1. SRIRAM. S email : sriram_1981_ms@yahoo.com
Res : 91-044-22530187
Mobile : 91-98840-28811
Address : Plot # 35, 5th
Street, Saraswathi Nagar,
Adambakkam, Chennai – 600 088,
India.
_________________________________________________________________________________________
_
Job objective
Seeking a suitable position in a challenging environment that gives many opportunities to bring in
Process improvements and to help the customers increase their revenue that in turn helps in
achieving the organizational profits & goals.
Capabilities
 Customer Focused
 Passionate about solving complex problems
 Strong in Process improvement techniques
 Extensively flexible at times of requirement
 Fast Learner
 Firm believer of thinking out of the box
Educational Qualifications
 Bachelor of Commerce from A.M. Jain College, Chennai (Madras University)
 12th
Grade from Sri Rama Krishna Mission Hr. Sec School
 10th
Grade from Sree Sankara Bala Vidyalaya Hr. Sec School
Summary of Skills and Experience
S. No Name of the Organization Work period Role Possessed
1
MEDRONA
formerly known as
Cascade Billing Services Jan’11 till date Manager - Operations
2 SVL Infotech (P) Ltd. Jul'09 – Dec’10 Manager - Operations
3 Lister Technologies (P) Ltd Dec'08 – Jul’09 Assistant Manager-Medical Billing
4 SVL Infotech (P) Ltd. May'05 - Dec'08 Account Manager
5 NITTANY Nov'02 - May'05 Associate – Claims Processing

2. Highlights of Work experience
 Successfully streamlined the process of Credentialing , Enrollment and Contracting for
new providers getting on board, in spite of that the process was never handled by the
company before. Completed credentialing for over 25 practices across time zones.
 Consistently maintained the Percentage of Accounts Receivables over 30 days between
15% and 17% of which only less than 6% was over 90 days. This was with a practice that
used Kareo as the billing system.
 Implemented an effective methodology at Cascade to measure the production score of
each employee, based on which an incentive amount would be credited to them every
month. This helped in increasing the productivity of the team members drastically.
 Self-learned the techniques of Cold calling and was successful in bringing in a new
business for SVL InfoTech.
 Helped in increasing the productivity of the Lister’s AR Team to more than 6 times of
the earlier level, by refining the team structure and the process at Lister, which in turn
resulted in improving the Revenue of the Company from 6% to 25%.
 Provided value additions to the Company Profile of Lister Technologies by bringing in
Complimentary testimonials from the Clients, with appreciation for effective
improvement made in the Process.
 Have been deputed to U.S. from SVL Infotech (P) Ltd., twice during the course of
employment for transition of New Projects.
 Have been rewarded with the Best Performer Award of the month, consecutively for
three months during the course of employment with NITTANY that paved way to be
promoted as a Supervisor within a period of 1.5 years in NITTANY.
 Gained hands-on experience and good exposure towards almost all functionalities of
Medical Billing and hence will be able to handle projects with any scope of work.
 Have exposed to handling different set of teams working on Prior Authorization,
Insurance verification, Patient demographic entry, Charge entry, Cash posting,
Denials & correspondence analysis and AR follow up across all employers.
 Have been given with opportunities to conduct training programs to the Billing and
AR Executives and have successfully completed training for several batches of
candidates.
Responsibilities held currently
 To coordinate with Insurance carriers, Provider’s office and Front-End Team in order to
carry out the Credentialing & enrollment process for new Customers smoothly.
 To analyze the account’s performance and report to the customer & management.
 To maintain the value of AR over 90 days at less than 5% of the Total AR.
 To evaluate the features of various EHR products that the company is interested in
collaborating their billing services with.
 To manage a team that provides Remote medical assistance services for Healthcare
providers who majorly travel between Rest homes to treat their patients. Team activities
include attending inbound calls & faxes from the caretakers to respond to questions
related to the patient’s health care status.
 To train and cross train the team members on the specifics related to the Billing system

