Rahul Kumar provides a summary of his experience as a SAP functional consultant specializing in SAP SD and master data management projects. He has over 11 years of experience leading projects involving integration between SAP and other systems like SFDC and CRM solutions. His responsibilities have included requirements gathering, gap analysis, configuration, testing, training and post-implementation support.

1. Rahul Kumar
9817 W Valley Ranch Pkwy Apt#1191
Cellphone:+19089163188
Irving Tx 75063
mail: rahul.sri14@gmail.com
Experience Summary
 A SAP Certified Professional in SAP OTC with more than 11 years of SAP R/3 Sales &
Distribution (SD) experience.
 Hands on working experience in Master Data integration and management projects with
CRM solutions like SFDC, UCM and SAP.
 Collaborating with Business for new opportunities of process improvements and
enhancements.
 Working with IT Architecture team for the current challenges improvements in system
landscape,
 Functional lead, senior functional consultant for several maintenance and support
projects.
 Expertise in preparing Business requirement document & functional specifications.
 Expertise in front door process for creating new projects and PTRs, preparing business
cases for new project requirement, Project initiation and funding approvals for the
project kickoff.
 Well acquainted and expertise in delivery across all phases of projects (Business
requirements, Gap-Analysis, As-Is/To-Be analysis, Business Blue Printing, Prototyping,
Analysis, Design, Customizing, Configuration, Go-live and Post Implementation Support).
 Expertise in Master data projects with in depth working experience in configuring new
accounts, data migration methodologies, mapping and conversion activities using custom
ABAP report design and LSMW.
 Expertise in Logistics Execution (LE) functionalities like Outbound Delivery processing,
delivery types and item categories, picking, Goods Issue, Bill of Landing and warehouse
management and goods issue, scheduling, Routing and Route Determination, controlling
transportation processing and also worked on Material Listing and Transfer of
Requirement, Availability Check.
 Expertise in EDI methodologies for orders, invoices, delivery, output through RFC and
Idocs. In depth working experience in designing custom Idoc type, custom segments and
custom inbound and outbound function modules as per the business and project
requirement.
 Expertise and in depth knowledge of creating custom order types, item categories,
schedule lines, output types.
 Experienced in Drop ship, third party, STO and back order processing in support projects.
 Expertise in define and assigning pricing procedure with custom condition type with
routines and preconditions and creation of condition records.

2.  Hands on working experience in Material, Vendor, Source list & info record, PR, PO,
MIGO, MIRO for support projects.
 Hands on working experience in Credit Master Configuration.
 Expertise in writing test cases and Test script in Mercury Quality Centre (MQC), HPSM
process management, Project documentations in SharePoint.
 Expertise in driving the changes as change manager and get all the required business and
IT approvals to move forward for Go Live.
Professional Education
Degree Qualification College / University / Institution
Year of
Passing
Post Graduate in
Management
Marketing Management
School Of Management Sciences,
Varanasi, UP, India
Apr-05
To
Apr-07
Bachelor Of
Technology
Computer Science
Integral Institute of Technology,
Lucknow, UP, India 1998-2002
Professional Certifications
Course / Certification Name Institution Year Score
SAP Global Certification
(Certification ID: 0004920093)
Siemens Information Systems
Ltd.
May2008 83%
Employment History
Company Name Designation Start date End Date
1. CSC Professional Application
Delivery
07/14/2008 Till date
2. ICICI Bank Sales Manager May 2007 May-08
3. Steag Encotec GmbH Project Engineer- System
Technologies
Jun-02 Mar-05

