Progressive manager with proven track record in multiple industries including retail chain, multi-office medical practice, accounting, revenue cycle, streamlining for overhead reduction, and human resources.

1. Robert J. Steele Jr.
121 Grey Oak Lane 704-799-3224
Mooresville, NC 28117 robsteele100@gmail.com
Summary
Diversified management experience with a proven track record for overall business management.
Expertise in revenue cycle, contracting, accounts payable, expense controls, accounting, financial analysis,
human resources, corporate leadership, operations, and software implementation.
2015-present Carolina Orthopaedic Specialists Hickory, NC
Practice Manager
• Direct operations of two offices and afterhours clinic in coordination with the management team
and corporate directors. Responsible for buildings and negotiating with vendors.
• Responsible for all aspects of management for forty associates and eighteen providers.
• Introduce new metrics with data analysis for standardization with influence on policy.
• Improve managerial and associate partnering for the purpose of improving the flow of patients
with our skilled resources. Promote multiple abilities by our team with continual cross training.
• Actively interact and continually train our associates. Improving our documented procedures.
• Instituted Financial Counselors to improve benefits, collections, and patient communication
2011-2014 Northshore Orthopedic & Sports Medicine Center Mooresville, NC
Practice Manager
• Manage all aspects of a seven provider medical practice. Set the agenda for the Board of Directors
and guided group through challenging healthcare changes while improving operations and patient
satisfaction.
• Revenue cycle management including improving cash flow and Billing Department streamline.
• Negotiated and monitored all contracts including insurance carrier contracts. Reduced expenses
and directed the company to an annual increase in profits.
• Managed twenty associates and enforced an entrepreneurial team effort. Directed Clinical, Billing,
Front Desk, Providers, Scheduling, and Radiology areas.
• Human resources including job descriptions, employee records, payroll preparation, benefits
administration, hiring, counseling, reviews, dismissal, and employee meetings.
• Performed all corporate accounting related functions including purchasing and accounts payable.
Assisted CPA with bank reconciliation, financials, financial planning, and budgets.
• Responsible for coordination of IT resources and the integrity of our network.
• Coordinated all marketing efforts including designing company website and performed updates.
• Facilities management including refit projects, safety, security, and equipment maintenance.
• Performed lengthy due diligence process for buy-out of Northshore Orthopedic.
• Achieved Meaningful Use stage 1 and PQRS.
2001- 2010 Carolina Digestive Health Associates, PA Charlotte, NC
Finance Manager
• Managed a team of over 40 Finance associates while supporting 13 partners, 23 providers, 10
physician clinics, and 5 ambulatory surgical centers.
• Management of the Finance team including setting goals, directing resources, coaching associates,
various motivational techniques, benchmarking, communicating results, and regularly scheduled
meetings.

2. • Major projects include opening of 5 ambulatory surgery centers. Member of joint venture
operational group with primary responsibilities of IT, billing, and benefits. Designed registration,
collection, coding, authorization, and monthly reporting procedures for multiple integrated
companies.
• Directed all aspects of the revenue cycle for six companies including billing, accounts receivable,
collections, monthly close, and financial reporting.
• Accounts receivable accomplishments include initial reduction by 50% and maintaining DOS at 30
days.
• Aggressive collection processes including in-house and use of outside collection agency.
• Directed all accounts payable processes including vendor negotiations, annual review and bidding,
contract management, approval, controls, and related accounting functions.
• Directed additional Finance departments including Front Desk, Coding, Credentialing, Benefits,
and the HQ call center
• Human resources including talent searches, screening, hiring, reviews, goals, and termination. I
also maintained position descriptions and corporate structure in an evolving environment.
• Directed IT activities including data conversions, negotiating and approving all software and
hardware purchases, and implementation teams for Misys software.
• Instituted Corporate S.O.P. for the Finance and Benefits departments.
• Designed and maintain corporate website which is integrated with our PM software.
• Responsible for all corporate reporting for data retrieved from our PM software. This includes
cross entry preparation for accounting software. Financial analysis for P&L and ad hoc reporting.
• Basic accounting functions including cash management, standardized financial reports, and
reconciliations.
• Responsible for original HIPAA implementation and the ongoing integrity of policies.
• Oversaw the corporate call center, (Triage).
• Marketing including Yellow Page advertising and patient surveys for direction of resources.
1995-2000 Empire Vision Centers (Davis Vision) Syracuse, NY
Accounts Payable Manager
• Directed corporate office processes for retail vision chain of over 60 locations with a nationwide
network of optometrists who purchased from our warehouse and laboratory.
• Supported a team of 10 associates through education, training, benchmarking, and incentives
• Monthly processing of 15,000+ vouchers for HQ, 60 retail locations, distribution centers and 5
laboratories. Vendors included inventory, operational, and international.
1992-1995 Bonwit Teller of The Pyramid Companies Syracuse, NY
Accounts Payable and Office Manager
• Lease administrator for two large malls with over 200 tenants each.
• Participated in setup of accounting and buying functions for 3 major department stores purchased
by Pyramid out of bankruptcy.
• Oversight of accounts payable, banking, and accounting functions for corporate office.
Skills:
HIPAA, Microsoft products, PM and EMR software by Athena, Greenway (EHS), Misys, GE Centricity,
Allscripts, QuickBooks, Kronos, Navigant, and various accounting software
Memberships:
MGMA
Education

3. Rochester Institute of Technology, Rochester, NY
Bachelors of Applied Science: Business Administration
S.U.N.Y. at Canton, Canton, NY
Associates of Applied Science: Business Administration