- The document provides a detailed summary of the candidate's experience as a Business Analyst, Quality Assurance Analyst, and Linguist working across multiple industries including healthcare, automotive, banking, and insurance. - It outlines roles and responsibilities such as requirements gathering, documentation, testing, process improvement, and liaising between stakeholders at various organizations over the past 14+ years. - Technical skills include databases, tools, and methodologies such as Oracle, SQL, ALM, Agile, UML, and programming languages like Java and .NET.

1. msaqazi@gmail.com Iftikhar Qazi281-966-5097
SUMMARY
• Over 14 years of IT experience focusing on Business Analysis, Quality Assurance, Data Analysis and
Data management.
• Experience in fields of Clinical trials (Pharma), Auto Industry, banking industry, EHR /EMR (Health
Care) and Insurance organizations. Developing business requirement documents and functional
specification documents for web based applications.
• Experienced in conducting Rapid Application Development (RAD) and Joint Application
Development (JAD) sessions for communicating with Project directors and Stakeholders.
• Highly proficient in developing graphical depictions of Use Cases including State diagrams, Activity
diagrams, Sequence diagrams, Use Case diagrams, Component-based diagrams, Collateral diagrams,
Class diagram, Collaboration diagram, based on UML methodology using CASE tools like MS Visio.
• Software Development (SDLC) experience including Analysis, Design and Review of Business and
Software Requirement Specifications, Development and Testing.
• Worked with project stakeholders to identify, model and then document their requirements and
business domain details.
• Validated stakeholders requirements and analysis models via techniques such as reviews,
walkthroughs and play acting.
• Experienced at leading BA/ QA teams, coordinating among different stakeholders, creating testing
strategy and processes, overseeing the testing cycles, training and mentoring junior QA staff.
• Experience as a QA Analyst in Client/Server, Web Applications using Manual Testing and Automated
Testing Tools with emphasis on Functional, System, integration, Regression & Performance
Testing. Experience testing in an Agile environment.
• Manage all testing resources (staff and tools); work with off-shore and on-shore staff and ensure
that departmental policies and procedures are followed.
• Elicitation - Discovering the underlying business need to be addressed and information related to
the product and project requirements, often through conversations with stakeholders.
• Analyzing Requirements – Organizing, specifying and modeling the requirements to ensure they are
complete and unambiguous.
• Specifying Requirements - Documenting the requirements in a format that can be shared with
stakeholders.
• Validating and Verifying Requirements – Ensuring the requirements map to the real business need,
are approved by all relevant stakeholders, and meet essential quality standards
• Demonstrated excellence in creating and developing EHR/EMR.
• Proven experience in Mortgages and portfolios for Loans.
• Expertise in writing, maintaining and executing Test Strategies, Test procedures, Test plans, Test
Cases, Test Results and generating Software Defect Reports.

2. msaqazi@gmail.com Iftikhar Qazi281-966-5097
• Strong B2C analytical, troubleshooting and debugging skills understanding the business
requirements, business rules/processes, and detailed design of the application.
• Specialized in testing Web, GUI (Graphic user Interface) and On-line client server GUI applications.
• Team player with an excellent interpersonal, verbal and written communications skills, and ability to
work well with a diverse team as well as ability to work independently and with minimal supervision.
• Results oriented, with an ability to work with aggressive timelines and deliverables and to see any
assignment to successful completion within the established project schedule.
• Extensive work experience on SQL.
• Experience in working on WINDOWS-98/2000/XP and Windows NT environment.
• Testing Experience with Requirement Gathering/analysis, Development and Maintenance Projects
• Experience in Testing Database Applications of RDBMS in ORACLE 8i, MS SQL Server2000/2005 and
MS Access
• Experience in automated testing using ALM & QTP
• Expertise in Test Cases Development and Test Suite Development (Win Runner)
• Expertise in Defect Reporting/tracking until closed status using Defect Tracking Tools
• Experience with Object Oriented Programming, UML concepts, design patterns, and web
Technologies
• Quick Learner and Active listener with analytical and programming skills.
TECHNICAL SKILLS
Databases: Oracle 11g/10g/9i/8i, Teradata V2R6, SAS, SQL, MS Access, SMART (Study Management and
Recruitment Tool)
Tools: Test Director 7.6, HP ALM, Quality Center, SQL Assistant 6.1.0, MS Office (Word, Excel,
PowerPoint), MS Visio, MS Projects,Meditech, QTP, Crystal.
Environment: HP-UNIX 10.20, AIX 4.2.1, Window 95/98/NT/XP/Windows 7, HP-9000, .Net. MS Visio
PROFESSIONAL EXPERIENCE
AIG Life and Retirement, TX Dec 2015-Todate
Role: Business Analyst
Responsibilities:
• Work with Director Life and Retirement insurances
• Work on department of labor new fiduciary rule
• Scope manifest and BRD inventory
• Created business Requirements to meet the standards of DOL and AIG
• Created Application Matrix
• Presentations on work stream, issue log, Apps direct business Process flow

