Equipment manufacturers are facing a host of challenges that seriously impede profitability. Excess equipment supply is driving up competition, resulting in plummeting margins and sales volumes. Profitability seems to come at a cost, with new and expanding regulations driving up the price of doing business and requiring more of an organization’s resources to comply. Despite the breadth of these challenges, many companies are finding ways to outcompete in a demanding market space.

1. Equipment manufacturers are facing a host of challenges that seriously impede
profitability. Excess equipment supply is driving up competition, resulting in
plummeting margins and sales volumes. Profitability seems to come at a cost,
with new and expanding regulations driving up the price of doing business and
requiring more of an organization’s resources to comply. Despite the breadth of
these challenges, many companies are finding ways to outcompete in a
demanding market space. Through access to streamlined process performance
and best-in-class technology solutions, they are quickly entering new
geographies, rapidly establishing new leasing operations and realizing greater
profitability by lowering the cost to serve. We call these organizations
intelligent enterprises.
Key ingredients of an
intelligent enterprise
Up to 30% of operational costs within the
commercial lending industry are attributable
to rework and wasted effort. Simply reducing
the number of handoffs between the sales
and operations teams and lowering booking
error rates has been shown to slash operations
costs by as much as $32 million for large
equipment finance organizations. It’s proof that
smarter process drives more intelligent business
outcomes and demonstrates the tangible results
Speed, expertise and
performance: The
BPaaS advantage for
commercial lenders
that equipment manufacturers require today.
Superior results like these are based on three key
pillars of improved operational performance.
Process standardization
By reengineering and standardizing fragmented,
inefficient processes, benchmarking performance
against industry best-in-class and linking key
business metrics to business outcomes, you drive
greater efficiency and effectiveness across the
leasing lifecycle.
B A N K I N G A N D F I N A N C I A L S E R V I C E S

2. Speedy setup, quick returns
Genpact’s Business Process as a Service (BPaaS)
solution for commercial lenders puts the power
of our process expertise in your corner, improving
current performance or helping you establish
new leasing operations with complete end-to-
end originations and servicing processes. This
integrated offering gives your company instant
access to our global commercial leasing and
lending experience, third-party and proprietary
technologies tailored to your needs, science-
driven lending processes, and one of the largest
teams of leasing professionals in the industry.
Genpact’s BPaaS solution is ideal for helping
OEMs quickly set up lending operations or
expand into new markets. Delivered in 30
languages from over 70 centers in 20 countries,
including emerging markets such as China, India,
and Brazil, we put you close to your customers,
ensuring that they experience standardized,
seamless delivery from day one.
Built on 15 years of experience, our leasing
and lending team is already trained and ready
to assist you with everything, from deploying
infrastructure to managing day-to-day
transactions. Covering both originations and
servicing, we create detailed policy documents,
process flows, and standard operating procedures
built on insights drawn from running operations
for leasing companies worldwide. This allows you
to focus on your core business activities, such as
expanding your sales footprint, while we focus
on providing effective end-to-end operations-
from originations to portfolio management to
finance and accounting. All of this in a variable
“pay-per-drink” billing model that drives down
capital expenditures by 25% to 50%.
Best-in-cLass tecHnoLoGies
The selection of technology solutions that
are highly integrated with lessors’ process
requirements, including leading lending
technology and industry-specific “bolt on”
tools, provide customized answers to your
unique technology needs.
indUstrY-sPeciFic anaLYtics
Detailed analytics peer deep into markets and
processes, measuring sales force effectiveness,
performing credit and risk assessments, and
analyzing customer behavior to provide you with
the critical business insights needed to shorten
cycle times, reduce risk, and speed time to
market.
Intelligent selection and integration of
technology solutions, from point of sale
systems to document management, pricing
sub-systems, and tax and accounting tools
can reduce technology costs for most
companies from 25% to 50% of TCO.
Reducing costs
Genpact’s highly trained lending team has
delivered over $60 million in savings and
improvements for our commercial lending
clients globally.
Delivering outcomes
Lenders can add $15-$20 million to their
bottom line just by employing analytics to
better understand and create more effective
risk notification, pricing audit and late charge
collection processes.
Operating effectively

3. • Originations
• Contract management, application
processing
• Document management, UCC filing
• Portfolio administration
• Booking and funding
• Billing and collections, servicing
• Compliance and reporting
• End of term and remarketing
• Accounting and tax
• Setting up policies and procedures for leasing
entity
• Comprehensive business and process level
reporting and analytics
• Originations and servicing platform with
subscription pricing and global capabilities
• System integration, data conversion, business
intelligence, 3rd party, interfaces, etc.
• Accounting platform providing general
accounting, order to cash and accounts
payable
• Infrastructure support: state-of-the-art data
center, customized hosting solution and IT
services including DBA
BPaaS product offering
Complete end-to-end
business process servicing
Complete end-to-end
leasing technology solution
Intelligent enterprises outcompete by becoming more agile in meeting economic challenges and
seizing opportunities. By putting best-in-class processes, trained staff, and well-targeted technologies
at your fingertips, Genpact’s BPaaS leasing and lending solution is the smart answer for intelligent
lenders.

4. Genpact Limited (NYSE: G), a global leader in business process management and technology services, leverages the power of smarter processes, smarter
analytics and smarter technology to help its clients drive intelligence across the enterprise. Genpact’s Smart Enterprise Processes (SEPSM
) framework, its
unique science of process combined with deep domain expertise in multiple industry verticals, leads to superior business outcomes. Genpact’s Smart
Decision Services deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making
technology more intelligent by embedding it with process and data insights, Genpact also offers a wide variety of technology solutions for better business
outcomes.
For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook and LinkedIn.
www.genpact.com
Copyright © Genpact 2013. All Rights Reserved
For more information, CONTACT:
Mohit Thukral
Senior Vice President
US: +1 646 945 9169
mohit.thukral@genpact.com
Kathleen Garlasco
Vice President, Marketing
US: +1 860 653 3883
kathleen.garlasco@genpact.com