3. Project Name SAP-SFDC Synchronization Project Start Date 11/01/2014
Client Avaya End Date 11/09/2015
Project Location Basking Ridge, NJ and Coppel, Texas Role Functional Analyst,
Lead
Project
Description:
Customermasterdata synchbetweenAvaya’sSalesforce.comand SAPERPsis a
masterdata managementstrategy toimprove the endtoendbusinessprocessesof
creatingand changingcustomermasterdataby implementingreal-timeintegration
betweencustomSalesSupportRequest(SSR)applicationinSalesforce.comandSAP.
Thiswill streamline the processbetweenSalesOperationsandOrderManagement,
increasingproductivityaswell ascustomerdataintegrity.
Responsibilities:
 As ISbusinessprocesseswasanalyzedforentire endtoendCMDprocesslifecycle across
differentapplicationslike SAP,SFDC,Siebel,EDW,GTSand CP.
 Businessprocessrequirementwasanalyzedanddocumentedwithcomplete impact analysis
across all the applications.
 CreatingFUNCTIONALSPECforworkingwithSFDCand Integrationteamtodesignthe e2e
functionality.
 Configuringnewcustomaccountgroupandfieldstatus.
 Workingwithtechnical teamtodesignthe customBAPIforcustomercreation& change.
 Functional, integration testingandUATfor entire processchain.
 Newreportdevelopmentdesignforinitial massuploadandmappingof keycustomervalues
fromothersystemsintoSAP.
 Go Live and Initial massuploadof customerdatawere performed.
 Workingwithotherinterface teamstomeasure andpreventanypossibleimpactsaspostgo
live validationandwarrantysupport.
Project Details Overview
Project Name AIA- SAP APS Feeds Start Date 11/01/2014
Client Avaya End Date Till date
Project Location Coppel, Texas Role Functional Analyst
Project
Description:
The objective is to replace the existing SAP feed programs with new feed programs
that are simpler, more efficient and contain the new, required data.
Responsibilities:
 Businessrequirementgathering,attendingmeetingwithusersanddocumentingthe BRSwith

4. functional highlevel design
 Preparationof BusinessUse Cases(BUC) & analysisof KeyDataStructure (KDS) for preparation
of masterdata,systemintegrationtesting.
 Dimensionrequirementanalysisforbookingandworkingwithesbasse teamtobuildthe tables.
 Fact table designfromSAPperspective andbuildthe functional logictocreate them.
 BookingDeltareportrequirementanalysisanddesigninSAPtoprovide the stagingdatatoODS.
 PreparingFunctional specandreviewingTechnical specsforthe reportrequirements.
 Creatingthe testcasescoveringall scenariosforpossible SAPfeedrequirementandauditthe
testresults.
 Functional specsandtestscriptsfor the customsolutionandworkedwithdevelopersto
execute UTscriptsand validate the development.
 Data validationanddataauditingforprocessaccuracy.
Project Name AVAYA N2I Migration Start Date Jun-14
Client Avaya End Date Nov-14
Project Location Basking Ridge, New Jersey Role Functional Analyst
Project
Description:
Migration of Nortel Specific business processes (N Box) into Avaya Central SAP
System (I Box).
Responsibilities:
 Analyzingthe CurrentmasterDatadesigninbothsystemsandfindingthe GAPandconflicting
areas.
 FieldUsage anddropdownanalysisforbothsystems.
 Workingwithdifferentinterface relatedteamslikeGPPR,GQMS,SBA,OC etc.to analysesthe
As isand To Be areasof migration.
 Writingthe OTC specificBRSandFS documentsforCustomermasterdata,salesprocesses and
EDI processes.
 Analyzingthe client’sAS-ISOTCprocesses in N Box systemalonmgwithitsmasterdata,
comparative analysiswithIBox and mappingitto To-BE businessprocessesbyperformingthe
gap analysis.
 Developedfunctional specificationdocumentandcreatedtestplanandtest scriptsfor
differentbusinessscenarios.
 Configure newQTCprocessesintargetSAPsytemandwasresponsibleforforAccountgroups,
Customermasterfieldstatus,Ordertypes,itemcategorydetermination,Pricingstructure,
Copycontrols,Delivery,BillingandAccountdetermination.
 Customizedspecial businessprocessessuchasschedulingagreement,contractsforservices
and STO.
 Configuredcustomermasterrecord,configuredcustomeraccountgroups,numberranges,
incoterms,texttypes,partnerdetermination,termsof paymentandshippinginstructionsetc

