1. Mark Kjellander
2200 Charity Road
Commerce, Texas 75428
Direct: 214-893-8958
Email: mark.kjellander@gmail.com
Education
MS Strayer University, Washington, D.C.
Computer Science June 2016
MBA Strayer University, Washington, D.C.
Emphasis in Computer Information Systems September 2013
BBA Texas A&M University, Commerce, Texas
Finance and Computer Science May 1990
Professional Licenses
 Series 7 Licensed in Texas, Oklahoma, Kansas, Florida, Colorado, and Massachusetts.
 Series 63 in Texas, Oklahoma, Kansas, Florida, Colorado, and Massachusetts.
Business and Technical Training and Certifications
 CompTia A+ Computer hardware repair and troubleshooting
 MCP Microsoft Certified Professional
 MCSA Microsoft Certified Systems Administrator
Subject Matter Expert Software
 NT Server Admin  MS Word  MS Office
 MS Access  MS Excel  MS PowerPoint
 Solar Winds  Saas  Cloud Storage
 NT95/98/2000/XP/7/8  Windows 2000 Server  2003 Server
 2003 Small Business
Server
 2008 Server  Exchange
5.5/6/2008/2010
Subject Matter Expert Technology
 Network Design  Network Implementation  Operating Systems
 Business  Database
Implementation
 Project Management

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Online Learning Platforms
 eCollege  Blackboard  Moodle
 Webex  Gotomeeting
Education Training
 eCollege Implementation  Title VII
 American Disabilities Act(ADA)  WorkplaceViolence
 Sexual Harassment  Acceptable Use Policy
 EthicalTraining  Loss PreventionData
 Safe guarding Data
Teaching Philosophy
It is essential in today’s environment we teach scientific methodology and relate our
experience in the field as well as that of a scholar. While all educators have the common
goal for students to master the course material, the highest achievement is for the outcome
of a student to apply the material to a real world situation. To accomplish this I relate real
world experiences and show how to apply the material to the real world. In teaching I put
an emphasis on not only the material being covered but the implications of application of
that knowledge in the ever changing world of today.
The greatest marketing tool any college or university has is the quality of their graduating
students. My focus is for my students to graduate having the skills to immediately be
successful in the real world.
My classrooms are engaging to where students develop trouble shooting skills, develop real
world skills, critical thinking skills, and help them develop the ability to communicate at all
levels of the organization. As an adult learner these are my expectations from my
professors and those are the skills I use in my classrooms.
Personal Attributes
 Highly qualified computer engineer with over twenty years of real world IT
experience.
 Experience in conducting seminars and teaching sessions with over 100
attendees.
 Detail oriented professional.
 Extensive senior level management experience.
 Efficiently and creatively use my experience to identify ways in which students
can learn and discuss material in their course in a real world environment.

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 Microsoft certified and current on latest technologies.
Entrepreneurial Experience
 Created and sustained Consulting IT business providing outsourced IT resources to
small and medium sized businesses.
 Created a small business to create hand crafted items for resale.
 Consultant on what technology is needed along with network requirements.
Memberships and Affiliations
Institute of Electrical and Electronics Engineers –
Technology Organization (IEEE) 2008 – present
Training and Teaching Experience
Adjunct Professor
Brookhaven College 8/2015 – present
 Created and designed course curriculum forcomputer information systems classes using
Blackboard.
 Student advising and mentoring.
 Faculty advisor for several on campus organizations.
 Taught on campus, online and dual credit courses.
Subjects covered
ITNW 1425 Computer Networking
ITSC 1425 Computer Hardware
COSC 1401 Introduction to Computing
ITSC 1405 Operating Systems
CMPT 1425 Information Technology Fundamentals
ITNW 1413 Computer Virtualization
Service Manager
Datadirect 11/2008 – 1/2010
 Conducted training sessions ranging from 10 – 50 attendees for clients
 Conducted classroom and lab set training for a variety of topics
Subjects Covered

