1. AMANDA M. YOUNG
1888 W OLIVE WAY ● CHANDLER, AZ 85248 ● amandamyoung12@hotmail.com ● 480-286-1529
Business Intelligence Architect with 14+ years expertise in Crystal Reports, SQL Server, data extraction and
transformation, data warehouse concepts, and report delivery. Currently seeking a remote position working with database
and reporting solutions that assist a business in making efficient and data based strategic decisions.
SUMMARY OF QUALIFICATIONS
 Extensive experience taking business requirements and delivering value added reports for all functional areas
 Advanced T-SQL skills including complex stored procedures, queries, and SSIS packages
 Designed and developed staging databases
 Integrated multiple source systems in to one functional data warehouse including dimensional and fact tables for ad
hoc reporting use
 Database tuning using monitoring tools, indexing, and T-SQL optimization techniques (SQL Server/Informix)
 Developed process for change control and migration of SQL Server objects between environments
 Windows Server Administration including AD, LAN/WAN, installations, upgrades, backups, Citrix, and other
administrative tasks
 Proficient in troubleshooting and resolving data, software and hardware issues
TECHNICAL SKILLS
PLATFORMS AND TOOLS
 REPORT SOFTWARE: Crystal Reports (Versions 7, 8.5, 10, XI, 2011), Crystal Reports Report Designer
Component, Business Objects (Web Intelligence, Universe Designer, Information Design Tool), Cognos (Framework
Manager, Data Manager, Query Studio, Report Studio)
 DATABASE: Microsoft SQL Server (Versions 7, 2000, 2005, 2008, 2008R2, 2012), Informix, Oracle, Teradata
 APPLICATION DEVELOPMENT: Microsoft Visual Studio (Versions 6, 2008, 2010), Microsoft SQL Server Business
Intelligence Development Studio (Versions 2005, 2008, 2008R2, 2012), ODBC, IIS
 SOURCE CONTROL/MONITORING: Microsoft Team Foundation Server 2010, Red Gate SQL Source Control, Red
Gate Schema Compare, Red Gate Data Compare, SQL Sentry, Clear Case, Subversion
 PRODUCTIVITY SOFTWARE: Microsoft Office (Excel, Word, Power Point, Outlook, Access)
PROFESSIONAL EXPERIENCE
Application System Engineer IV
Wells Fargo Jul 2014 – Present
Chandler, AZ
 Administration of SQL Server development and user acceptance testing environments including: restores,
performance tuning, and monitoring
 Key resource in development projects supporting strategic business initiatives as a database solution developer
 Deliver solutions using SQL Server utilizing T-SQL and SSIS for OLTP and Data Warehouse environments
 Maintain and develop documentation for processes and procedures pertaining to database development and
maintenance activities
 Resolved level one, two and three client calls pertaining to database and data issues

2. AMANDA M. YOUNG
1888 W OLIVE WAY ● CHANDLER, AZ 85248 ● amandamyoung12@hotmail.com ● 480-286-1529
APPLICATION DEVELOPER
Walt Disney World Parks and Resorts Jul 2012 – Jul 2014
Lake Buena Vista, FL
 Administration of Business Objects XI and Business Objects 4.0 environments
 Maintenance and data troubleshooting of Web Intelligence reports
 SQL Server Database Administration including database creation
 Resolved level one, two and three client calls pertaining to Business Objects
 Developed strong working relationships with business users in order to ensure excellence of service
 Lead daily standup using Agile Methodology
 Prepare monthly metrics for sustainment team to report on and ensure quality of service
BUSINESS INTELLIGENCE ARCHITECT
Cytec Industries Jan 2003 – Jun 2012
Tempe, AZ
 Interpretation of business requirements in to usable reporting solutions
 Creation and maintenance of stored procedures, queries, and SSIS packages for data warehouse and application use
 Creation, maintenance, and data troubleshooting for over 500 Crystal 8.5/XI reports
 SQL Server Database Administration including database creation and maintenance
 Routine Windows Server 2000/2003/2008 administration tasks including backups, updates, IIS and user
administration
 Responsible for security of data through reporting and application access to adhere with compliance regulations
CIS MANAGER
TriMedica International Dec 2001 - Dec 2002
Tempe, AZ
 Administration of three business critical systems including database administration, server maintenance, and all
hardware and software issues
 Responsible for the requisition, installation, and implementation of all hardware and software used in the company
 Installation, implementation, functional/ technical management of Impact Encore 5.1, Solomon IV and Mail Order
Management 4.0 business applications
 Database administration of Access, CISAM, SQL Server (Versions 7 and 2000), and Visual Fox Pro
 Windows NT Workstation and Sever installations and maintenance
 Management of Samsung telecommunications systems
 Supervision of IT personnel
 Developed strong working relationships with all clients to ensure excellence of service, which was reflected in monthly
service reports to and from the client
EDUCATION
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY 2007
Western International University Phoenix, AZ