1. Communication Is A Two Way Street

3. Nonverbal communication includes any means of sending a message that does not include words.

4. One-way communication occurs when the person sending information can't obtain feedback.

5. Two-way communication occurs when the speaker and the listener both provide feedback.

7. Lessens level of conflict

8. Non-blaming

9. Positive and effective

10. Includes these steps: State person's name. State how you feel. Identify the issue. State what you want.

12. conflict

13. to respond in a way that will de-escalate the conflict

14. to identify feelings and validate the other person's feelings

15. to identify behaviors that are causing the conflict

16. to work toward resolution of the conflict

18. Look at their body language and facial expressions

19. Listen to what they are saying

20. Good Bad Communication Communication

21. Good Bad Communication Communication

23. MIXED MESSAGES

24. SILENCE

25. TUNING OUT

26. DIFFERNT OUTLOOKS

28. "It's Your Problem"

29. "You Should Anticipate My Desires and Feelings"

30. "If We Really Love Each Other, Why Do We Have to Talk About This?"

31. Vertical And Level Communication Communication AVOID THIS 1. Soliciting attention 2. Bossing or punishing 3. Creating or maintaining distances 4. Surrendering DO THIS 1. Sharing opinions 2. Seeking to Understand 3. Negotiating and Committing 4. Encouraging

33. Slow Down. It will probably take some time to work through the problem.

34. Sometimes when people are still so angry it is better to wait until everyone has calmed down to address the problem.

36. Use the "I" statement.

37. State how you feel.

38. State the specific behavior that you do not like.

39. State your willingness to work on a compromise to resolve the problem.

40. Merge by sharing ideas and reaching a resolution that is mutually agreeable to each person .

42. Don't let the discussion get out of control; good decisions are rarely made in anger.

43. Mutually agree on the time and place to discuss a serious issue.

44. Remain on the topic, don't bring up past hurts.

45. Give equal time for both sides to be heard.

46. Listen to each other; the feelings being expressed are real.

47. Be prepared to compromise, no one gets to have his/her way every time.

48. No threatening allowed, either verbal or physical. If you are in a situation where there is violence ... get out and get help.

49. Never assume you know what the other person is thinking. You first need to check out the assumption in plain language.