1. Karolina Meus
Mobile: +41 79 133 72 52; E-mail: karolina.meus@gmail.com
1
Personal Information
First name Karolina
Last name Meus
Date of birth February 2, 1994
City of birth Tallinn
Country of birth Estonia
Telephone number +41 79 133 72 52 / +372 56 26 28 58
E-mail address karolina.meus@gmail.com
Skype ID karolina.meus2
LinkedIn
Professional Experience
Le Meridien Ra Beach Hotel & Spa, El Vendrell, Spain 06/2015 – 11/2015
Starwood Hotels & Resorts
Assistant of Guest Relation Manager & Receptionist
Dealing with guest's requests and complains on the daily basis; taking care of VIP guests;
providing the concierge services; keeping guests happy; organizing special events;
decorating rooms for the honeymooners, etc.; communicating with tour agencies;
accomplishing front desk duties.
Spaghetti Factory Rosenhof, Zurich, Switzerland 04/2014 – 10/2014
Part of the Swiss gastronomy chain- Bindella
F&B Service
Provided full customer support; delivered exceptional customer service: received and placed
the customers; served food and drinks in a proper way; described and recommended wine;
was recognized and beloved servant among the customers.
City Motors, Tallinn, Estonia 08/2013 – 12/2014
Translator
Translated technical vehicles-related documents from English and Estonian to Russian
language.
Estonian Air, Tallinn, Estonia 06/2012 – 12/2012
Administrator
Received guests and the aircraft members; communicated with the clients; responded to
customer requests and complaints; helped flight attendants with the preparations for the
flight; helped with organizing of the corporates; prepared schedules for the flight attendants.
Tupperware, Tallinn, Estonia 11/2011 – 05/2012
Sales
Made presentations about the products, cooked in front of the clients to show the uniqueness
of the products; convinced customers to buy our products; sold goods; found new customers;
participated in organizational meetings.
https://www.linkedin.com/in
/karolina-meus-b392a491

2. Karolina Meus
Mobile: +41 79 133 72 52; E-mail: karolina.meus@gmail.com
2
Extracurricular
Finished music school (09/2001- 07/2009);
Organized events in high school and in Le Meridien Ra Hotel in Spain.
Education
2015 – present BHMS, Business & Hotel Management School, Luzern, Switzerland with
Robert Gordon University
BA in Hospitality Management
2014 – 2015 BHMS, Business & Hotel Management School, Luzern, Switzerland with
Robert Gordon University
Higher Diploma in Hospitality Management
2013 – 2014 BHMS, Business & Hotel Management School, Luzern, Switzerland with
Robert Gordon University
Diploma in Hospitality Management
2011 – 2013 Estonian Business School, Tallinn, Estonia
Secondary Education in Business
Languages
Russian: Fluent
Estonian: Fluent
English: Fluent
German: Basic hospitality related in speaking and writing
Spanish: Basic hospitality related in speaking and writing
Special Skills
Microsoft Office Good knowledge
Driving License Category B

3. Karolina Meus
Mobile: +41 79 133 72 52; E-mail: karolina.meus@gmail.com
3
References
Philipp Terry
Academic Dean
BHMS
Baselstr. 57
6003 Luzern, Switzerland
Tel: 041 248 70 00
Martin Van Halteren
Customer Relation Manager
Le Meridien Ra
Av del Sanatori 1
43880 El Vendrell, Spain
Tel: +34 977 69 42 00
Simon Wellfare
Internship Placement Officer
BHMS
Baselstr. 57
6003 Luzern, Switzerland
Tel: 041 248 70 71
Özgur Önemli
F&B Manager
Sphagetti Factory Rosenhof
Niederdorfstr. 5
8001 Zurich, Switzerland
Tel: 044 251 94 00