3. msaqazi@gmail.com Iftikhar Qazi281-966-5097
• Created Use cases, Screen Mocks, and WFD’s
• Weekly status meetings
• Organized high level meetings with AVP, and Directors
Environment: Apps Direct, Acumen Development System, MS Visio, MS Office, HP ALM, Agilenet, Snagit,
SQL, Advisor Dashboard, bomgar
Tweddle Group, MI Apr/2014 – Nov/ 2015
Role: BA-Business Systems
Responsibilities:
• Work with Product Owner(PO) and Program Management(PM)
• Involved in development of web based project along with development team.
• Serving as the conduit between the customer community (internal and external customers) and
the Software Engineering(SE) team through which requirements flow
• Gather the requirements from the PO and end client(Nissan)
• Developing Business Process Model, BRD’s and FSD’s
• Worked on Live data feeds that featured real time tacking position.
• Created:
o Use Cases
o Work Flow Diagrams
o Requirement Document(to get the sign-off from the end client), and
o Screen Mocks
• Translate each requirement into a user story
• Sprint planning
• Performed and lead processes related to quality assurance of the data warehouse processes
• Prepared Test-Scripts and Carried out System Integration Testing (SIT) to verify the functionality
of the project
• Identify, model and then document requirements and business domain details
• Regularly following up with Development Team to discuss discrepancies identified during testing
and performance tuning
• Organizing the status and defect tracking meetings with various teams as a program/project test
lead and providing the status/defect reports to Program/Project Mangers, VP, QA managers etc.
depending on the scope of the project/program for System, UAT, and End to End test phases
• Work with QA help QA with the:
o Test scripts
o Execution of tests
o Preparation of traceability metrics
o Stress testing with testing team.
o Working on complex SQL queries
• Attended the daily standup meeting
• Weekly status meetings
• Served as a liaison between PO and Software Engineering(SE) group
Environment: JIRA, TFS, MS Office, MS Visio, IDN, .Net, ASP, Agile, SQL, Crystal

4. msaqazi@gmail.com Iftikhar Qazi281-966-5097
Mercedes Benz Financial Services, MI Mar/2013- Mar/2014
Role: Marketing Operations Business Systems Analyst
Responsibilities
• Work with IT & Business Test Manager and other Test Analysts to plan and track testing tasks,
plan, traceability, ALM updates, daily status reporting through crystal.
• Developed Business Process Model whilst using Agile and Scrum Methodologies
• Coordinate with the project work streams and application teams in the creation, maintenance
and execution of test cases and end to end business scenario
• Ensure requirements traceability to test cases and test results
• Communication of test metrics for Testers, Coordinators, Project Managers, Vendors, Lines of
Business and IT and Business Test Manager
• Escalate testing defects, problems, and issues to Project Manager and Vendor
• Ability to navigate through operational systems. (CASS, CARS, LeMans, WebAMS Bekon, Lotus
Notes, InfoLease, TFAM.
• Preparation of Business Requirement Document for FAW, CASS, CWB, Doc Management Portal,
Western union phone pay and Online Pay, e forms, and other Marketing Functionalities.
• Documenting the requirements in ALM, that can be shared with stakeholders.
• Modeling the requirements to ensure all local landscapes are ambiguous and complete in all
respect.
• Coordinating with large group of diverse resources like IT, Nexus, ALFA and Business.
• Driving and challenging business units on their assumptions of how they will successfully
execute their plans.
• Serving as the conduit between the customer community (internal and external customers) and
the software development team through which requirements flow.
Environment: HP ALM 11.0, Excel, MS Office, SQL, MS Project 2010, Bridgit, MS Visio
Tecnex Systems LLC. Houston TX Sept/2012- Oct/2013
Role: BA/ Technical Lead
Responsibilities:
• Worked with offshore team to develop clinical EMR
• Gathered information from stakeholders like physicians, nurses, front desk and other hospital
and clinic staff
• Experience with Healthcare revenue cycle.
• Strong understanding of HIPAA rules and regulations.
• Created and worked on Revenue cycle management for health care
• Created ARD’s and BRD’s for the project
• Worked as a subject matter expert for the application development
• Worked in agile environment