5.  Configurationof the Route determination,ShippingpointdeterminationandPlant
determinationatsalesdocumentlevel.
 ConfiguredUSDomesticandInternational pricingprocedure that includedconfigurationof
conditiontypes,accesssequence,conditiontablesandconditionexclusion,settinguppricing
routines.
 Workedon Free goods,textdetermination,Material determination,Incompletionlogand
Productsubstitution.
 Workedon Communicationstructureslike KOMK,KOMPandKOMG and addednew fieldsto
fieldcatalogue
 Configurationof IdocOutputs,associatedpartnerprofile,assignmentof outputtype toIdoc
processingprogram
 DesignedCopyControl RoutinestoFacilitate CopyingNecessaryDatafromSalesDocumentsto
DeliveryandBilling.
 CustomizedbillingdocumentthatinvolvedPeriodicbilling,Milestone billing,Pro-forma
invoices,CreditmemosandDebitmemos.
 Creationof salesorg.specificbatchjobsforinvoice creation(VF06),outputcreation(VF31),
outputsendjob(RSNAST00) as well asprinterandthe relevantarchivingset-up.
 Functional testandworkingwithbusiness usertogetUAT approvals forthe project.
 WorkedwithinterfacesintegratedwithWebMethods,EDIandIDOCSfor communication
betweenvariousR/3Non-SAPClients.
 Responsible forthe preparationof TrainingTool Kit,Presentationandendusertrainingon
configuredprocesses.
 Postimplementationsupportandtroubleshootinginday-to-dayactivities.
Project Name AVAYA MDM Remediation Project Start Date Jul-13
Client Avaya End Date May-14
Project Location Basking Ridge, New Jersey Role Functional Analyst
Project
Description:
Currently Avaya is using SAP R/3 4.6c (B Box) for the domestic US business process
and SAP ECC 6.0 (I Box) for International business process. The purpose of this
project is to use only SAP ECC 6.0 going forward for both the domestic US and
International business process. As a part of the data conversion process, we will be
migrating/converting all the Customer Master data from B Box to I Box.
Responsibilities:
 SeniorSAPFunctional Consultant.
 Extensivelyworkingwithclientsbusinesstodesignbusinessrequirementspecdocumentto
determine active customersinBBox.WorkingwithIT teamto designSystemrequirement
documentation.
 Designingfunctional spec.documenttodetermine active customer,customerextractionlogic
fromsales documents,billingdocumentopenARdocument,partnerfunctions&contact

6. customers.& workingwithABAPteamtodesignTechnical specificationdocuments.Customer
loadlogicintoI box.
 Participatingindailydesign,projectstatusmeetings,defectmanagement,openissuesmeetings
inorder to resolve issuesandenable teamtoachieve plannedmilestones.
 Analyzingthe customermaster&compare themfor bothSAPBoxes.Analysisonaccountgroup
setting,fieldstatusgroupanalysis,fielddatatype & length analysis.
 Executingunittest,functionaltestpriortomovingthe changesintothe testsystem.QA Test
casesdesign,testplanexecutioninHPQC.Takingsignoff fromthe business.
 ED-ALEI interface designandimplementationforbothinboundandoutbound transactions
betweentwoSAPsystems.Well versedinconfigurationexperience inPartnerprofile creation,
idocstructure,segmentdesign,customized&standardmessage type configuration,Function
module enhancement,EDIimplementationthroughRFC&outputtype triggering.
 Performedusertrainingsessionsandprovidedpostgo-livesupportforthe projects.
Project Name AVAYA IPOSS project Start Date Nov-12
Client Avaya End Date Jun-13
Project Location Basking Ridge, New Jersey Role Functional Analyst
Project
Description:
The purpose of this project is to provide an automated process to allow IPOSS
activation online and real time. The business would like to solve the problem of the
time delay in establishing maintenance contracts for IP Office installs.
Responsibilities:
 SeniorSAPFunctional Consultant
 Extensivelyworkingwithclientsbusinesstodesignbusinessrequirementspecdocument&
withIT teamto designSystemrequirementdocumentation.
 Designingfunctional spec.document&workingwithABAP teamtodesignTechnical
specificationdocuments.
 Participatingindailydesign,projectstatusmeetings,defectmanagement,openissues
meetingsinordertoresolve issuesandenable teamtoachieve plannedmilestones.
 Developingunitandintegrationtest plansandassistedcore teammembersfortestingand
managedSD Functionalitysign-off frombusinesscore teamforgo live readiness.
 Configuringnewtextprocedure atthe itemcategorylevel,new textidcreation,newinbound
& outboundidocstructure creation,material mastersetupforthe processrequirement,
automaticcreationof soldto, shipto& maintenance contractcreation.
 Executingunittest,functionaltestpriortomovingthe changesintothe testsystem.QA Test
casesdesign,testplanexecutioninHPQC.Takingsignoff fromthe business.
 Responsible forassistingthe technical teaminthe projectforresolvingthe issueswhich
involvesbothfunctional aswell astechnical solutionbydoingthe necessarycustomizationor
creatingthe testdata requiredandbydoingthe unittestingafterthe developmentand
creatingthe functional specificationforthe same if required.
• PreparedTestsuites,testcasesandtestplanstocover differentbusinessscenariostesting,

