Focused on improve the use of technology to reach personal and customers goals. Furthermore, I am a passionate IT Business Analyst professional with years of valuable experience in the areas of Business, Technology, Negotiation, and Business to IT Liaison, Proven track record of providing right solutions to meet business objectives by conducting research, gathering data, and interpreting results to achieve business objectives. Strong leadership to propose innovative business direction to reach business goals, develop RFPs to address functional and business objectives, training on new solutions, developing the art of technical sizing based on given usage scenario.

1. Rafael Cruz López
IT Business Analyst
1024 Genoveva de Arteaga 2da Ext.
Country Club
San Juan PR 00924
Professional Summary
A passionate IT Business Analyst professional with years of valuable experience in the areas of Business,
Technology, Negotiation, and Business to IT Liaison, Proven track record of providing right solutions to
meet business objectives by conducting research, gathering data, and interpreting results to achieve
business objectives. Strong leadership to propose innovative business directition to reach business goals,
develop RFPs to address functional and business objectives, training on new solutions, developing the
art of technical sizing based on given usage scenario.
Work Experience
MMM as MetroIT consultant 2017 to Present
Business Solutions Analyst
 Objective driven: Formulated business requirements to decrease 10% of expenses
associated with emergency room visits made by health plan member after eliciting
requirements and understand main business objectives.
 Analyst: Systematized 200 test scenarios into one Scorecard to present validation results
executed by 10+ concurrent testers required to migrate from Provider Network
Management system to QNXT (Health Claim Processing System).
 Critical Thinking: Coordinating end-to-end procedures (Business Justification, problem
elicitation, IT Translation, User Acceptance Test, and Control Go Lives to fix production
incidents such as: adding MPI to claim file to meet ASES requirement and coordinate the
process of generating EOB that include new health services.
Ricoh Puerto Rico, San Juan, PR 2014 to 2016
Business Solutions Analyst
 Gathering information: Based on 3+ years of Banco Popular printing statistics, formulated
the strategy to decrease over 30% printing expenses.
 Problem Solving: Document a complete in-depth analysis of Claro printer usage and their
retail business objectives in a Business Requirement Document (BRD). Use this BRD to close
the deal based on our strategy to meet their business objectives by leveraging
technology.
Worldnet 2012 to 2014
Business Solutions Manager
 Negotiator: Meet the Puerto Rico Veteran Hospital (VA) specific requirements for its voice
network after submitting a detailed plan to cover all VA Sites around the Island.
 Customer Centric: Engage 12 IT solutions companies as partners to deliver robust integrated
cloud solutions to WorldNet’s customers.
 Strategy oriented: Business Alliance Program by 20% by introducing ONE STOP SHOP Business
solutions structure as a solutions provider strategy.
Microsoft Caribbean, San Juan, PR 2006 to 2008
Territory Manager
 IT Liaison: Define and execute the first Partners Evaluation Process at Microsoft for Suzuki
enterprises to select their Microsoft Enterprise IT Partner to manage its corporate licenses
contract.
 Business to IT Translator: Develop the Hospital Menonita Business Requirement Document for
Microsoft fulfill the hospital front-office business strategy required to grow its business by
providing better service.
 IT Business Oriented: Meet Microsoft business solutions growth strategy by increasing
applications partners by 300%.
Oracle Caribbean, San Juan, PR 1997 to 2005
Business Solution Analyst
 Problem Solving: I have satisfied National Commercial Bank ERP requirements for the entire
entity, by closing an agreement to implement Oracle ERP for entire Bank after eliciting its
requirements and present Oracle solutions to meet each functional requirement.
 Communicator: I was responsible for composing the Business Requirement Document for
Puerto Rico Authority based on elicited requirements to perform accounting transactions
through Oracle integrated ERP Application.
Related Jobs
Contracting Party as Business Analyst 2016 to Present
Rock Logistics, as Sales Manager 2009 to 2012
Rafael Rosario & Co. as Solution Consultant 2008 to 2009
SAP Caribbean as Solution Consultant 2006 to 2006
ITT Intermedia as Business and System Analyst 1995 to 1997
Banco Popular as Senior Programmer - AVP 1988 to 1995
Gov. OAJ as Programmer 1987 to 1988
: rafael.cruzlopez@outlook.com
: 787.646.9095
Business Requirment Gathering
Business Technical Liason
Data Analysis
Critical Thinking
English Readin and Writing
Negotiation
Public Presentations
Project Management
SKILLS
Software & Tools
▪ QNXT
▪ Oracle (RDBMS)
▪ Oracle ERP
▪ Document Accounting
▪ Systems (DAS)
Excel,
0.89
Word,
0.8
PowerPoint,…
Outlook,
0.87
Lucidchart,
0.89
0.75
0.8
0.85
0.9
Excel
Word
PowerPointOutlook
Lucidchart
Proficency
Education
B.A., Computer Programming,
CUM LAUDE, 1987
University of Puerto Rico, Río Piedras
Campus
Finance Director for a Non-profitable
institutions Budget
 Preparation and presentation
 Strategize income management
 Update internal policies
Awards
 Banco Popular - Club Excellence:
 Banco Popular - Club Excellence:
 Banco Popular - Club Excellence:
 Banco Popular: Promoted to Sub-
Official:
 Oracle Caribbean - Account
Executive of the Year