5. msaqazi@gmail.com Iftikhar Qazi281-966-5097
• Worked as source for on call offshore team to resolve customer queries on day to day basis
• Created all modules in EMR like. Patient demographics, patient portal, medical summary,
progress notes, revenue cycle management, CDS (clinical decision support) and claims and
billing.
• Third party connectivity e.g. eLabs and eBills
• Used tools e.g. process models, use cases, user stories, story boards, mockups and prototypes.
• Negotiations to solve problems
• Daily stand up meetings
• Gap analysis from present state to future state
Environment: MS Visio, Bridgit, MS office, Java, .Net, Agile, Oracle.
American Specialty Health, San Diego, CA Dec/ 2011- Oct-2012
Role: Lead BA/QA
American Specialty Health Incorporated (ASH) is one of the nation’s leading health services companies,
providing health plans, employer groups, insurance carriers, and trust funds with a wide range of total
population health management, fitness and exercise, and specialty health care management programs
to improve the health of their members or employees.
Responsibilities
• Accumulated customer requirements from various end users through surveys, interviews
and JAD sessions
• Performed and lead processes related to quality assurance of the data warehouse
processes.
• Collect, consolidate and generate weekly sales forecast and roll up each week sales to sales
management.
• Proactively analyze win-loss data and reports on key findings to sales management
• Validated stakeholders requirements and analysis models via techniques such as reviews,
walkthroughs and play acting
• Monitor the accuracy and efficient distribution of sales reports.
• Planning and sales process optimization.
• Coordinating with the team members to make sure the preparation of test cases,
functionality test and regression test will be completed as per the schedules.
• Training the new personal (Employees/Contractors) on board with Test Planning process
and methodologies.
• Wrote SQL scripts to validate Data records, Control Total, Table structure, between OLTP to
DWH.
• Monitored Classic and Refusion database.
• Performed day to day O&M.
• Verified extracts generated in Production which is automated by cron job.
• Monitored ETL jobs for any failure.
• Found root cause of the ETL failure and fixed that issue. And re-run the affected ETL job.
• Re-Run the affected extracts which was failed during ETL issue.

