raafat mokhtar cv food and beverage manger

1. RAAFAT MOKHTAR
PROFESSIONAL SUMMARY
Dedicated and organised Operations Manager and effective leader with over 5
years of experience using proven planning and support initiatives to cut costs,
streamline operations and increase productivity. Decisive and resourceful team
builder versed in sales, management, and process improvement. Possess in-depth
industry trend knowledge and shifts to offer valuable insights on opportunities for
new growth and business expansion. Effective and loyal cross-functional
communicator and problem solver seeking to leverage background into operations
or property management role with growing organisation.
WORK HISTORY
January 2018 - Current food development company - Operations Manager, Abha,
'Asir Region Saudi Arabia
January 2015 - January 2017 food recourse company - restaurants manger ,
abha, Saudi Arabia
Generated daily operations reports, presenting findings to key stakeholders
and identifying targeted improvements.
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Grew customer bases significantly by accurately identifying needs to deliver
relevant services.
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resourcing and inventory management.
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Achieved maximum performance across safety, maintenance and production
metrics.
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Led cross-functional communication initiatives to improve operational
efficiencies between departments.
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Collected regular customer and employee feedback, interpreting findings to
enable corrective action.
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Supported company growth by working constructively with sales team
members, generating new business opportunities.
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Monitored project schedules to ensure delivery met budget and timeframe
targets.
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Controlled operations costs in line with budget targets, substantially reducing
excess spending.
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Developed, recommended and implemented strategies to improve employee
work quality and speed.
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Proactively managed risk through strict implementation of company policies,
applying reparative action as required.
•
Reduced operations costs and headcounts to significantly increase
department profitability.
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Interfaced with clients to determine marketing and design vision, defining
strategic scopes of work and delivery schedules.
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raafatmokhtar@icloud.com
+966548580915
Abha, saudi arabia
EDUCATION
INTERMEDIATE FOOD HYGIENE
CERTIFICATE IN 2019
DIGTAL AND ACTUAL
MARKTING IN 2018
FIRST AID CERTIFICATE IN 2018
IN KITCHEN AND MENUS
WORKSHOP IN 2017
2015 . DIGITAL ADVERTISING IN
MASOUD RAAFAT MOKHTAR,
2014
FOOD SAFTEY
CERTIFIATION CUSTOMER 2011
CERTIFIATION RESTAURANT
INVENTORY MANAGEMENT IN
MICROSOFT TESTING
TRAINING OFFICE IN 2010
COURSES IN HACCP AND
HAIGIN IN 2008
ICDL CERTIFICATE IN 2007
LANGUAGES
English, German, Italian:
Native language

2. March 2013 - June 2015 Movenpick Anwar al medina - Restaurants Manager, al
medina al Munawara, Saudi Arabia al medina al Munawara
February 2011 - June 2013 red sea hotels Sharm el sheikh- Ghazali beach -
Service Manager , Sharm el sheikh, egypt
January 2009 - March 2011 red sea hotels sharm el sheikh- ghazala beach -
restaurants and bars manger , Sharm el sheikh , Egypt
As restaurant manger in Saudi Arabia in asir in food resource development
company
•
Maintained safe working and guest environments, reducing injury and
incident risks.
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Conducted health, safety and sanitation process evaluations, immediately
identifying and remedying violations.
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Aided manager in sales growth strategies.
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Organised special events and functions, including receptions, parties and
corporate lunches.
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Delivered in-depth training to customer-facing staff, promoting strong service
performance.
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Devised team building activities to engage staff in upselling, consistently
meeting revenue targets.
•
Effectively managed payroll and HR processes, including paperwork
completion for new hires and terminations.
•
As restaurant manger in Saudi Arabia in Movenpick - Anwar al medina
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Oversaw food preparation and monitored safety protocols.
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Maximized quality assurance by completing frequent line checks.
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Trained staff on proper cooking procedures as well as safety regulations and
productivity strategies.
•
Reduced inaccuracies by carefully counting cash and keeping meticulous
records of transactions.