7. Workedas IT testleadand workedwithotherITteam memberforcompletionof ITtesting
withinscheduledtime.
• WorkedwithbusinessteammemberstocompleteUATphase of the project.
• Postgo live implementationtroubleshootingandsupport.
Project Name Avaya N Box Support Start Date Feb-10
Client Avaya End Date Oct-12
Project Location Noida, India Role Functional Analyst
Project
Description:
CSC is providing SAP SCM Onsite/ Offshore Support to Avaya account across its
global locations in ASIAPAC, EMEA, ANZ & NA region.
Role & Responsibilities
 Team lead,SeniorSAPConsultant
 Responsible forleadingaCSCoffshore teamcomprisesof SAPSD,MM & WM modules,
supportingtoAVAYA N Box system.
 Responsible formaintainingthe response &resolutionSLAsof incidents&service requests
handledbyCSCoffshore SAPSCMteam supportingtoN Box system.
 Managing newSAPN Box Change requestsbyAvayausersinSCMarea as perthe current
change managementprocessinAVAYA.
 Preparing,Reviewing&uploadingKMarticlesfromCSCSAPsupportteamin SCMarea.
 ReceivedvariousKTsfromthe AVAYA projectteamforSAPN Box supporttransitiontoCSC.
These projectsare NA warehouse (3PL),Warehouse consolidationprojectinEMEA (forPlant
M500), DST projectinNA and APMPricingprojectfor ANZ,EMEA & ASIAPACregion.
 Handlingthe SAPsupportissues pertainingtoabove mentionedprojectsinthe N Box system
posttransitionof the projects.
 Major salesProcessesinAvaya:Ihave a large experienceandgoodunderstandingof Salesfrom
stock, non stock -Drop Ship,nonstock -MarshalledProcess,ThirdPartyscenario,Return,
Replacementdelivery/credit/debitmemoprocesses,InterCompanyprocess,STOprocesses.
 Typesof IssueshandledinSAPSD: ItemCategoryDeterminationstrategyforgeneric&child
items,variantConfigurationrelatedissuesatitemlevel,AutomaticPRcreation,POprocessing,
incompletionlogerrorfixation,pricingissues- price analysis,manual conditiontype updates,
pricingconditionrecordmaintenance throughGPPR,andSBA interfaces. Tax,Freightre-
determinationissuesininvoices/credit/debitmemos.
 EDI-SDissues: Excellentexperience inhandlingthe partnerprofile relatedissues,EDItables
maintenance,logical messagetype relatedissues.Outbound/InboundIdocissuesrelated,
inbound/outboundidocfailure investigation,Outputconditionrecordmaintenance,idoc
postingerror51 investigation,idocstatuschange procedure execution, Idoctesting
procedures.SAPinterfaces(Biztalk,Clarify,OrderCenter) relatedissues. All interfaceslike
Clarify(CustomerContract),Biztalk,MDMdata synchronizationviaEDImethodology.Idoc