6. msaqazi@gmail.com Iftikhar Qazi281-966-5097
• Generated billing reports for ILI incentives.
• Write scripts for DCPS integration, test in all test environment and assigned to DBA to run in
Prod.
• Validated ETL scripts with requirement documents to make sure ETL completes the
requirement.
• Write SOP for Monitoring job, billing reports.
• Performed regression testing.
• Running batch job (Refusion) in Pentaho_SE and validate that job ran successfully.
• Present any Production Data modification to CCB for approval.
• Validated DM records to make sure that dataflow from DWH to Cognos is in sync
Environment: SQL, HP ALM, Oracle 11g, Toad, Meditech Magic, Pentaho, MS Visio, QC, Excel, crystal
Mission Essential Personnel, Afghanistan Apr 2010/Nov 2011
Role: Linguist/ Cultural Advisor with US Marines
Responsibilities
• Worked with US Marines as Pashto Linguist
• Coordinating all the activities between Armed forces and locals.
• Worked in tense war zone as cultural advisor to US Marines
• Worked in Embedded partnership team in Helmand Province Afghanistan
JP Morgan Chase, NY City, NY Apr/2008 – Mar/2010
Role: BA/QA
This project focused on developing a portal for the employees of an organization, which had multiple
locations. This system had various modules and power search functions. The system had many in-built
utilities like text messaging and Internet mailing. This system handled entire workflow of the HR
Management. This system was also a placeholder for forms, procedures, HRD documents and company
handbooks online. The system had US benefit plans and life insurance coverage at wide range. It also
had a leave module and computer based training module. This system was developed in an iterative
fashion calling for regression testing during every release.
Responsibilities
• Performed analysis for the feasibility of the projects
• Interacted with the business users, stakeholders to define the Scope and Objective of the
project, identify assumptions, constraints and dependencies
• Gathered the information and requirements from the user. Derived Business Requirement
document (BRD), and Functional Specification Document (FSD)
• Worked closely with the SME’s (subject matter expertise) to identified elements that
contribute risk
• Defined Cards / Payment Systems from both issuing and acquiring

7. msaqazi@gmail.com Iftikhar Qazi281-966-5097
• Worked on Regulatory transformation programs including Customer Due Diligence
• Made recommendations for action by synthesizing financial information and trends.
• Keeping financial data secure, and documenting activity and procedures for future
reference.
• Provide professional services to the risk, fraud, compliance and fraud protection
• Trading surveillance solutions which addressed payment frauds, market abuse and cyber-
crime.
• Perform business analysis to support the deployment of fraud prevention analytical models
• Communicate with clients to assess solution fit and identify product gaps.
• Wrote and recorded TSL scripts for automating the Functional testing procedure using Win
Runner and Quick Test Pro.
Environment: Sybase, Oracle, MS Visio, MS Word, UML, IBML Messaging, Java SQL, Test Director, Toad,
QTP 9.1, QC.
Geico Insurance Group, Washington DC Apr/2006 – Feb/2008
Role: Lead BA/QA Analyst
GEICO Insurance Company is offering wide range of personal, commercial products covering Home, Auto
& life insurance and broad benefit plans. I worked on web-based application that is developed for faster
processing to generate policies. The agents used this to create/update/terminate the auto policies. It
gave us the quote for different scenarios.
Responsibilities:
• Gathered and analyzed user/business requirements on health and broad benefits, and
developed System test plans.
• Prepared Business Documents for retirement and Mutual funds
• Gathered the information and requirements from the user. Derived Business Requirement
document (BRD), and Functional Specification Document (FSD)
• Performed both Manual/Automated Testing.
• Regularly following up with Development Team to discuss discrepancies identified during
testing and performance tuning.
• Quality Center was used to create the Test plan, store Test cases and run the Test sets.
• Involved in Analyzing, Validating and Verifying Business Requirements, writing and
implementation of the Test Plan, various Test Cases and Test Scripts.
• Wrote and executed basic SQL queries for testing and report/ data validation.
• Managed the project using Quality Center, added test categories and test details.
• Created test scripts using QTP.
• Performed execution of test cases manually to verify the expected results.
• Performed Functional Testing using QTP.
• Used structural query language (SQL) for database operation and manipulation.
• Used QTP to conduct Data Driven Testing by pulling data from a table.