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Reduced health risks and safety hazards by preparing beverage products
consistently while creating cleaning schedules, restocking items and sanitizing
equipment to adhere to health department standards.
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Kept facility compliant with health codes, sanitation requirements and license
regulations, alleviating potentially heavy fines.
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Developed unique events and special promotions to drive sales.
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Helped general management develop prices based on inventory costs and
portion sizes.
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Motivated staff to perform at peak efficiency and quality.
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Built firm but respectful relationships with staff, leading by example and
providing continued encouragement for high levels of motivation and
satisfaction.
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Coached and mentored new team members to provide high-performing staff
for optimum productivity.
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Maximised profitability, promoting services at relevant conferences,
workshops and meetings.
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Implemented staff development programmes to improve morale, reducing
staff turnover by 80%.
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Guaranteed staff and visitor safety by supervising and scheduling facilities
maintenance.
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Inspected preparation and storage equipment regularly to assess function and
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A1
Arabic:
Beginner

3. July 2007 - December 2009 Movenpick jolie ville - Restaurant & Bar Manager,
Sharm el sheikh , Egypt
February 2006 - January 2007 queen Sharm - assistant Restaurant & Bar
Manager, Sharm el sheikh, Egypt
maintain performance for cost-effective, safe operations.
Sought out and implemented methods to improve service and team
performance, boosting business sustainability with continuous
enhancements.
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Coordinated optimal guest relations from initial contact through final
check-out to boost satisfaction and brand loyalty.
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Spearheaded regular maintenance and repair operations to keep building and
equipment in peak condition.
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Led and directed team members on effective methods, operations and
procedures.
•
Conducted health, safety and sanitation process evaluations to identify and
remedy any violations immediately.
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Quickly identified problem situations and skillfully resolved incidents to
satisfaction of involved parties.
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As restaurant manger in Movenpick juli vaill Sharm el sheikh
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Counted and monitored food stock and supply levels to reorder when
quantities ran low.
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Scanned shelves and product cases for expired stock and discarded outdated
or spoiled items.
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Cleaned walls, fans and drains in bakery coolers, display cases and work area.
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Replenished condiments, coffee, other beverages and general supplies while
maintaining cleanliness of service areas.
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Placed orders by listening to customers, documenting selected menu items,
substitutions and add-ons.
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Kept all serving areas spotlessly clean for optimal hygiene levels and
consistent customer satisfaction.
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Maintained outstanding levels of politeness for professional, personable
customer service.
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Prepared refreshments and packaged orders, ensuring correct items &
continued quality standards.
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Performed detailed quality control inspections on outgoing orders to maintain
first-class food standards.
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As ass restaurant manger in golden Sharm hotel in Sharm el sheikh.
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Handled cash and customer data in line with company guidelines.
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Improved customer experience through exceptional service.
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Accomplished experience in front of house, waiting and bar work.
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Positively impacted customers and team members with can-do attitude.
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Carried out regular rubbish removal, mopping and sweeping, maintaining
clean kitchen environments throughout service shifts.
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Verified adequate levels of produce and ingredient supplies, restocking low
items to maintain kitchen operations.
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Cleaned and organised kitchen stations with meticulous care and precision,
promoting team efficiency.
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Collaborated effectively with kitchen and front-of-house restaurant staff to
appropriately meet bespoke customer needs.
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4. February 2005 - December 2005 Pacha Sharm el Sheikh - Head Bartender, Sharm
el Sheikh, Egypt
January 2003 - April 2004 Club Calimero Akassia Swiss Resort - Senior Captain,
marsa alam, Egypt
February 2002 - January 2003 Utopia Beach Club - Restaurant Captain, marsa
alam , Egypt
Greet and seat guests proactively. Present guests with the menu and inform them
about the specials of the day, promotions and/or menu changes if any etc. Give
suggestions and also try to upsell where applicable. Take orders from the guests
and to take note of any special requirements.