3.  To maintain the TAT metrics at 24-48 hours as per SLA.

4. Responsibilities held in previous employment
Name of the Organization: SVL InfoTech (P) Ltd. – Manager – Operations
 To manage a team of 35 members including 6 team leaders and an Account manager
taking care of Medical Billing, Coding, Transcription and Collection activities
 To identify methodologies for process improvement for better quality & productivity
 To ensure that the team’s accuracy rate is maintained at a better level than the SLA
 To ensure that the work is accomplished in PAR with the SLA
 To make sure all activities performed remain well in line with ISO Standards
 To effectively manage the Human resources by allocating resources per requirement
 To present Financial reports to the Management & Clients periodically
 To send Business emails with proposals to prospective Clients
 To make Cold calls to Physicians, Billing agencies, etc for Marketing
 To coordinate with Front End for smooth transition of project
 To take care of Invoicing the Clients for the services rendered for a specific period
 To ensure overall Client Satisfaction
Name of the Organization: Lister Technologies – Assistant Manager – Medical Billing
 To monitor the performance of the Project and to make refinements at the required
areas by addressing the critical factors which have an impact on the Client’s Revenue.
 To take care of leading all conference calls with the Clients, in coordination with the
account managers and to resolve any issues which require clarification from either
sides.
 To coordinate with Clients on a regular basis to ensure smooth functioning of the
operations.
 To ensure that enough work orders are given to each of the team members in order to
keep up the turn around time and also the internal team productivity.
 To ensure that the Patient calls are addressed on priority and follow-up calls are
handled promptly.
 To mentor the team in prioritizing their day to day work so as to ensure that their
production results in higher collection for the customer and in turn better revenue for
the company.
 To forward various reports to the Clients projecting the performance of the account.
 To provide guidance to the Account managers and Team leaders on areas where there
are possibilities for improvement and development.
 To provide periodical reports to the management about the team’s performance and to
take care of appraising the Team members based on their performance, at regular
intervals as specified in the HR policies.

5. Name of the Organization: SVL Infotech (P) Ltd – Account Manager
• To manage a team consisting of 27 members, who perform follow up activities on the
status of the Medical bills, submitted to the Insurance companies on behalf of the
Doctors providing Medical services in the U.S.
• To ensure that the Collection targeted by the Client as well as the revenue targeted by
the Company is met.
• To take care of the transition activities during the period of contract with new clients.
• To ensure that every day Operations are carried out under the firm policies those are in
line with ISO Standards.
• To take care of training any new member(s) on AR Analysis & Calling and to provide
feedback to the management on their performance.
Name of the Organization : NITTANY - Supervisor: (Mar’04 to May’05)
 To coordinate with the Billing team having 13 members in completing the daily batches
of files received, within 24-48 hours from the date they were received, based on the
SLA.
 To allocate claims to the team consisting 11 members in the Calling team, on a daily
basis.
 To supervise Quality assurance team that audits the batches of files entered by the
Billing team.
 To audit the output given by the Calling team to make sure the denials are resolved in
the highest level of accuracy.
 To provide periodical feedback on the team performance to the higher authorities and
also to the concerned team members.
 To prepare financial reports requested by the Client or the top level management.
Name of the Organization: NITTANY - Associate Claims processing: (Nov’02 to Mar’04)
o To complete processing all Demographics, Charges and Payments on the billing software
within 48 hours from the date the files were received.
o To maintain Accuracy level on 99.5 % as expected by the Client and on most occasions
the same has been 99.7%
o To consistently maintain productivity percentage on AR Analysis and Calling, to be in
line with the norms fixed by Management and the average for several months has been
exceeding the expectation.

6. Personal Data
Father’s Name : M.S. Subramanian
Date of Birth : 19/02/1981
Religion / Nationality : Hindu / Indian
Gender / Marital Status : Male / Married
Hobbies and Interests : Music and Physical fitness
Immigration : Holding a Business Visa (U.S.) valid up to 2016
Work Permit : Willing to apply for, upon availing an opportunity
Declaration
I hereby declare that all of the information furnished above is true to the best of my
knowledge.
Yours Sincerely,
Date : 10/25/2015
Station : Chennai
(S. SRIRAM)

7. Personal Data
Father’s Name : M.S. Subramanian
Date of Birth : 19/02/1981
Religion / Nationality : Hindu / Indian
Gender / Marital Status : Male / Married
Hobbies and Interests : Music and Physical fitness
Immigration : Holding a Business Visa (U.S.) valid up to 2016
Work Permit : Willing to apply for, upon availing an opportunity
Declaration
I hereby declare that all of the information furnished above is true to the best of my
knowledge.
Yours Sincerely,
Date : 10/25/2015
Station : Chennai
(S. SRIRAM)