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 Use of Microsoft Office 2010
 Use of Microsoft Office 2007
 Data Migration safety
 Customer service and relations
 Technical sales
 Connect wise Training
 Backup Exec Training
 QuickBooks Training
 Quicken Training
 Peachtree Training
 MAS 90 SAP Training
 SaaS (Software as a Service) Training
 Watch guard firewall Training
 Sonic wall Training
Field Engineer
Lansource Incorporated 01/2007 – 11/2008
 Conducted training sessions ranging from 10 – 40 attendees
 Conducted online training utilizing Gotomeeting and Webex for clients and
employees
 Conducted classroom and online training for a variety of topics
Subjects Covered
 Server Migration
 Use of Microsoft Office 2007
 Use of Microsoft Office 2003
 Data Migration safety
 Customer service and relations
 Backup Exec Training
 QuickBooks Training
 Quicken Training
 Peachtree Training
 MAS 90 SAP Training
 Cisco switch training
 Sonic wall Training

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Consultant
Integrated Office Systems 11/2005 – 1/2007
 Conducted training sessions ranging from 10 – 20 attendees
 Attendees were clients and high level executives
 Conducted classroom and online training for a variety of topics
Subjects Covered
 Network Integration Training
 Network migration Training
 Email Migration Training
 Cisco Switch Programming Training
 Avaya Phone system operation Training
 Server Migration
 Use of Microsoft Office 2007
 Use of Microsoft Office 2003
 Data Migration safety
 Disaster Recovery Training
Consultant
Mark Kjellander & Associates 08/2003 – 11/2005
 Conducted training sessions ranging from 5 – 10 attendees
 Attendees were clients and high level executives
 Conducted classroom training for a variety of topics
Subjects Covered
 Network Integration Training
 Network migration Training
 Email Migration Training
 Cisco Switch Programming Training
 Avaya Phone system operation Training
 Server Migration
 Use of Microsoft Office 2007
 Use of Microsoft Office 2003
 Data Migration safety
 Disaster Recovery Training
Senior Field Engineer
Pearson Digital Learning 03/1998 – 08/2003

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 Conducted training sessions ranging from 10 – 400 attendees
 Attendees were clients and employees
 Conducted online training utilizing WebEx
 Conducted classroom and online training for a variety of topics
Subjects Covered
 Waterford Early Reading Program Training
 Success maker Training
 Computer Maintenance Training
 Windows Configuration Training
 Outlook Training
 Installation Training
Engineer
MCI / Compaq 03/1997 – 03/1998
 Conducted training sessions with an average of 50 attendees
 Attendees were employees
 Conducted classroom training for a variety of topics
Subjects Covered
 Computer Maintenance Training
 Windows Configuration Training
 Outlook Training
 Installation Training
 New Hire Training
 Server Assembly Training
Store Manager
Walgreen Drug Company 05/1995 – 03/1997
 Conducted training sessions ranging from 1 – 20 attendees
 Attendees were employees

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 Conducted classroom training for a variety of topics
Subjects Covered
 New Hire Training
 Inventory Management Training
 Loss Prevention Training
 Assistant Manager Training
Store Manager
Eckerd Drug Company 08/1992 – 05/1995
 Conducted training sessions ranging from 1 – 20 attendees
 Attendees were employees
 Conducted classroom training for a variety of topics
Subjects Covered
 New Hire Training
 Assistant Manager Training
 Inventory Management Training
 Loss Prevention Training
Related Experience
CIO/Designer/Crafter
The Rolling Attic, Livingston, TX 2011 – Present
 Design products that are handcrafted to sell at shows, online, and via craft malls
 Make products that we design to ensure high quality handmade items
 Make strategic decisions regarding business decisions in terms of distribution
channels, marketing, finances and more
Service Manager
Datadirect 11/2008 – 1/2010
 Train new employees
 Train and mentor clients on new software and hardware installations
 Develop training materials
 Create training materials for clients
 Conduct seminars for new products
 Manage support engineers
 Respond to customer issues and escalations
 Network migrations
 Project management