8. mappingissueswithBiztalkforInvoice pdf etc.
 Handlingissuesrelatedtoinbound/outboundiDocsinNA 3PL processwithNew Breed.
 Batch jobsrelatedissues:Have workedonvariantmaintenance fordelivery,billing,PGIposting
due listjobs,jobswithcustomizedprogramslikestockdeliveryblockremoval,billingblock
removal (generic/parentitemlevel),ME59 relatedissues.
 Master data Maintenance issues: Hands-onExperience incustomer,creditcontrol,pricing
conditionrecordandoutputconditionrecordmaintenance,edi partnermaintainace,
 Enterprise structure Updates:SalesOffice,Salesgroups,Shippingpointupdates&maintainace.
 Also,workedrelatedtoVariousinterface like GPPR,SBA,GQMS,ORDER Center,Biztalk,MDM
relatedissues
Project Name Supplier Network Collaboration System (SNC)
Implementation
Start
Date
Nov-09
Client ASUG (America SAP Group) for Smurfit Stone Inc. End Date Jan-10
Project Location Noida, India Role Functional Analyst
Project
Description:
Replenishment & Supplier Managed Inventory (SMI) implementation
Responsibilities
 As a SD Functional Consultant,participatedinthe Full life cycle implementationincludingthe
preparationof To Be Processdocuments,GAPAnalysis(RICEFObjects),preparingthe Functional
SpecificationDocumentsforGAPremoval,RealizationPhase whichincludesBaseline
configurationandFinal configuration.
 Configured Customermasterdata(fieldstatusforCustomergroups,partnerdetermination
procedures,accountgroups,partnerfunctions&Numberranges).
 Rich exposure indataconversion,datamigrationanddataloadsby usingLSMW.
 ConfiguredOrder-to-cashBusiness ProcesseswithNew SalesDocumentTypes,New Item
Categories,DeliveryDocumentTypesandBillingDocumentTypesincludingthe CopyControls.
 Basic functionsandmasterdatain SD processing,pricingandconditions,rebates,reports,
outputdetermination, sales(documenttypes,itemcategory,schedulelinecategory),billing,
IDOC processing,variantconfiguration,accountdetermination,shippingfunctions.
 ConfiguredSchedulingAgreementtype Salesdocument,intercompanybillingtype document,
and assignmentof SalesareastoSalesdocument.
 ExtensivelyworkedonOutputdeterminationfordeliveryandshippingdocumentsaswell asfor
all SalesOrders,Contractsand BillingDocuments.
 Involvedextensivelyintesting,unit,regressionandintegrationtesting.
 ASN settings,partnerprofilecreation,partnerdetermination,SDinboundoutboundIdoc
postingrelatedissues.
 Postgo live warrantsupport, EndUser training,andPost ImplementationSupportissuesof the
project.

9. Project Name Johnson Matthey ECT Rollout Start Date Jun-09
Client Johnson Matthey is a specialty chemicals company
focused on its core skills in catalysts, precious metals,
fine chemicals and process technology.
End Date Oct-09
Project Location Johnson Matthey ECT, Onsite, Manesar Role SD Consultant
Project
Description:
JM ECT Rollout Project was named as Encompass, included SAP implementation for
company’s Logistics, Production Planning, Inventory Management, Procurement,
Quality Management & Precious Metal Accounting Areas at Manesar Plant.
Role & Responsibilities
 Identifying the GO Live issues across SD, MM, FICO & QMModules with Core Users, help & assist
them, Posting at Implementation Team.
 Tracking & coordinating issues with Core Users & SAP team.
 Customer,Material,BOM,Routing,excise MasterDataCreation/ Changes as & when required with
core Users.
 Preparing User Manuals for various SD, MM& CIN Transactions with Implementation Consultants.
 Testing of new developments/ changes in Development & quality server with core users before
approving for go ahead to Production.
 Maintaining Issues Log.
 Weekly Meetings, conference with JM Project Mangers, core users & implementation team for
ongoing developments in rollout project.
Project Name Delphi Automotive Start Date Jul-08
Client Delphi designs, engineers and manufactures a wide
variety of components, integrated systems and
modules on a worldwide basis.
End Date May-09
Project Location Noida, India Role SD
Consultant
Project
Description:
Delphi Production Support for all Delphi locations in US, Mexico & EMEA regions.
Role & Responsibilities:
 Team MemberSAPSD
 Order,delivery&shipmenterrors,pricingerrors,outputissues,textdetermination,shipping
pointdetermination,plant,storage locationandroute determinationetc.
 CreatingDIR/PIR/CCRdocumentsinLNDBforthe underlyingchangestobe made inSAP
configuration&masterdata.
 CreatingTestCasesby testingtoolslike TestDirector8.0as perthe Delphi specifiedprocess&
procedure before movingthe new/changedSAPconfigurations/datafromdevelopmentto

