliation of ISP/Distributor
From Apr’1999-Jully 2003 with Mirc Electronics Ltd (Onida), Pune. As Group Leader
Role & Responsibilities in Consumer Electronics
• Handle Indoor Service
• Responsible for meet service targets & handle work load
• Monitor daily engineer Activity & performance ( conducting weekly Review Meet)
• Responsible for effectively managing and Supervising Engineer, by planning and
focusing Service targets
• Handled AMC’s and identified avenues for augmenting revenue from the same
• Process training and Technical Training to Service Engineer.
• Spare reconciliation
• Conduct Pre ISO Audit
• Monitoring, mentoring & motivating the workforce for enhancing their operational
efficiencies & productivity.
From April’1992-Mar’1999 with Mirc Ele Ltd (Onida), Pune. As a Service Technician
Key Result Area
• Giving Service to customer at doorstep

3. • Giving delighted service to customer
• Maximum revenue generated through AMC
• Resolve Critical Technical issue Over at all Maharashtra CRC
• Technical qualification:-
Qualification Institute /University
Year of
Success
Score
SSC SSC Board (MS) 1985 43%
licenseciate
Radio Audio
servicing
Vocational Board , Mumbai (MS) 1989 58%
Licenseciate
Television & video
servicing
Vocational Board , Mumbai (MS) 1990 62%
B.A. Pune University (MS) 1998
Second
Class
Personnel Information
Address: Flat No 8 Raj Plaza
Samarth Nagar, Shivaji Park
Nr. Sai Chowk, New Sangvi
Pune 4110027
Mobile : 9881264562
Date of Birth: 09th
May 1968
Marital Status: Married.
Hobby. . Playing Chess / Trekking / music
Current CTC: Rs. 6, 56000/- p.a.
Thanking You
Place: Pune
Date----