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 Providing support of Software and hardware to clients by phone and onsite
 Support SaaS (Software as a Service)
 Support Desktop Operating systems Windows 98, NT, 2000, XP, Vista
 Support Server Operating systems 2000,2000 advanced server , 2003 Small
Business, 2003, 2003 enterprise, Server 2008 enterprise and Small Business Server
2008
Field Engineer
Lansource Incorporated 01/2007 – 11/2008
Train and mentor clients on new software and hardware installations
 Develop training materials
 Create training materials for clients
 Conduct seminars for new products
 Network migrations
 Project management
 Support Desktop Operating systems Windows 98, NT, 2000, XP, Vista
 Support Server Operating systems 2000,2000 advanced server , 2003 Small
Business, 2003, 2003 enterprise, Server 2008 enterprise and Small Business Server
2008
 Exchange administration (5.5, 2000,2003 and 2007)
 Blackberry enterprise server installation, configuration and administration
 Setup and configuration of blackberry and other PDA devices
 Firewall installation and configuration
 Assist VPN clients with connection and configuration issues
 Supporting VPN access with user using DSL/Cable and Dialup
 Support Outlook 97, 98, 2k,2003, XP, 2007, and 2010 for onsite and VPN clients
 Remote administration and installation of systems
 Imaging of systems and servers using Ghost and Ghost enterprise
 Design and coordinate the assembly of network systems
 Configuration and deployment of Cisco switches, Routers and Firewalls
 Design of new networks
 Disaster preparedness planning and training
 Backup planning and implementation using VERITAS
 Configure Local and Network printers
 Project planning and management
 Imaging of systems and servers using Ghost and Ghost enterprise
 Design and coordinate the assembly of network systems
 Design of new networks
 Disaster preparedness planning and training
Consultant
Integrated Office Systems 11/2005 – 1/2007

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 Train new employees
 Train and mentor clients on new software and hardware installations
 Develop training materials
 Create training materials for clients
 Conduct seminars for new products
 Manage support engineers
 Respond to customer issues and escalations
 Network migrations
 Project management
 Providing support of Software and hardware to clients by phone, remotely, and
onsite
 Support Desktop Operating systems Windows 98, NT, 2000, XP
 Support Server Operating systems 2000,2000 advanced server , 2003 Small
Business, 2003, 2003 enterprise
 Configure Local and Network printers
 Project planning and management
 Imaging of systems and servers using Ghost and Ghost enterprise
 Design and coordinate the assembly of network systems
 Design of new networks
 Disaster preparedness planning and training
Consultant
Mark Kjellander & Associates 08/2003 – 11/2005
 Train and mentor clients on new software and hardware installations
 Develop training materials
 Create training materials for clients
 Conduct seminars for new products
 Manage support engineers
 Respond to customer issues and escalations
 Network migrations
 Project management
 Providing support of Software and hardware to clients by phone, remotely, and
onsite
 Support Desktop Operating systems Windows 98, NT, 2000, XP
 Support Server Operating systems 2000,2000 advanced server , 2003 Small
Business, 2003, 2003 enterprise
 Configure Local and Network printers
 Project planning and management
 Imaging of systems and servers using Ghost and Ghost enterprise
 Design and coordinate the assembly of network systems
 Design of new networks

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 Disaster preparedness planning and training
Senior Field Engineer
Pearson Digital Learning 03/1998 – 08/2003
 Support Waterford Early Reading Program
 Train and mentor clients on new software and hardware installations
 Develop training materials
 Create training materials for clients
 Conduct seminars for new products
 Manage support engineers
 Respond to customer issues and escalations
 Network migrations
 Project management
 Providing support of Software and hardware to clients by phone, remotely, and
onsite
 Support Desktop Operating systems Windows 98, NT, 2000, XP
 Support Server Operating systems 2000,2000 advanced server , 2003 Small
Business, 2003, 2003 enterprise
 Configure Local and Network printers
 Project planning and management
 Imaging of systems and servers using Ghost and Ghost enterprise
 Design and coordinate the assembly of network systems

11. Mark Kjellander MBA Page 11
 Design of new networks
 Disaster preparedness planning and training
Volunteer Experience
Catholic Charities of Dallas, Dallas, TX
Interfaith Housing Coalition, Dallas, TX