March 2001 - November 2002 shams alam hotels - assistant captain, marsa alam,
Egypt
Greet and seat guests proactively. Present guests with the menu and inform them
about the specials of the day, promotions and/or menu changes if any etc. Give
suggestions and also try to upsell where applicable. Take orders from the guests
and to take note of any special requirements
January 2000 - February 2001 shams alam hotels - Waiter, marsa alam, Egypt
responsibilities include greeting and serving customers, providing detailed
information on menus, multi-tasking various front-of-the-house duties and
collecting the bill.
Learned Sous Chef and Line Cook work tasks, providing skilled backup for
diverse kitchen roles.
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Contributed to establishment winning numerous awards by delivering
excellent client service.
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Prepared mixed drinks and poured wine, beer and non-alcoholic beverages
within target service timeframes.
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Maintained plentiful bar stocks, replenishing daily and as necessary to ensure
operational readiness.
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Changed beer kegs safely and efficiently, consistently following health and
hygiene guidelines.
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Maintained in-depth bar and menu item knowledge, providing expert
recommendations to suit guest taste.
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Drove sales by devising and promoting unique events, seasonal specials and
promotional offers.
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Verified guest membership ahead of bar entry, checking in and processing
relevant payments for additional guests.
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Interacted with team members, encouraging each to be outgoing and offer
excellent service to customers.
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Kept guest areas clean, removing trash and dirty dishes.
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Performed comprehensive checklists prior to takeoff to reduce possible safety
issues.
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welcoming the guest and improve upselling .
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SKILLS
Inventory control
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Process improvement strategies
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Product inspections
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Communication improvements
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5. Global and strategic sourcing
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Policies and procedures
implementation
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Change management
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Quality compliance procedures
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Relationship building
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Maintenance planning
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Profit and loss analysis
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Business process re-engineering
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Dear Inventory
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Lean methodologies
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Mergers and acquisitions knowledge
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High-pressure environments
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Financial and cash flow analyses
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Cost reduction and containment
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Multidisciplinary collaboration
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Manufacturing expertise
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FMCG expertise
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Freight and logistics expertise
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Consensus building techniques
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Solutions development
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Multi-site operations
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Oracle database management
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Contract Management
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Personable
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Warehouse operations
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Resource planning and allocation
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Advertising background
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Productivity improvement specialist
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Contract Review And
Recommendations
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Cost Reduction Strategies
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Supply Chain Distribution
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Supply Chain Management
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Team Leadership
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ACCOMPLISHMENTS
IN:, FB :, Twitter:, An enthusiastic manager with drive, determination and a
proven ability to ensure that a restaurant operates efficiently and profitably
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Having a track record of maximizing guest satisfaction and profitability whilst
maintaining high standards of food and service and also present a positive
and fashionable image of the business
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Extensive knowledge of the hospitality industry, it's working practices,
recruitment, pay, conditions of employment and diversity issues
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Now looking for a new and challenging managerial position, one which will
make best use of my existing skills and experience
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Hank you very much effort
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Y blogger : https://plus.google.com/+raafatmokhtar
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ADDITIONAL INFORMATION
DUTIES AND RESPONSIBILITIES: +966560814152 & +966548580915
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Ensuring the highest standards of food and beverage service. Keeping control
of food and labor costs. Ensuring Health & Safety and also hygiene procedures
& standards are maintained. Having an in-depth knowledge of all menus.
Responsible for recruiting, training & developing restaurant staff. Dealing with
and resolving customer complaints. Maximizing all business opportunities to
drive sales. Communicating with the kitchen staff to ensure efficient food
service. Advising customers on wine selection. Liaising with the Head Chef to
discuss and develop the menu. Overseeing client bookings & reservations.
Organizing the daily and weekly rotas for the Restaurant's staff. Purchasing
stock, supplies and negotiating best prices with trade suppliers Ability to
create a great atmosphere & be a inspirational host. Monitoring sales and then
writing informative reports for the restaurant owners and anther
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6. administration .