10. quality&from qualitytoproductionsystems.
 Good exposure tomobile dataentry(WM-MDE),schedule agreements(forecastandSequenced
JIT deliveryschedules).
 Workedon the errorsrelatedwithinboundandoutboundEDIIDOCS,EDI partnerprofile and
SILS interface.
Project Name Supplier Network Collaboration System (SNC)
Implementation
Start Date Aug 07
Client BWI End Date June 08
Project Location Gurgoan, India Role Functional
Analyst
Project
Description:
After overtaking Delphi plant, BWI was implementing its global template with
India localization scheme. BWI is a automobile major supplier.
Responsibilities
 As a SD Functional Consultant,participatedinthe Full life cycle implementationincluding
the preparationof To Be Processdocuments,GAPAnalysis(RICEFObjects),preparingthe
Functional SpecificationDocumentsforGAPremoval,RealizationPhasewhichincludes
Baseline configurationandFinal configuration.
 Involved in Full Life Cycle Implementation of the project including Business Blue Printing
phase to go-live and support phase of the project.
 Implementation of the customer order management processes, pricing procedures, and
billing with integration to the FICO, WM and MM modules.
 Configured components related to Sales Orders: Sales document types, Item categories,
Schedule Line Categories, Document flow, Copying controls, Contracts and scheduling
agreements, Incompletion logs.
 Customized Pricing (Price configuration, Condition technique, Condition types, Access
sequence, Condition records, Special functions, customer hierarchy for pricing, special
condition types), Taxes, as well as credit/debit notes.
 Supported business objectives by providing numerous statistical reports by creating and
utilizing ABAP queries and maintaining SIS structures.
 Reviewing the technical specifications with ABAP consultants to make sure if the technical
design is in accordance with the functional requirement.
 Maintained copying control from Sales / Delivery / Billing documents for consignment.
 Identifies the requirement and raises the Purchase request (PR) for Procedure TO Pay
(P2P) Process.
 Customized output determination for sales document, Deliveries and Billing documents.
 Created and customized billing documents and billing methods and rules.
 Working with the technical team to identify the User Exits/Functional modules to send data
across the legacy system using EDIs and prepare technical specifications.
 Configuration of the EDI interface to exchange data between different systems.
 Responsible of customizing order to cash process, pricing, taxes for two plants and 9
shipping points, the distribution process includes transportation management.
 Worked on different consignment processes like sales process and third party process.

11.  Configure and install SD pricing models using Variant Configuration functionality.
 Assisted and documented a variant configuration solution. Worked on Super BOM, Super
routing, characteristics, values, classes, and preconditions.
 Worked on the ATP check as per the client requirement and configured and tested the ATP
Check.
 Worked on automatic credit limit checks according to a range of criteria and in line with
company's requirements. Also defined at what point the system carries out these checks
(order, delivery, goods issue, etc.)
 Developed SAP SD training material for the business key users & conduct key user training.
Supported the business key users in developing work instructions & conducted end user
training.
Project Name NTPC Simhadri TPS IT maintainance Start Date Sept 02
Client Simhadri Super Thermal Power Plant is located
in Visakhapatnam district in the Indian state of Andhra
Pradesh. The power plant is one of the coal based
power plants of NTPC.
STEAG Energy Services (India) Pvt. Ltd. is a wholly
owned subsidiary of STEAG Energy Services GmbH,
Germany which is the Engineering and Nuclear
technology division of STEAG GmbH.
End Date Jan 05
Project Location Visakhapatnam, Andhra Pradesh, India.
New Delhi, India
Role System
Engineer-
SAP and
System
technologies
Project
Description:
A maintenance project for SAP and Steag product and services.
Role & Responsibilities:
 SAPOnsite CoordinatorforSAP processesatclientlocationandSteagsupportteaminIndiaand
Germany.
 MonitoringOTCdailyjobs.
 Configuredoutputdeterminationforadvance shipmentnotification,deliverynote,shipping
label andshippinginstructionusingconditiontechniques
 Configurationof Route andmaintainingthe Route determination.Configuredthe delivery
processing,picking,packingandGoodsissue functions
 ShippingandTransportationincludingDeliveryProcessing,deliverytypesanditemcategories,
pickingandinterface withwarehouse managementandgoodsissue,scheduling,Routingand
Route Determination,controllingtransportationprocessing.
 ConfiguredRoute determinationthatincludesmodesof transport,shipmenttypes,routesand
stages,transportationconnectionpointsandtransportationgroups
 Involvedinthe configurationof LogisticsExecutionshippingbydefiningthe basicfunctionslike

12. shippingpoints,shippingconditions,loadinggroups,Transportationgroups.Maintainingthe
ProposedShippingpoints
 SAPticketshandlingandSLA maintenance.Remedytool wasusedforticketmanagement
system.
 OrganizingSAPusertrainingatclientsite asa part of new processor new employee
introduction.
 SAPUser trainingdocumentationspeciallyforOTCprocesses.
 DSR maintenance forprojectongoingactivities.