8. msaqazi@gmail.com Iftikhar Qazi281-966-5097
• Performance, Stress and Load testing using Load Runner.
• Used SQL tools like TOAD to run SQL queries and validate the data.
• Involved in Regression Testing, Backend testing, Functionality and Security testing.
• Used QTP for bug tracking, reporting and analysis.
• Meet with the developers and technical content writers on a daily basis to update the test
documents.
• Follow up with developers on defects status on a daily basis.
Environment: QTP 8.2, Quality Center 8.2, MS SQL Server, Load Runner 8.1, UNIX Shell Scripting, Visual-
Basic, Toad.
All State Insurance, Northbrook/IL June/2004 – Mar/2006
Role: QA Analyst
Allstate is a one of the leading insurance company .This Project is designed to quote new business and
customer care models. The main purpose of this project (Multi Access Integration) is to let their
customers get auto, life, home and personal insurance quotes online. Once a customer chose their plan
Allstate would send Statements, Policies and Different Notices in Adobe PDF format and sends them
through Email to their customers. . Once the customer opens the PDF it asks for the customers User id
and Password for Security Verification, if it matches then Statement, Policy, or Notices will be populated
in that PDF document.
Responsibilities:
• Analyzed the Business Requirements Document (BRD), modified the Test Plan and prepared
detailed Test Cases.
• Established and executed test procedures, used defect tracking software packages, logged
all defects, analyzed test results and defect data, reported on the status of project.
• Developed various test cases for data validation and business function validation of AUT.
• Used Putty to connect to the AS/400 server.
• Executed UNIX commands to invoke batch file processing.
• Participated with user groups to perform extensive User Acceptance Test (UAT).
• Went into server logs for the invoked batch job and logged exception errors found for that
job.
• Once batch files were processed wrote issues found in statement validation between the
PDF statements received through email and statements received from core (AS400), using
the test cases in Test Director for those issues.
• Wrote issues found in notice validation between the PDF statements received through email
and notices received from core (AS400), using the test cases in Test Director for those issues
and reporting them.
• Maintained test records, provided ideas for improvement, assisted in maintaining client's
change control system, developed documentation, including procedures used by other
departments, reviewed documentation, specifications, test procedures, validated

9. msaqazi@gmail.com Iftikhar Qazi281-966-5097
documentation, including operator manuals.
• Created, maintained and analyzed a product release testing, recommended process
improvements, implemented and complied with client's quality system.
• Participated in the establishment of general system standards and rules for system testing.
• Tracked Bugs and Reported using Defect Tracking and Maintenance Tool.
Environment: Manual Testing, Test Director 7.6, QTP, Silk Test HTML, XML, VB.Net, ASP.Net, AS400, C#,
SQL, Server, UNIX and Windows NT/2000
Pfizer Pharmaceutical R&D, Kent-UK April 2001- Apr 2004
Role: Clinical Trial Tracking Manager/ CRC
Responsibilities:
Pfizer is the world largest pharmaceutical company. The Clinical trials at Pfizer are conducted to collect
the data necessary to provide information for academia, industry, and regulators to make decisions
about the safety and efficacy of the disease, illness, or preventative medicines under study. To ensure
investigators are following the protocol, complying with regulatory and Good Clinical Practice (GCP)
standards, and collecting and reporting quality data, sponsors of clinical trials monitor the progress of
clinical trials performed by the investigators during the clinical trial.
• Creating, implementing, and upholding standard operating procedures (SOPs) for trial execution
• Act as the key operational interface with internal and external services to develop, implement,
maintain and improve operational processes for clinical trial conduct.
• Adequate knowledge of clinical trial development (protocol development through submission)
• Interface with corporate CTMs, European CRA Team
• A quality scientific and medical design of the protocol
• Facilitate development of study tools and appropriate tracking systems for coordination of
trials, grants, enrollment status and clinical supplies.
• Responsible for weekly status updates showing the progress of the project development effort
and open issues to be resolved, interact with developers and users for any update and change in
the application.
• Advanced understanding of SDTM including trial design / subject domains.
• Drug studies Tracking Data from all around Europe.
• Tracking subjects, avoiding lost-to-follow-up
• Creating scripts on the data and providing results to study teams.
• Expertise in Clinical Data Management Systems and in the use of data management
applications.
• Adequate recording, validation and reporting of data in different formats
• Ensuring data quality through complex SQL statements against Oracle database.

10. msaqazi@gmail.com Iftikhar Qazi281-966-5097
• Plan, Do, Check and Act strategy.
•
Environment : Oracle Clinical, SAS, MS Excel, Access, SQL, SMART( Study Management and Recrutement
Tool)
EDUCATION
• MSc Business and Information Technology- Buckinghamshire University, High Wycombe UK.
2001
• MBA General Management, Preston University. 1999
Certifications:
• SAS language Version 8- SAS Institute Marlow
• TEFL- Regents College
• Management Development Program- Spearhead